Newport Public Health Unit

They so rude every time when I wanted to book immunizations,They say"sure one moment pleae" and never come back .i had these experiences over 3 times .

Very difficult to get a immunization appointment for my son. Today is the fourth day that I'm trying

I’ve had no issues booking an appointment for my baby’s vaccinations. The nurse we have gotten is sweet and greeted us happily. Takes some of the tension away. The place could use updates as it’s looking outdated/old.

I called Fraser Health to get information regarding my vaccination history. While I attended elementary and secondary school in the Guildford area, I currently live in the tri-cities area. The Guildford health team was incredibly helpful and sent my information over to the tri-cities location for me to pick-up. As per their suggestion, I waited over a week before going in to allow time for processing. When I arrived the receptionist was very brisk and agitated. I was told they don’t give out immunization documents in person, only through mail, and the best she could do was have me fill out the release form and she would have the correct person mail it to me when they could. She couldn’t answer any of my questions about why I was told a different thing from the Guildford location, how long it would take to receive the documents, and just kept telling me to come back a different day when another staff member was in who could actually help me. I’m not really sure why they have someone up front if they aren’t able to assist common requests, especially when that information was sent over over a week prior. She didn’t even inquire my name until the end of the conversation despite saying she had nothing to give me (how would she know if she never asked who I was?). I called the Guildford location and they called the tri-cities back on my behalf, as well as told me that I absolutely could pick it up in person and that they had sent it over last week (so should it not have already been processed? Has it been sitting on someone’s desk for 10 days?). I drove BACK to tri-cities location and again was brushed off and told to come back another day, that it couldn’t be picked up in person, and would have to be mailed out. I ended up just driving the longer drive back to Guildford — and hey, I picked up my immunization history in 2 minutes no problem. Perhaps I just got unlucky with the team member I dealt with, but my experience here at the tri-cities location was very dismissive and unhelpful. A big thank you to the Guildford team for going above and beyond.

It's not professional service. I have booked immunization vaccine for my baby one month ago for Dec 17 and they call to cancell the appointment less than 24 hours and they will rebook it for end of January. This is horrible management.

The nurses are great! They are wonderful with the babies and I've only had positive interactions. The front desk employees are some of the rudest people I have ever met. I recently called to book an appointment and the woman who answered the phone was very rude with me when I asked her to repeat the time so I could write it down. She was very impatient and wouldn't say her name when I confronted her about her rudeness. She mocked me saying "oh must be really hard" as I said I was looking for a pen. Such a shame they have horrible front desk staff!

I'm not sure what the lady is talking about the front desk people are nice. Our kids go to school together & she's been nothing but respectful & very helpful to me! Very helpful! The nurses are great! It's not easy dealing with screaming kids all day long for God's sake! Plus the lady that was talking about how hard it is to find a measuring tape, just about every store carries them, including grocery stores, baby stores, loonie stores & fabric stores or you can always order one on line!! Also it's your responsibility to check on the hours of operation, not there's, you can find them on Google & by calling there office.?

My baby got his 2 months immunization today(He is 3 months already). It's all good and fast. Nurse is friendly. However, it takes at least 2 months for appointment..just need to be patient.