Medica One Hamilton

Great Team of doctors in this building. My family Dr. is within the team of Medica One Physicians. Also there is a walk in clinic located on the main floor where the team of Family Physicians rotate. I have had experienced with Dr. Chan, Dr. Patel and Dr. Asif and they are all super attentive! They all listen to you with their full attention and really take care of you. Without going into too much personal details.... all I can say is these physicians are awesome-they really care for their patients and give it their all. I feel super confident and appreciate everything they do.

There are some very frustrating things about this office that I just can’t get past. The triage nurses are often rude and ignorant. Their doctors have difficult hours of operation. If you have something you’d like to be seen for quickly, there is no way to make an appointment with thin a reasonable time because they often book for weeks in advance. They don’t answer phones during hours that are convenient for making appointments. Their telephone staff stop taking calls at noon on Fridays, and they close their phone lines during their lunch hour. They threaten to discontinue service to patience who chose to use walk-in clinics other than their own. This is all very inconvenient and difficult to work with, and a result of people being overworked, or in the business not having enough money to run itself with reasonable policies. This is a perfect example of health care in Canada: you get what you pay for. I intend to find a new doctor, because this is having a negative effect on my access to health care.

Dr Andrus has been my doctor since I was 6 years old, he is AMAZING and he is not the problem at all if this review were for him alone it would be 5 stars. The problem with this place is the staff, receptionists, and phone system. It's almost impossible to get through to anyone, you're put on hold for up to an hour (currently on hold as I type this), and the receptionists have no clue what they're doing. It's as if they've never figured out how a fax machine works (who uses fax machines in this day and age anyway?) as I have to call everytime I need a prescription filled to make sure it's been faxed and it never has which leads me to having to call them for up to 3 days after my appointment to get them to finally fax it over to my pharmacy. The nurse who weighs you, checks your temperature and blood pressure barely spoke a word of English and couldn't figure out how to use the scale and over weighed me by 50 pounds so I had to ask Dr Andrus if it was accurate because I was shocked as the day before I weighed far less at home. He ended up having to do her job and properly weighed me. The receptionists book you for 15 minutes even after asking for a longer appointment only to have waited an hour past your appointment time and when finally making it into an exam room being told to "prioritize my problems" because they only booked me for 15 minutes and only to "tell the doctor about my serious needs" because they're running behind (not my problem). Lastly, they're extremely rude. Again if I could rate Dr. Andrus alone I would give a full 5 stars, but I would honestly give the staff and receptionists zero stars if I could.

Dr Patel is amazing. I never have to wait more than 15 minutes to see him, and he is very caring and will order the necessary tests to find the cause of the problem without hesitation! I'm glad I was fortunate enough to be accepted as one of his patients. He will even send you directly downstairs to the x-ray clinic to get imaged if needed in order to obtain results immediately. It is by far the most convenient family doctors office that I know of. Family doctors, clinic (which is open on Sundays!), pharmacy, imaging diagnostics, etc. all under one roof! I have never had an issue with the reception workers. The office is always clean. I have no complaints about Medica One.

I love my doctor, Dr Patel. He's very kind and even when busy I don't feel rushed like I have with other doctors. I highly recommend him. I've had to be a little persistent at times to get medication I believe I need... Which tells me he isn't just pushing drugs to get people out the door. I swear some doctors are just in it for the money. Not Dr Patel as far as I can tell. He really seems to care. Now for the negatives. Some of the walk-in clinic receptionists can be so abrasive and ignorant. Not all. There's at least one that is kind and helpful. I was referred to the allergy specialist in the building and I give him 0 stars. Dr Jane. I've never met him, but he's missed 3 of my virtual appointments being over 2 hours late to call me and had me reschedule instead of just having our appointment. Scheduling with his office is next to impossible. It's just a constant game of phone tag. I literally gave up and demanded a new referral elsewhere. I would highly advise avoiding Dr Jane, however that's your call as I hear he's actually quite good as an allergist... If you don't mind the hassle it takes to get an appointment. It could also be just due to covid-19. He could be over booked because so many people having breathing issues or concerns due to covid... But I can't say for sure.

My kids and husband were turned away, after showing that they had negative covid tests. I specifically let my little ones go through the terrible experience of getting covid tests done, so that once they have received a negative test result I can take them to the doctor to be treated with the correct medication. Just to get told by the rude and unfriendly admin ladies that and I quote "we cannot risk our lives just so that you can see a doctor"!!!! Like why treat us like we running around with covid!!! Frontline workers, doctors, nurses etc are suppose to be heroes. But not here!!!!!!! I now have to listen to my poor children struggling because of your ignorance. Pathetic is an understatement!!! As my 5year old says, thanks...... thanks for NOTHING!!!!

They said they would call me back with an appointment date but no call for 2 weeks. I called back and they said they will call me back in few hours and still no call. I’m not sure what’s going on and disappointed that booking desk person cannot simply do her job.

I have to change family doc because my previous doc has move . now I go and see Doc .Tarek Moustafa , if anyone with family member that is his patient I would suggest you look for a new physician because this doctor has no humanity and no clue in how to deal with patient . He's more in a hurry to jump patient so he can be done with his day . I got more information with my health in a walk-in clinic then I have with him . WORST experiences I have , I shouldn't feel dreadful or uncomfortable to speak to my family doctor about my health concern , I am better off in a walk in clinc then having to go see him .