Onlink Monuments Factory Outlet

They did a great job with the detail of the custom design. I feel the price was fair and cheaper than other places. The one issue I had was I felt there was a lack of communication at times regarding the status of the stone but other than that, this place is great!

I am SO thankful to Sergey and his business for all what they did. Sergey spent over 4 years with me trying to conclude one monument - his patience has been beyond amazing and his work and the monument is simply a work of art (see picture). Here are some details: 1. I ordered a monument and paid a deposit in April, 2017. Due to my own delays and continuous changes, we only finalized and installed the monument in June of 2021. Sergey was holding, free of charge, for over four years, my two chosen stones and did not say a word to me ever to rush me. 2. Sergey is so tactful and so understanding in what you may be going through - to have so much patience as he did with me in this process for more than four years is just incredible. The monument was/is for my very loved cat and Sergey treated this whole process with such emotional care and tact – Sergey new exactly and understood how important this was for me. The amount if work and time spent by Sergey on emails and phone calls only (going over the details, angle of letters, spacing, changes in words, punctuation and images) is likely by itself worth the money that I paid. Sergey never said a word that I was changing things numerous times over the years. He kept doing all the requested changes and kept sending to me for approval again and again. Sergey is probably one of the most decent, compassionate and honorable persons I ever worked with. 3. I felt as my project was very special. I know that Sergey has a lot of work for many people, but he managed to make me feel not even as a paid customer, but more like he is just doing this because he cares. I felt as if cared that my little furry friend died and wanted it to be right as much as I did. 4. Maybe the prices went up over the four years time, I do not know (probably). But Sergey honoured every single letter in our simple contract, never said a word about any extra money. He did so much emotional good to me. I felt almost like a curing process all this time working on the monument. I wanted it to be perfect and Sergey understood me. He just stood by over the years until I was ready. 5. Joe, a gentlemen that works for Sergey, drove more than an hour back and forth from Toronto to instal the monument in the Pet Cemetery. They never said anything about money for the gas or extra time. He took his time at the Pet Cemetery, leveled all and was cautious about my feelings. He did a great job installing the monument and was checking every detail with me to make sure that I was ok. 6. At the end, I accidently overpaid, and Sergey immediately returned the money to me. 7. The monument that Sergey created is a work of art and is simply amazing. 8. If I could give more stars, I would. I cannot refer to this as a "service", this was rather an "experience". Although it was a really devastating event for me, the process that I went through with Sergey and the result have been almost a cure. All the good Sergey did for me was and is priceless. Thank you.

Thank you to both Serguei and Fred for their patience and compassion during a very difficult time for our family. Their hard work and patience through the design process was second to none. True professionals with reliable and timely communication from start to finish.

Special thanks to Fred and Sergei for the wonderful job they have done. My late father would be proud. The craftsmanship was unbelievable. The price was excellent. The service was excellent. I cant stress enough how happy we are as this was our first experience. Thank you again I will definitely be referring people I know in the Greek community.

A special thank you to Sergei, Fred & the team for the outstanding workmanship on our beloved family members monument. They were referred to us by another family member and we are so pleased to have had a pleasant and professional experience with Onlink Monuments. They were very patient, helpful, accomodating & caring towards all our needs. Me and my family are so very grateful to them all

First off I would like to say thank you to Sergei and Fred. It has been a very tough two years for me and my family. We lost both my father and brother in the past two years. Sergei and Fred were very understanding and considerate during these very emotional and hard times we had to face. It really did feel like extended family while dealing with Sergei and Fred. They were always available for any question or concerns. We told them what we had in mind and they took care of the rest. And I must say did a extraordinary job. Thank you so much to Onlink Monuments and their staff. My family and I would highly recommended Onlink Monuments. Ted Papadopoulos

Fred Chan was very helpful and patient in the entire design process with excellent recommendations for the headstone. His experience and input were invaluable. Sergei was excellent in making sure the headstone was prepared and installed properly. We are very satisfied from start to finish! Highly recommend to anyone who is looking for monuments to honour their loved ones!

A truly outstanding monument! Outstanding design, sculpting, and inscription skill. Quality stone choices. Our family is impressed by the sculpting of the monument's winged lion ornament. We were AMAZED by the mirror-like shine of the polished black granite stone with its glittering gold galaxy effect. OnLink offers tremendous value, creativity, skill, diligence, and patience. I encourage you to consider them instead of purchasing and designing a monument via your cemetery.