New Steel Roofers

Well things started off well, and the sales man seemed helpful things feel apart fast when I informed them the roof was still leaking. They refuse to answer the phone, email or text messages to address the issue. I would highly recommend seeking a different company. Very disappointed with this place. FIND ANOTHER COMPANY !!

Terrible experience dealing with this company. Poor communication skills starting from the receptionist leading to management. I have been calling them since March and it is now August, they have been telling me my materials are on order 5 months ago! Not a phone call to give me an update and no return phone calls after leaving a very descriptive message. Now i have animals in my home that require me to spend an excess amount of extra money to safely trap and release them. Please save your time and use a company that will honour their warranty policies and be professional about it. The manager Chris Bruce will not pick up the phone nor return calls if he does call back it is very unprofessional with the way he speaks basically insinuating that its not his problem anymore. Please save your time and money and use a reputable company that professional and not stingy like this company.

I have been looking for a long time for a company that installs metal roofs. It took me about 2 years to do the research and to interview about 20 plus different metal roof companies. None, of them checked all the boxes. After spending months on the internet doing research I have found New Steel Roofers. I had a lot of request and they were able to accommodate them all. They spent about 1 week carefully screwing (not nailing) every single piece very carefully. They workmanship is beyond magnificent. The attention to detail is unbelievable. Also I have been testing the metal stone coated shingles in my home lab and they are made to the highest standards. They withstood, exposure to acids, high temperatures, high corrosive fluids. Also, they way they are installed, it's impossible for them to leak because of all the coating they put underneath during installation. The biggest selling point for me was the ability for me to walk on them. I often get up there to clean my gutters and skylights. They provide a lot more grip than regular paper shingles. I can walk on them without any problems at all, the slope is 8/12, which is quite steep. The warranty is unbeatable, they will outlive anyone!!! Thank you New Steel Roofers so much for everything!!!!

I hired NSR to install a steel roof on my house in March 2020. I was on the fence between 2 & 3 stars. Bottom line: I would NOT do business with them again hence 2 stars. I decided on long steel panels with unexposed fasteners because of the low pitch of my roof. However, this was misleading as several dozen exposed fasteners were used along the edges of my roof and at some joints. I also expected single long steel panels from the edge of my roof to the peak. However, two panels were required, one overlapping the other, joined with fasteners and sealant along the middle of the roof. There are rubber washers underneath all these fasteners to prevent leaks. The fasteners were overtorqued so that the rubber squeezed out, exposing them to sunlight, which will reduce their lifespan (spot for leaking & corrosion). I also have been hearing "popping" noises throughout the day. I suspect temperature changes cause the steel panels to expand and contract. Since the panels are fixed onto the roof, they are not allowed to move and rub up against each other or the fasteners. Since I have vaulted ceilings and no attic, the sound transmits into my house. Also, caulking and gaskets used to seal the panels to the roof vents have started to separate/tear. NSR have yet to come in to do a service call. The sad thing is that a simple Internet search show solutions for thermal expansion, unexposed fasteners, installing long steel panels, and the importance of properly torquing the fasteners. NSR was very friendly and communicative - until they received final payment. I do not expect for them to honour any warranties.

Won't Honor Warranty, Roof Leaks I am incredibly disappointed with this company. You would think after paying $14,000 for a new steel roof, it wouldn't leak. Water started coming in causing damage to our ceiling, but when I contacted them I received the run around, either not being contacted back or telling me to be patient (this started six weeks ago). No one even came to look at the issue, despite the 15 year workmanship warranty. I've opened a case with the Better Business Bureau and will be following up to ensure they pay for all of the damage this leak as caused.

I hired this company to install a metal roof on my house and I now regret the decision. First, the installation was not done properly because there is no attic venting. I am now forced to hire a different roofing company to install venting. Second, there is a small leak which needs repair. Third, this company is totally unresponsive. I have left numerous telephone messages on their voicemail, and emailed them, but no one has got back to me. That is why I am now being forced to hire a different roofing company to fix the problems. As far as I am concerned the warranty is useless. Once this company has your money no one will return your calls. Stay away. My experience was not a happy one.

We were pleased with the new steel roof and had them do another building. I left messages 5 times regarding a leak and no one returned my calls except for the one where I asked for an estimate on a new roof using a different name and phone number. I did have more work for them but I expect common decency.

I was looking for a company to replace my shingles after the 2018 wind storms. Luckily I came across a video by famous Toronto interior designer Glen Peloso describing the process of installing a metal shingles on his own house. The metal shingles were designed and installed by a company called New Steel Roofers. So I called them up. Chris, the salesperson was knowledgeable about metal roofing products and advised on the benefits of the hidden fasteners used by their painted slate Metstar shingle. No exposed fasteners = a more durable, water tight installation. The metal shingles are installed over the existing asphalt, which is first wrapped with a water-tight membrane. Ridge venting was also added to the roof to improve the overall ventilation. The installation was done over the winter in 2018 by an expert crew. Max did a great job co-ordinating the installation. I've had no more shingles falling off the roof since then! Thanks Max and Bruce!