Mini Mall Storage

Very clean and well cared for facility. Staff were super friendly, helpful and accommodating. They were conscious of pricing and, surprisingly prorated the dues based on actual use of the locker. The hours of operation were excellent and our possessions were safe under their care.

Needed a short-term rental unit and St. Albert Self Storage came up as well-reviewed and was a good location for us. Stopped in and was helped by a very friendly Matthew. When I explained what I needed Matt was helpful by locating a unit that perfectly fit our needs and he offered discounts that I didn't know about (which always leaves a good impression on me as they don't need to let me know but they did). After the original pre-paid rental period, I was a few days overdue, but Matt waived the few dollars owing and emailed me my receipt..paid in full. Excellent service!

My Mom recently lost her home from a massive fire in her seniors residence building. When we were finally able to retrieve some of her belongings, it was spur of the moment and we had no time to plan for storage. I called St. Albert Self Storage in a panic needing a safe place to store the items immediately. I spoke with Matt hoping they could accommodate my urgent request. Matt and the St. Albert Self Storage owners had heard about the fire and they were offering help to the seniors who were now without a home. He provided instant storage as my Son was en-route with the items we had rescued. It was seamless and hassle free! Under such stressful conditions, Matt made sure we were taken care of. He was kind and empathetic to our dire situation. St. Albert Self Storage took one heavy burden off of our shoulders at just the right time. We are very grateful and appreciative for the amazing & caring customer service!

Randi and Matt were both very friendly to deal with (on the phone and in person) and helping us select the storage unit right for us. The unit was super clean and the on-site security is also very attentive. Best value in St. Albert. Highly recommend.

Would highly recommend! Right from the start, the team at St Albert Self Storage were timely in responding to my questions regarding quotes, appropriate unit sizes, overall processes, etc. Clearly very knowledgeable and professional in how they dealt with communications over email or by phone. Once I arrived (with a moving truck as well) they directed us to my unit, showed me how the gates and lock work, all allowing for a stress-free situation. The facilities are clearly well maintained, and there are many security measures in place. For someone who was entirely new to the process, I feel like from start to finish everything went very smoothly, and that is owed to the staff! Thanks so much!

The staff here are friendly and a real pleasure to deal with. Matthew was professional and helpful getting set up with my storage unit. I expressed a couple of concerns with him and he was able to accommodate me. Thanks very much Matt. And conversing with Randi through email was easy and convenient. I moved out of my unit 6 days before my renewal and they gave me money back because they prorate their units. Highly recommend these guys. Thanks again for helping me out.

Don't be fooled by the 5 star reviews. Those were earned by the previous owners. St. Albert Self Storage was taken over by Mini Mall Storage last fall and things went downhill fast. It was a family run business that was deserving of the great reviews based on the high standards under which they operated. Almost as soon as the facility was taken over, the vast majority of staff either left or was let go (not sure which). In addition to those running the front desk, there used to be numerous staff operating throughout the facility during office operating hours; constantly cleaning, maintaining and repairing issues with individual units or the facility in general; emptying garbage cans; clearing snow in the winter; and picking up the winter's sand and gravel in the spring. First, prices increased and all pre-pay discounts immediately went away. Many (most?) long term tenants used to pay for 12 months at a time, as this is almost universally how leases generally work...commitment in exchange for a discounted and/or guaranteed rate. Now everyone pays the same regardless of whether it's your first month or you're a 10 year tenant, and rates are subject to change with extremely little notice. Well, actually, that's not entirely true. The website offers some seemingly decent discounts to new customers (not sure how long these discounts last), but to the long termers, absolutely nada. On that note, there seems to be a huge amount of vacant units these days and I'm not sure if that's a result of people leaving due to how the facilty is now run, or if it's just the natural ebb and flow of the market. Anyway. Security used to consist of a Manager who lived on site, the aforementioned staff during operating hours, CCTV cameras, an automated gate with a keypad, and a dedicated roving on site security patrol that operated from office close until at least the time automatic gates were shut down (10 p.m.), this patrol circulated through the entire facility on an almost constant basis (almost annoyling so, but I sure do miss it now). The code for keypad access used to consist of your unique storage unit number combined with a 4 digit PIN. Now security consists of the cameras (albeit they seemed to have added a few more) and the 2 or 3 staff working in the office during opening hours; no more Manager living on site, no more dedicated security patrol. Keypad access no longer requires a unit number and only requires a PIN that, as far as I've discovered, now only requires a minimum of 2 digits to be entered between the # and * symbols. It may only require 1, I just never tried. I ain't no Rocket Surgeon, but it's really not too difficult to pick a 2 digit combination using only 10 possible characters...it took me exactly 1 try and I'm not that lucky... With regard to snow removal and ice control, it used to be carried out on a constant basis as needed. The facility staff operated facility owned snow removal equipment and they were constantly on top of things. There were shovel brigades, a quad and tractors with plows and a large John Deere tractor with a snow blower. That equipment seems to have disappeared shortly after the takeover, as this past winter snow removal/ice control was almost non-existant. I believe they had a third party(?) snow removal crew in once that I witnessed. A crew that did a horrible job. For the rest of the winter, maintenance consisted of dumping copious quantities of sand and gravel over an ever increasing ice pack. That, and sticking orange traffic cones in the sewer inlets so you didn't drop a wheel in one and get stuck. It got so bad, some unit doors were frozen shut under inches of ice and had to be chipped open. Once melting, there was a danger of water flowing into some units. The concrete of the unit floors are a couple of inches above the laneway grades, so that takes a bit. It's May 26 as I write this review, and there have been no attempts at cleaning any of that gravel up, the laneways are now basically gravel roads. I really hope things improve -- and quickly -- but optimism is lacking.

Elise and Randi were fantastic to deal with. Very friendly and helpful, a true 5 star place so you won’t be disappointed at all. This is the storage place to use and the staff are amazing. Thanks so much. Rick.