Nautilus Plus Plateau

The machine room is always crwowed and there are only few classes, and are really mediocre. Plus the most experienced staff is not very nice. Summarizing It seems they exclussively look for money.

Never too full, big, clean and friendly. The coaches give you good workout advice and you get 6 free evaluations per year to see if you improve. The boomerang subscription is really worth if you commit to a 3 to 4 times week visit

A disgrace on customer service and care with a disrespectful manager on the front. She had asked me to upgrade my 50$ training sessions to some of $80 to get an specialist to do a training session adapted to a medical condition that I have. The trainer (normal nice guy) did not get the right information from the manager plus he was not prepared for my case. When I went back to the manager to ask for a refund or another training session I just found an absolute lack of management, responsibility, customer care and honesty as response. Nautilus Plus is a waste of money and energy - commercially very aggressive with customer-chasing policies and abusive contracts. At least in St-Laurent the staff shows professional and friendly.

It was a terrible experience and a huge headache to deal with. I signed up to get back in shape so I just wanted a regular gym membership to ease back into things. They basically won't let you do this, they push their personal trainers, group classes and nutritionists on you and they don't tell you what's in the fine print. I tried cancelling the training program THE NEXT DAY because I realized I had signed up for something I didn’t want. I was met with two rude managers who told me they couldn't do anything about it. Because I was within 30 days, I had to call headquarters and they cancelled the program but were unable to cancel the gym membership. I was harassed from that point on, it was so frustrating and such a negative experience that I signed up to another gym. I wasted a lot money but I was never going to go back to that place. After I stopped going, they started calling, multiple times and left messages on my phone even after I told them to stop contacting me. They would ask me when I was coming back, if/when I was going to renew my membership or try out a new program. I was being harassed. This place just wants your money and couldn't care less about your well-being. Also, they renevated the place and the layout is terrible, super cramped and small. I like the gym I go to now, they leave me the hell alone!!!

This post is quite long, but if you are reading these reviews because you actually want to know what this gym is like, you will get the full picture. This branch recently moved, and while the location is new and renovated, the gym itself is definitely not. The administration had neglected the upkeep of the equipment in the old premises, and most of it was just moved to the new space. I was actually told before the move that they do not regularly maintain the equipment and count on members to report breakdowns and are very slow to act on repairs, if at all. The new space is smaller and the layout is so awkward and poorly planned that it makes me strongly question the competence of the "designer" or contractor, or whoever made the decisions on the placement of the equipment. Walking through the space is like navigating a maze, and the air circulation is poor, with some corners noticeably warmer. Two sets of nine TV screens mounted in front of the cardio machines with a large one in the middle broadcasting Nautilus ads. Out of the nine, one is playing Nautilus ads, two are the same channel, and two have defective audio, just static and interference. The group class schedule is pitiful, and the courses lack variety and are inconsistent and sparse. They blame the lack of classes to the lack of participation, but people stopped going because the classes are an afterthought, and lack the professionalism that a gym of this "caliber" should be offering. The group workout room is down one floor at ground level, and is a narrow space with small windows, giving it a basement feel, and the weight rack sounds like it's about to crash down with every jump. The locker rooms are still a work in progress after three months. The showers have no water pressure, there is no shelf in the stall for soap or shampoo, and the curtains have not yet been properly installed and keep tearing or falling down and are not replaced. They have only been in the new premises for a few months and the lack of upkeep that was so obvious in the old space has started to show. Can you get a workout at this gym - yes. Can you get an equally good workout at a gym that charges half the membership fees or less - emphatic yes! Nautilus is banking on an old idea of loyalty and reputation that just doesn't hold up in these competitive times. They say that their high fees are due the superior quality of their equipment and course offerings, and this is definitely not the case. They overcharge for a basic service that is lacking, and promote only the extras that bring in more money, like personal trainers and semi-private group sessions. What all of these details and complaints add up to is a total lack of attention and customer care which extends not only to this branch, but the company as a whole, as even complaints to their head office are ignored. Do yourself a big favour and take your business elsewhere!

The new space is absolutely terrible. Whoever designed it should take a minute to think if interior design is really what they should be doing. Its cluttered and cramped, dark and cold, the lockers are tiny, they removed the sauna, showers have no pressure and flimsy curtains. The workout equipment is old, the staff looks depressed, this gym is an absolute mess and there aren’t enough plates. The old space had old equipment but it had charm and good airflow. Now that that’s gone, this gym is definitely the worst one in the Plateau now, especially considering the price.

These guys are scammers. I cancelled my membership 2 months ago at one of their branches and they kept all of my information and a few days ago began charging me out of the blue for a membership I don't even have. In the meantime they dont respond to emails or calls, and when I got in contact with them they told me to wait a few days for them to get the story straight? SCAMMERS !

I had a negative experience with this club: I moved to Montreal for 1 year in the fall of 2020, and signed up for a 1-year membership at the club. I left Montreal in September 2021, as planned. After leaving Montreal, I discovered that my account has been getting charged by the club. Their argument is that, due to the multiple COVID-related closures of the club, they are authorized to charge me 26 bimonthly payments, despite the fact that the one year calendar period from the onset of my membership has passed. In fact, they are still charging me, and it is now May 2022! The customer service agents at the club have dug in and have expressed zero understanding for my predicament. These are clearly unfair business practices, and I am surprised that they are permitted in Canada.