Oh My Dog Spa and Grooming - Edmonton

This continued review is in response to owners reply. Again, no acknowledgement of her failure to call my mother and provide good customer service to a legitimate concern. Instead she references the very first time one of the dogs came in - before we understood about his hair. Once we understood about it we asked to book him in frequently enough to prevent this. We followed the instructions given but was dissatisfied with the cut around his face. The instructions given were not followed and the front staff agreed. Please address why you didn't follow through with customer care rather than trying to emulate yourself with a customer's initial (admitted) lack of knowledge. Addendum (38 mins after my review): Looks like owner read review and cancelled my upcoming appointment. Doesn't even want to speak to me about it. Definitely not big on the customer service piece here. If you want customer service, go somewhere else. Original review: I'd give a zero if possible. There were issues with the grooming done on one of our dogs (on more than one occasion). We requested a conversation with the owner because were not satisfied. The staff member we dealt with agreed that there should be some sort of discount because the instructions were not followed. The owner advised 'we received a service' so no reduction. We were advised she would be calling. We are still waiting (at least 4 weeks later) for that call. This company seems to care more about $$ that service. It's disappointing especially because some of the increases were addition of fees to things that were part of the service before. Myself, my mother, and the woman who actually referred us to this establishment will no longer be going.

I highly recommend Oh My Dog Spa and Grooming! They always take good care of my sheltie, and he comes home very clean and smelling wonderful! The groomers do an excellent job, and the front desk ladies are very attentive!

brought my 4 year old poodle in for a full groom today and was sooo happy with how he looks and how well he was treated. he's very anxious and usually unhappy during grooms due to past experiences but I could tell they took their time and worked with him in the best way. the staff were all very knowledgeable and friendly and I will be coming here from now on!

Second time coming here. Absolutely amazing and friendly staff. Always polite and with a smile! My pup is always super happy after leaving here. And the cuts are always top notch!

My dog, Clifford had a full groom. The staff was extremely kind and gentle with my dog. He is quite anxious and bites during groomings. They spent over 4 hours on him and didn’t charge an extra premium. He came out of the grooming happy which isn’t a regular occurrence. He had no nicks on his body from being shaved! I am so pleased to have found a regular spot for his grooming needs. Thank you!

I've been using this groomer for years now, first with our blind Shitzu until she passed away nearly a year ago, and now with our puppy Cinnamon. I've always found Myrna and her staff to be super responsive to our needs, and it's been a blessing to have them taking such good care of our pets. I highly recommend them!

Listened carefully to any and all instructions for the grooming of my miniature poodle puppy. It was her first time being groomed professionally, so they took the time to ensure their most capable groomer was lined up to care for little Lucy. I love the cut!

I’ve had the best experience bringing my puppy in for his first grooming! The staff were so sweet and caring coming in! They did an amazing job on my dog, this is hands down the best groomers I’ve been to in the city!