Movati Athletic Head Office

Please be warned that when joining Movati's there are promo's and they have very short expiry dates....why they offer them is to make you feel good. Until you go to use them....I should have gone with the one month free so I could see if this club is for me....You have been warned....not happy

Scammed me into signing a contract, found out they lied to me and tried to get out and now I have creditors calling me for over $800 after I never used their gym NOT ONCE! Tried calling head office multiple times, no answer. Now their mailbox has been full for past month. Worst GY EVER!!!

This is in regards to the Waterloo club, head office needs to be aware of how badly managed the club is. ----- Came in with my wife to check out the club during the open house, disgusting environment, non-existent management. The front desk greeter seemed annoyed he had to put down his phone to answer our questions about using the club. As soon as I entered the locker room was greeted by the sound of people clearing their throats and spitting and blowing nose onto the floor, wet underwear left on benches, two old guys talking about children (I hope grandchildren) fully naked doing the Captain Morgan pose. Headed upstairs and it seemed nice enough at first glance but quickly noticed how most equipment had weight plates left on them, many you could see the previous persons sweat so I’d advise cleaning the equipment BEFORE you touch anything, one guy thought it was okay to take up 2 benches (one for him one for his gym bag) as he threw the weighs down after every set with loud grunting. As I grabbed my stuff from the locker to leave it seemed like one person was taking pictures of himself while other men where trying to get changed. My wife had wanted to swim but said she was sickened by the smell of chlorine coming off the pool and it was obvious that people weren’t showering before using the pool which would explain why they use so much chlorine. One last thing, the Google photos of this club shows a far larger/nicer club with an outdoor basketball court, these pictures were supposedly submitted by owner (so manager?), there is no outdoor basketball court, we checked. Really shady to be using another locations pictures. Please let me know when the club is placed under new management and given a through cleaning and I’ll consider trying it again and updating this review, until then avoid Movati Waterloo.

Horrible customer service for new members, we (my wife and I) wanted to take a tour in the Burlington location, we mentioned to the person in we didn't have much time and we just wanted to look at the pool (the only thing we care about), He took all our information and then he handed us a long questionary... We said we didn't want to waste our time putting all this data when we just wanted to see a small part of the facility, he reply that we had to do a 45 minute tour either way.. we ask if he could show us the pool only, he said no and replay "fill the questionary and do the 45 minutes tour". We left the GYM after 10 minutes of discussion and we didn't see any facilities. A day later a woman call us from Movati, to ask us about our experience, we told them we did not see the GYM because time constraints and lack of consideration. She did not acknowledge that we were irritated by the experience, and keep selling us the Movati like an old car salesmen. I told her that we were not happy with the first and second impression and we were not longer interested in Movati, but she keep challenging me with why I took that decision and kept asking questions that were personal and I was in no mood to answer. I doubt they have a customer service manager that has properly trained their staff.

Be careful when purchasing the membership. It is hard to cancel. Even in the time of Covid-19, they kept charging. When I expressed my willingness to come back when it is safe, they did not stop charging.

I love Movati in Ottawa, the best location is the one in Kanata. The GM is always visible and working with his team. You can see him checking every detail in the facility. It is the best kept and cleanest in all of Ottawa. I love to see this guy working at the front desk with his team and taking care of clients. In the other hand, Movati at the Trainyards is a real disappointment all the time I go. There is always something broken (Not hot water, hot tub broken, pool not clean, pool clock not working, messy, etc.) I have noticed all these details in the last 5 years going to that location. Another thing I don't get is why this Movati shuts down the coed pool for cleaning, for a whole hour. The other locations in town do it for just 30 minutes, and the cleaning is way superior to the Trainyards, always! After being at this location one more time today, I just know I will never comeback to this particular facility. You really need to do something about it.

Difficult to find head office number. Don't allow ratings or comments on Facebook page I wonder why.... signed a 1 year contract 6 years ago. Lost my job called to cancel they refuse to handle business over the phone likely to avoid being recorded. Missed 1 payment of 25 dollars was nsfed everyday for 2 weeks. Went in to cancel said that they can't print the form. I have no trouble paying my bill but holding me hostage to continue services I'm not bound to? Even the bank suggested this can't be legal so they charged the nsfs back and closed my bank account. Called head office 25 times left messages with accounts payable with no response. Went back to the location for information. Was told forms cannot be printed to accounts with a balance. My contract cannot be provided. The terms I am supposedly under to continue service outside my 1 year cannot be provided. Also the consumer right of being able to freeze this service I apparently signed away before it existed cannot be provided. So basically they will hold you on unknown terms using methods that require you to receive information only in ways that restrict them being accountable or liable. They will not put anything in writing they will not speak to you in public. Leaving you only the option of paying at their location or being sent to collections and not being able to prove you've made any communication. Dirty dirty business. Never seen such a mess of legal loopholes to take money they provide nothing in return for. Horrible customer service I'd never suggest getting mixed up with this company there's other places to workout that are nice who don't use mob style business ethics.

We will be together soon Movati Masterpieces!!! Hold on to all those incredible moments we have already shared together at our respective Movati Locations! Dreaming big about getting back into the pool to swim lengths, stretching in awesome Yoga classes and working out in Power & Flow or all of your other beloved workout loves! ???