Medical Tree Clinic

I was in today and had an amazing experience! The clinic is clean and the staff is beyond friendly. I was in and out very quick. I wish I got the name of the nurse who helped me - she was knowledgeable and incredibly friendly. I will definitely be going to this clinic from now on. Also, love that it is open until 5:30 and not 5:00 like most clinics. This made it possible to make it there after work.

My family and I have been to the medical tree walk in clinic several times and I have always been incredibly happy with their service. Today I called ahead of time knowing that they sometimes close stop accepting patients before the closing time and I wanted to check before making the trip. The kind man on the phone took my and my sons name and told me that he would fit us in right at the end and that we could come right at 2:30. To not only be fit in but saved from waiting in a waiting room for over an hour with a three year old was so incredibly my thoughtful. I highly recommend this clinic!

Best experience I ever had at a walk in clinic! extremely short wait time, beyond friendly and supportive staff, very clean, bright, and spacious! Nurse and Doctor were very pleasant! Pharmacist on site went above and beyond, I didnt have all my insurance info so he asked where I normally get my prescriptions.. I told him and he said he would be right back.. he called my previous location got all my insurance info imputed it, I waited no time at all for my prescription and he explained it in great detail. Seriously a hassle free clinic! Would totally recommend!

It is a good online experience. The pharmacist is very helpful. Nurse and doctor are also welcoming and attentive. Meeting in-person is my preference, but this should be satisfactory for more common ailments.

Something is wrong with these walk-in clinics in Kingston. This place in particular has such horrible and disturbing mannerism. I called this clinic to just get a simple phone consult for lab blood work requisition (no more than 5 mins of the doctors time from past experiences) and mentioned I am new to Kingston. I was told that they're understaffed for two weeks and their not doing phone consults as far as she is concerned. I can go somewhere else she says. You call these people for help with your health and they just dismiss you when you have a valid issue. What is wrong with you people? They told me to go to the ER, then what is the purpose of a "Walk-in Clinic"? It's not my fault you're understaffed. Tell me you'll put me on a waiting list, that the doctor will try to give me a call, but in the mean time try to find another option. They straight up told me to go to the ER for lab work requisition? Makes no sense. The ER is for real emergencies, why I am there taking up space and time for a simple bloodwork request. I guess this is the care one recieves when these rude workers are raised by cows and chickens. Unbelievable and disgusting! #Unprofessional

I have been referred to a certain doctor at this location by my family doctor after a few tests came back abnormal. I had one over-the-phone consultation and accidentally missed the appointment where I was supposed to see the doctor for a test. I never missed an appointment before and acknowledged this the next Monday by calling them back. I can NEVER get a hold of any receptionist and though I have left multiple voicemails since April, even their machine says they do not guarantee a call back. The doctor I was referred to was nice (from speaking with her over the phone twice) but this facility is just unprofessional, and whoever is supposed to call back to actually set up appointments with patients is practically non-existent.an appointment and went. UPDATE: Finally did get my appointment

Worst service I've ever received. I had explained I thought I had a kidney infection because I previously had one, and was having the same symptoms (UTIs, back pain, etc.) told the receptionist (who was very sweet by the way), and he collected a sample for the lab. They had called me around 10:45 to explain what they had thought was going on. The first thing the doctor asked was if I was Promiscuous, and I can understand where he's coming from with kidney and bladder issues, but I felt a bit offended by the way he stated it. I explained I think it is a kidney infection as I've had one before, he had asked me what medication I took for it before. I told him I was In Thailand the first time I had the infection, and didn't catch the name of the medication I had because of language barriers, it was also 2 years ago , ect. He replied to this with "Oh come on, you don't know what medication you took, how irresponsible." I replied with "There was a language barrier, my boyfriend is Thai and spoke with the person giving me the medication, that gained my trust with the medication I was taking and I had no further questions about it." He replied with"what do you do for a living? are you even an adult?" I was super offended by this as It kind of felt my competence was being questioned. I told him I could give him the name of my infection to see if that could help narrow the medication down, he snapped back with "No its fine". Then proceeded to ask me my pharmacy, Kingston is not my home city, so I said princess street, the doctor replied with "Are you kidding me, there is multiple shoppers your going to have to be precise." I can get where his frustration is coming from, but I definitely did not deserve to be spoken to like that, I thought this man was supposed to be in charge of finding out what medication I need, not me. If you are in need of a walk in clinic, I would recommend anywhere but here, (shout out to the super nice receptionist, the only positive part of this experience was him.)

This is a mostly good family practice/walk-in clinic. There have been situations where I've left voice messages that were not returned which I find unprofessional so the admin side can be improved. Nurses and doctors provide good service and the pharmacist is particularity client-oriented and helpful.