Montauk Sofa
4.3/5
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based on 8 reviews
Contact Montauk Sofa
| Address : | 138 E Pender St, Vancouver, BC V6A 1T3, Canada |
| Phone : | π + |
| Website : | http://www.montauksofa.com/ |
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| City : | A |
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Lucas Coelho on Google
β β β β β The lady who works there with the Valcucine kitchens, Carolina, is great!
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Mariah Johnson on Google
β β β β β Superb customer service paired with an amazing selection of designer furniture in a warm and welcoming environment.
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Linda Sui Hackett on Google
β β β β β Well made, well staffed, well appointed. The most comfortable luxurious sofas ever
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Montauk Sofa on Google
β β β β β Thank you very much for taking the time to write a review. We are very sorry that your experience with Montauk Sofa was not to your satisfaction. I'd like to you assure you that we take customer satisfaction very seriously. We have also learned from this experience and we have put in place a more comprehensive customer follow up strategy to ensure that our clients know when their custom furniture will be delayed or when we are working on solutions to unexpected circumstances.
I also feel that it is my responsibility to elaborate on the circumstances of this episode. The sectional was delivered to Vancouver later than expected. Upon delivery to the client's house we discovered that one of the pieces was damaged during transportation and that it could not be repaired in the house. We informed the client that it would take two weeks for the repair. We then had the damaged part of the sectional picked up and brought back to Vancouver. Monday we rush ordered, manufactured, and air shipped from Montreal a new upholstery. By Thursday the repair had been completed. Transportation delayed delivery to the client's house until the following Wednesday. The entire repair process took less than the two weeks we originally quoted. Thank you again and we hope you enjoy your sofa for many years to come. Ivan
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Andrew Epstein on Google
β β β β β Staff have been terrific and the sofas are amazing, although don't look for a bargain.
I have purchased two sofas from Montauk in the past year (one from Toronto and one from Vancouver). In both cases the purchasing experience was exceptional with lots of assistance from the sales staff.
We had some trouble with fabric selection (the first two choices were discontinued); however the staff couriered additional samples to us to review and make alternate selections.
We also realized one of them sofas (Stanley) was too big for our stairwell, AFTER ORDERING IT! We panicked, but Montauk staff arranged to have the factory split it into smaller pieces and the delivery staff reassembled it at our place.
They look great, and despite the fact that they were (frankly) astonishingly expensive, we hope to enjoy them for many years.
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Adam Hutt on Google
β β β β β Fantastic comfy sofas, the upgraded fabrics seem a bit expensive but let's see if they are willing negotiate when the time comes
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Morgan Ayres on Google
β β β β β Ivan is the best! Helpful, not pushy and really gets to know your needs and price range. He is able to transform your space with quality Canadian- made furniture and fixings! Highly recommend him and his team!
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M & S on Google
β β β β β Bought a kitchen here about two years ago. Still love it. The cost was less prohibitive than one might expect. While there were the inevitable struggles in the process and some delays, Ivan and Carolina were really helpful throughout. They have continued to provide great after sales service. The ergonomics and quality of the cabinets are exceptional. Two years on and they still look new. Of note is how the carcass and cabinets haven't been warped by steam escaping from the oven (the steam vents partly to the side and ordinarily would ruin regular cabinets). These kitchens are engineered and refined to a level no craftsperson can match locally.
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