Métro Médic

Scheduled an zoom appointment for 4pm: Nobody showed up after waiting for more than an hour. Tried to call them, nobody answer, no matter which option I tried. Totally unprofessional

Giving the clinic 2 stars instead of 1 because the doctor was pretty good. I tested positive for a strep throat infection on Friday. I immediately called the clinic so I could schedule to see the doctor for a prescription. The clinic tells me the doctor won’t be in till the following Wednesday. So I tell the secretary: umm so I’m contagious plus I can get complications from the infection. And you’re telling me I have to wait? She says there’s nothing else she could do. I asked: can’t you just schedule me with another doctor ? She said: no we can’t do that - your doctor ordered the throat swab and only your doctor can treat you. So I asked: what should I do? She said : I don’t know I’m just a secretary I asked: what would you do if you were me ? She said: I don’t know, I guess go to the ER? Seriously???? Fortunately , I went to another clinic right after and I showed the new doctor my test result and he immediately prescribed the antibiotics. He said it was very unprofessional of the clinic to ask me to wait 5 days when I had clearly tested positive for strep . Another story: the same doctor I saw for my step had told me to schedule an in person appointment with him the following Wednesday for him to examine a cyst on my lip. I call the clinic on Tuesday, telling them that the doctor asked to see me in person. The clinic tells me they can’t schedule an in-person appointment unless the doctor himself instructs them to. Clearly, there clinic suffers from poor management and communication. How can the doctors be unaware of the protocols for seeing patients in person ? How can the clinics hide this information from doctors? As a patient who doesn’t have access to his doctors contact information, how do I tell my doctor : please tell the clinic that you would like to see me in person because they will only listen to you. Healthcare in this country is indeed a source of my anxiety.

You can't get through to them, as the phone system is made to kick you off no matter what you do. Even if you leave a voicemail you will not get a call back. You will "miss" your appointment and will have to pay. Just stay away. Went for years because a doctor took me on as his patient. It used to be decent and nice.

I would've given a 0 if i Could. I have my family doctor at the clinic and i feel it's useless to have one! I can't book and appointment online on the website the provide and i can't reach anyone over the phone!!!! HOW CAN I MEET MY FAMILY DOCTOR THEN?!?!

Horrible clinic. Customer service agents were rude and dismissive. Doctor spoke down to me with an arrogant, condescending tone, and brushed off my symptoms completely. Avoid at all costs, they should not be open.

Let my pregnant wife hanging in a Virtual Call for 90 minutes, nobody showed up. I read so many similar experiences here... Unreliable EDIT: Close to the 2 hours mark the doctor joined the call

1 star seems generous, waited for an hour after my appointment was scheduled in the waiting room only to see a miserable old man who was of absolutely zero use or help at all. Avoid the old man doctor lol, he hates his job. The office also smells like vomit. Worst Dr.'s office experience of my life

Ridiculous and unacceptable. They gave me an appointment and cancelled on it last minute with a promise to call and rebook the next day. After not hearing from anyone all morning, I called them and they'd completely forgotten about me. (Although I had to pay them just to take an appointment in the first place). Don't deal with these crooks.