Optiks International (Calgary East Hills) - Calgary

We were told 3 weeks ,And now it's moving in to 5 weeks, Very unhelpful very disappointed and very disrespectful ,my girlfriend calls my to check to see if my glasses are in they told her to not call back who does that when you spend that kind of money very disappointed!! Worst place in Calgary!! And the receptionist is very ignorant don't deserve to deal with public??

I went in late April as I wanted single vision readers with anti-glare. I had eye appointment, the doctor said they could sharpen up my distance etc. Having had previous corrective eye surgery I wasn't having problems with distance. I only wanted readers. They convinced me I had to have progressive lenses. I pick out frames, order the highest quality lenses available for total cost of $1094 ($400 from insurance and $694 I had to pay.) 2 weeks later when my glasses are ready, from the second I put on my new glasses, I knew instantly they were not going to work. I explained again that I only wanted readers with anti-glare for zoom work on my laptop. They made me take 1 pair to "try" and had the second pair made into office or something lenses. 2 weeks later, again the new glasses were not going to work. They told me to take both home to try again. I went back maybe a week later and put it straight out. I ONLY wanted single vision readers with anti-glare coating. So now I'm 6 weeks still waiting for glasses. My biggest concern is she said I don't get any money back. I have worn glasses for 50 years and know single vision glasses are far cheaper than the progressives and she said no refunds. She did say she'd throw in the blue light filter coating on my readers for free though. However I had already paid for all that on the initial lenses. I can't be fooled that easily. I refuse to pay $1094 for 2 pairs of reading glasses, especially since that was what i asked for everytime I was there. Now i am into my 6th week without the glasses I asked for from day 1. They charged my hugely for something I didn't ask for nor need. I didn't check costco, but Walmart price for single vision readers is $379 for 2 pairs, hakim is $399/2 pairs. Both include the frame and anti-glare lenses.

Dr. Kris Duhuay is hands down the most thorough eye doctor I have ever experienced. She takes her time to ensure you get the very best comfort in your vision, and an absolute treat to speak to! I would recommend people even from afar to make the trek to experience this wonderful eye Doctor!! Went back for a second eye exam as my new glasses didn’t feel quite right and I was getting headaches. My doctor redid the exam at no charge to ensure all was good and I was taken care of, against my better judgement I was told from my doctor to wear them for a few hours each day as the curvature of the new glasses would take some getting used to. And as alway she was spot on! My new glasses are amazing and I’m seeing perfect now ! Thank you doctor Kris! You rock!

Great selection of stylish frames and, most importantly, excellent follow-up customer service. I had unusual issues with frames that didn't fit comfortably. They had no issues with letting me choose a new pair and at no extra cost. Their very professional and attentive service means I will definitely go back to them again for my next pair. Update, 2 years later: again had issues with my lenses. And again, super professional service resolved all my concerns. Will be back again in 2 years time!

Walked in stressed out right off the bat but Macy made my experience absolutely perfect. Not only did she get me the best deal for my sunglasses and regular glasses but she made the experience feel more personal. Thank you Macy!

Used their online booking tool for eye exams for my husband and I, received a voicemail offering us appointments and to call them back to confirm - which I did. Got there for our appointments and was not in their system -incompetence at its best. We will not return, especially after seeing the other reviews on here.

The Optimitrists are amazing but the front staff/ service not so much. Been waiting 3.5 weeks on a pair of glasses and finally got called in today to pick them up but the sunglasses I ordered and payed for at the same time are not. Now I Must return for a fourth trip in. Last time we tried to call got no answer and never received a call back on the status after 3 days.

Staff were great! I got my myself a pair of prescription glasses for driving and was able to get y friend a second set for free by using their 2 for 1 everyday deal. I also used Groupon voucher and my employer health benefits to cover all the costs. Would definitely recommend if you need glasses and are on a budget and have health benefits.