Meubles JC Perreault

During this time of pandemic, the salesperson Kim went above and beyond. Due to my chronic asthma, we don't go in stores and get everything delivered but needed a new dining table. Most of the work was done on the phone (very patient) and even called me back when she was home with her kids to assist. Once it was time to actually choose the wood grain/color to finalize purchase, she was very considerate and open to meeting me outside the store with a few sample choices preselected based on interest. Met her outside, made the final choice and voila....she was a real gem. Was a JCP customer before and will continue to be for certain select items when looking for quality pieces. But kudos to JC Perreault for being flexible and customer oriented during this difficult period and once more to Kim for a great service during and even called after table was delivered to see if I was satisfied.

Ordered and paid fully in March 2021 and fast forward mid-October 2021. The delay stayed was 4 months .... Nobody cares , I've inquired and shown up only to be bounced around with more ludicrous estimate each time. Full bedroom set with mattress made here in Québec. Buy local they said ... Plus I found out today the representative no longer work here and nobody picked up my file. No compensation offered.

Great service with Pierre-Olivier! Very knowledgeable salesman. Must try!

UPDATE DEC 21 2021. I still try to get repairs when i pass by nearby the store. In the last year since i posted this i have been at least 3 times regarding this issue. They are still understaffed and somewhat vexxed once they find out you are not there to purchase anything. Their attitudes' still short despite me biting my tongue when actual anger would have been warranted a long time ago. Every single time they say they cannot do anything to help you and that you MUST call their after service department. They assure you you will be helped (good old run around tactics...)I am now convinced the after-service department is non-existent. Never any answer, never any replies to messages or emails and literally no sign of life from them to indicate they in fact are a real functioning department let alone a viable solution to any problem you might have. I ended up finding my own upholsterer for my initial problem; however, i now need a mechanical repair which sent me back and NO ONE can help me. The part i am looking to repair MYSELF seems to be sold out everywhere online so i am now obligated to deal with the store (AS PER THE LAY Z BOY WEBSITE). I spent thousands on these couches after hearing from anyone and everyone that la z boy has amazing service and support if you ever needed it so i am baffled and the experience i am facing. Let's see if 2022 brings more luck on this issue. -------------------------------------------------------------------------------------------------------------- Worthless is not an insult but the most accurate word i can find to describe the Lay z boy department. After service is poor and they lack the competences or desire to be helpful and they bring no value to the purchase; in fact they devalue the experience and borderline make you regret the purchase. Managers have proven difficult and unpleasant to deal with due to poor attitudes, they just feel worn down by circumstances...I got a new home to furnish shortly but they have fallen short every chance they got and the bar was set so low to begin with lol. I will not be buying here unless they got something i can't find elsewhere.

To aggressive for my liking, got acusted at least 3 times in 10 minutes. Leave me the time to look around first, when I will need information I will ask....ohlala

CUSTOMERS BEWARE!!! I was sold a $1,400 king size bed frame as standard size on which no standard king size mattress fits. The 4 inch gap between the bed frame and mattress (see pictures) is a major liability as I get in and out of the bed. I trusted the sales lady and ended up being lied to. Overall I found the sales people to be aggressive and with minimal integrity. Senior manager of the store was no different to his staff. Once you part ways with your money you have no chance to change your mind (even if it’s the next day and you hadn’t received the item). Quality is substandard and does NOT reflect the money paid. I would highly recommend to stay far far away from this company!

We bought a L-shaped bed couch for a good amount of money. We then realized the fabric was glued on the coussin, which then of course unglued. We were also suggested to take a memory foam mattress, the thing is very uncomfortable, not worth the extra money at all. It's been now three months and we still waiting on a resolution. I believe the worst part is that the after sales are not handled by the store. I'm this close to just go dump the thing in front of the store. Bad service and bad products.

Terrible Experience. It was the first time I bought on this store and I would not do it again. I bought a marbel coffee table that was on exhibition they delivered it BROKEN and they said it was like that and I MOST PROBABLY didn't see it. They don't understand the client needs at all. Each time I called to the costumer service they were supposed to called me back which never happened. I end up going to to store and the only solution was a credit to spend with them. I am sure you can find something nice somewhere else for the same prices and not broken.