Mastermind Toys

Name: Mastermind Toys
Address: 405 King St N, Waterloo, ON N2J 2Z4, Canada, J, Canada

4.5/5 ★ based on 8 reviews

Contact Mastermind Toys

Address :	405 King St N, Waterloo, ON N2J 2Z4, Canada
Phone :	📞 +9778
Website :	https://www.mastermindtoys.com/
Categories :	Toy store ,
City :	J

405 King St N, Waterloo, ON N2J 2Z4, Canada

Best Toy store in Canada

E	Esther Hernández on Google ★ ★ ★ ★ ★ Great variety of toys for all ages. Also noticed there are things they sell here that you wouldn't find at other toy stores like Toy's R Us or even Walmart. Great toy store.
K	Karen Campos on Google ★ ★ ★ ★ ★ Our new go to place to buy gifts for the kids in our big family. Staff was amazing, very friendly and approachable. Such a great selection of fun and educational toys. Free gift wrapping too. We will be back.
J	Jimin Joy on Google ★ ★ ★ ★ ★ Good location with ample selection of toys for kids of all age groups. The service is all great with amazing gift wrapping!
y	yaramarie palacios on Google ★ ★ ★ ★ ★ It is really amazing to see so many options and colours of everything! The staff was also extremely nice while we went ro go check out and the place is kept clean which is always a bonus. The prices all jump alk over the place from 10 to over 200 dollars but just depends what you are looking for. If you are looking for something that is popular or unique this is the place to go!
A	Ashly Clement on Google ★ ★ ★ ★ ★ Great selection of toys! Some unique toys that are hard to find other places. Prices are a bit high but usually go there for items I can’t get other places.
M	Maggie Modesti on Google ★ ★ ★ ★ ★ DO NOT buy from here. They have a horrible return policy and terrible quality overpriced toys. I bought toys from here for Xmas for my kids and to return toys bc they were SO overpriced and defective (you can tell they’re extremely cheap toys- it was $60 for a tiny doll that doesnt sit on the seat of a cheapo horse that comes with it). Tried returning a $130 scooter that CANT TURN LEFT or RIGHT sharply (it can’t be turned on a sidewalk bend since it’s too sharp a turn). Anyways the guy refused to refund it and even had one of the adult workers there who surpassed the weight limit of the toy RIDE it and give it back to me …… they kept $130 but lost a customer with lots of kids who would’ve spent much more over the course of years at their store. They’re only shooting themselves in the foot with their bad policies and cheap overpriced toys.
K	Kelly Rabideau on Google ★ ★ ★ ★ ★ My daughter received a thoughtful gift from family purchased at mastermind toys. Unfortunately, she already had multiple versions of this toy and has no need for additional toys. Thankfully, a gift receipt was attached to the gift and we went to the Waterloo store to receive a full refund. The refund was intended to be invested on my daughters behalf towards her future education. Drew, the store manager indicated that a refund is not possible with a gift receipt. It is store policy that a refund must be applied to a store gift card. Unless we had the original receipt (this was a gift, so that wasn’t possible) and even then the refund would only be issued back to the original purchaser. This refund policy is highway robbery. It is not made clear to purchasers who request a gift receipt that purchases are unable to be refunded to intended gift receiver. It is completely unreasonable for a purchase not to be refunded in full whether a receipt is a gift receipt or not. A refund to a gift card is not a true refund and tows the line of theft from a child. Unacceptable mastermind toys. Do better! Addendum: Further to your canned reply below. I did in fact contact customer service while I was in the store with Drew. We contacted customer service together. And, they were of zero assistance. I even spoke with a supervisor by the name of Camille. This review stands with no resolution.
S	S.A. DONAHUE on Google ★ ★ ★ ★ ★ A super great selection in every price range. The toys in this store are valued for there play and learning value. I always felt good about buying my Grands toys from this store. The Waterkoo store will be closing soon, because the Kitchener store will be new and improved come April