Mr Build Metro Vancouver

We contracted Mr. Build, Vancouver to perform landscaping, garage entry door and garage eaves repair work. We are happy with the quality of work done but the lack of communication between the Mr. Build and us, the homeowner, made the job frustrating. After quoting the work, Mr. Build was very quick to request, pickup and cash a cheque for 50% of the quote. Apparently, to be used to purchase the required supplies. We were not given a scheduled start date and called them regularly trying to nail down a start date. We had requested that the garage entry door was replaced with similar style and to use the existing door knob and separate dead bolt lock. The new door did not have 2 holes; 1 for the door knob and one for the dead bolt lock. A single unit door knob with integrated lock was purchased and installed at our cost. This new door now lacks the security of a dead bolt and requires a separate key. The landscaping repair was started before the Easter long weekend. It was very close to completion before the weekend. The back yard was left in a mess with wood, debris, dirt and nails laying around. The subcontractors’ tools and equipment were left in the garage over the weekend without our consent preventing room to access the car or workbench . We did not see the subcontractor before he left for the weekend and were under the impression, he was to return the next day to clean up and finish the landscape repairs. We wasted the next day waiting with no response to our messages and ended up tidying up the yard and garage ourselves . We communicated with the owner of Mr. Build, Vancouver several times during the project by both email and phone. Response was slow or minimal at best. We feel that a final inspection with us should have been performed before final payment was requested. It appears he was only interested in payment and not customer satisfaction. Also, a mid-project check-in would have been appreciated. On a positive note, the actual subcontractor did a good job . We were hoping this would be a company we could call on for minor repairs and other home projects. However, at this time we would be reluctant to use Mr. Build, Vancouver in the future.

My business relationship with Mr. Build started ten years ago when a water leak had developed on one wall of my house. All the siding had to be replaced, and it was done expertly. Ever since, Mr. Build's team fixed all the small and not so small problems inside and outside. On one occasion, when a subcontractor had performed a dissatisfying job, Mr Build had it redone at his expense and without discussion. For every job you will get an estimate of the man-hours it will take, and it will turn out very close to the final result. No nasty surprises. And I know: Whenever there is an issue about my house, a phone cll to Mr. Build will fix it.

We had the countertop replaced and some plumbing work done in the kitchen of our basement suite. Mr. Build was prompt to do an estimate. His estimate was reasonable and correct. I particularly liked that I only had to deal with one person for all of the jobs. The workers were polite, professional and prompt.

Mr. Build is “the bomb” … as the kids say … which is a great thing! After living in the house for over 25 years and having absolutely no issues, our insurance company mandated some major repairs that we were not expecting, nor excited to be doing. But, in order to insure the house we had to find a company that could handle the job – and do it within a reasonable amount of time so we were not left with no insurance. The house is over 100 years old and 3 storeys high. Insurance wanted both exterior fire escapes replaced, along with railings installed on the boulevard steps and we added to the job with new front steps, railings and replaced the back fence and broken gate. We called three companies for quotes. It became very clear, very quickly that Mr. Build would be the only choice we would consider. The other companies could not handle the entire scope, their availability was not in step with what we needed and they didn’t respond with quotes and professionalism like Kurt from Mr. Build Vancouver did. Vancouver is a very tough market to get work done as there is so much construction that many have work with major developers, so homeowners have little choice and sometimes feel like they are held “for ransom”. From beginning quote to final walkabout Kurt managed the entire job with 3 different teams that had different skill sets and expertise. No matter what you need, Mr. Build has the trades people who will get the job done right. Kurt was always on time, kept us informed on timelines, schedule and next steps. As with all jobs, we requested small “add-ons” as we went and everything was accommodated. His teams were all efficient, friendly and hard working. All professional and all had amazing dispositions with skills, knowledge and could quickly problem solve. There were no surprises when the final bill came either. Kurt revised the quote as we went and all costs were agreed to upfront. What originated as a “must do” house expense, turned out to be a home improvement with outstanding curb appeal and an experience we actually enjoyed. Our only regret is that all of their fabulous craftsmanship is outside and we can’t enjoy it inside. We are looking forward to seeing them again next year, when they return to paint the new wooden structures. Without hesitation we would recommend Mr. Build Vancouver and if and when it’s time for our dream kitchen and bathroom, they will get the call!

I needed the garage door frames replaced prior to planned installation of new garage doors. Paul brought his professional carpentry skills to the job, that involved exact sizing of the new frames to fit the pre-ordered garage doors. Not only did the frames work perfectly with the new garage doors - installed the next day - but the painted frames matched well with the metal doors for an overall pleasing effect. Also the work area was left so clean after all the sawing - "Thank You" for a job well done...

We needed to replace our bathtub with a walk-in shower but, as we only have one bathroom in our condo, the job needed to be completed during the two weeks we were away over Christmas. We explained what we needed to Kurt in September and he assured us that he and his team could meet our timeline. While we were a bit nervous about leaving town and not being around to watch the progress, we were very happy with the final result. We came home to a bathroom that met all our expectations. Our old bathtub had been removed, a walk-in shower installed, along with brand new tiling, a new ceiling fan installed and the entire bathroom repainted. And it was all completed within our time restrictions. Kurt was extremely easy to work with and I wouldn’t hesitate to hire him again.

We got an old bathroom room update and are more than happy with how it turned out. Looks awesome . Personable , friendly , and skilled group of contractors made it a good experience . Thx Mr Build for sending Ali and Dennis.

Mr Build renovated our washroom and they did a wonderful job! We are very happy with the end result. They were professional and got the project done on time. It is our only bathroom so they ensured we had a toilet installed every night for us to use. Thank you Mr Build!