Moose McGuire's Brockville

I got the buffalo chicken wrap but didn’t have any buffalo sauce on it but was still Ok, my wife got the French onion dip sandwich she really liked it, I also got the potato bacon soup I was good. But there was only one server waiting on 8 tables at one time so we did get our food in a timely manner but never saw our server again till we finished eating and was waiting for the bill, what sucked because I would have loved to get some Buffalo sauce and some pepper for my soup. I personally wouldn’t go back.

When we arrived right when they opened, we were warned they only had 1 chef, no big deal. We were the second table in the whole place and we waited over 1 hour after placing our order and we had them box it up Togo and bring the bills. Many other tables who came later got burgers when we hadn’t even receive our salads. I drive home with my GF pizza to see that it’s burnt and it’s missing toppings? Like the “sour cream drizzle”… where’s that? Not impressed at all! I understand being understaffed in the kitchen but you need to maintain good service and that was not at all good.

I was here last weekend with my family. It looked like the owner/manager and cook were sitting at the table near the entrance, ignored that we were waiting to be seated. There was only one gentleman working who eventually came to seat us. After 30 minutes of our order not being taken we decided to leave. I stopped by to tell the young man that we couldn’t wait any longer and had hungry kiddos. He said that he is a brand new employee and they have him working by himself. Not helping him at all. The floors were absolutely disgusting. He said that the vacuum broke a while ago. The tables were filthy and had to be wiped off again prior to everyone sitting down. I hope the young gentleman moves on from this horrible establishment, because he was awesome and tried his very best!! Definitely do not recommend.

This was one of the only restaurants open on Easter Sunday. I don't think the waitress wanted to be there. When she sat us at our table the table was not clean. When she cleaned it, she only cleaned half of the table. We assumed she would come back to clean the rest but she did not. The chairs also had food all over them. She gave us very basic service when it came to taking our drinks and food order (we asked for recommendations and she just said "most people order...."). When she brought the condiments to the table she just kind of threw them on the table turned around and left. The youge lady who brought us our food was much more pleasant and engaging. The food was good, fish and chips. Fish: we could taste the oil it was fried in and the chips: where a too salty. We are from out of town but don't think we will be going back and or recommending to any friends or family. Sorry

Service was terrible . Food was semi warm . It's pretty sad that the appetizers were better then the actual meal . Would NOT recommend. And very over priced . Plus overheard conversation about cross contamination.

Decent latte, ice cream and nice patio over looking the boats. Clean bathroom for customers. Lots of seating. Some baked treats - muffins, croissant, cookies. We only stopped for a short visit so it was fine for what it was. Restaurant is wheel chair and stroller accessible. There’s a ramp on the side and also accessible through the main elevator.

Arrived there yesterday with my 7 year old Daughter for lunch at 12:40 pm and were seated right away. About 15 minutes later, the waitress asked if we wanted something to drink. I ordered a drink and a burger and milk and a pizza from the kids menu. 10 minutes later we had our beverages. And then time passed. The place wasn't that full so I began to get agitated. At 1:15 my drink was done and the glass sat empty on the table while the waitress passed us multiple times. Finally, at approximately 1:35pm, I was asked if I wanted another drink. I responded with "Is our food coming? Because we've been here an hour now". Her response word for word, "Well, I doubt it's been that long but I'll check on it". I ordered another drink. 10 minutes later she returns with my drink and says there are 2 tables ahead of ours so it will be 15 more minutes. I ask to see the manager and the waitress says sure. 10 minutes later she returns with the managers business card and tells me she isn't there and the waitress is the manager until the actual one arrives but will send her over when she does. 10 more minutes making it 2:05 pm, she brings my Daughter's food and says mine is coming shortly. 5-10 minutes pass and I'm livid and starving at this point. Finally my food arrives and I tell the waitress I no longer want it and please just give me the bill for the kids food and the 2 drinks. She snatched up my plate with a curt "no problem, have a wonderful day". No apology, no explanation. And then, no bill. Just left us sitting there until I figured she wasn't coming back. I threw some cash on the table against my better judgment and we left. Overall we were there for almost 2 hours. I've never experienced such a horrible level of service anywhere. Ridiculous. Oh and while I'm waiting for my Daughter to use the washroom I hear them tell a group of folks they aren't seating anyone because they are too busy. I scan the restaurant and see tons of empty seats and just shake my head in disbelief, collect my kid and try not to let the awful experience take away from what's left of our day. Thanks for wasting our time, and the attitude.

We enjoyed our evening. Sitting on the covered patio. Watched the rain staff was very good and friendly. Food was delicious. I had the chicken sovlaki mm mm good. My hubby had the wings and they were very good.