Master Cleaning Now

Hired this cleaning company after looking them up on HomeStars and seeing positive reviews. I'm now certain that the reviews on this page were left by the business owner and are fake. Mariya Ivanova, the business owner, told me that it will take an estimated 10 hours split amongst 2 people to perform an after reno cleanup and a deep cleaning of my home (she was aware of the square footage and condition). However, 7.5 hours into it, they barely did anything. They claimed to have finished the second floor, but it was done poorly, they forgot to clean the counters, washrooms, closet, doors, etc.. I ended up asking the cleaners to leave, paid them in full (as they are just workers and weren't the ones that quoted me). The workers were extremely rude, one of them shouted at my wife when my wife politely pointed out the things that the cleaner overlooked. To my surprise the cleaning company didn't even use any cleaning solutions, just vinegar, claiming that it works better than any cleaner (while it doesn't actually, it has no affect on numerous serious germs such as staphylococcus , salmonella or any type of dangerous germ). I then contacted Mariya asking her to provide a partial refund $100 of the $225 paid, as I had to hire a company to redo the job from scratch. She agreed, said she will come by "tomorrow", she failed to show up several days in a row. Finally, she arrived today, and said "how about I give you just $50". I was shocked, I wasn't asking for a full refund, although no actual results were produced. She had the nerve to start trying to negotiate it down... I obviously just asked her to leave. I encourage you to stay away from this shady, petty individual. The service it self is terrible, zero attention to detail, rude, slow and sloppy.

the most awful cleaning service me and my wife have ever seen. The cleaning cloths were dirty, they didn't provide with enough cleaning products and what they did is that they were asking me if I have them! Common guys, I'm paying you to provide me with everything that I need. So I provided them with the cleaning products and the cleaning cloths(because I didn't want them to use that dirty and bad smelling cloths which they had). After finishing their job, there was no feeling that we had the cleaning service; washrooms with spots left and all the rooms were dusty; even though I provided them with lots of time because I needed to see a good result. Will never use this "cleaning" service anymore!

A really great service. I highly recommend to everyone. I've been their client for over a year, will never go to another company to do my cleaning. They always do a fantastic job, always prompt, efficient and the ladies work very hard. 5 stars !

We wanted to share our great experience in using this company ! The team of 3 ladies did excellent job before we moved into our new home. Our home sparkled . They cleaned all windows, kitchen, all washrooms were disinfected ! We are extremely happy ! Strongly recommend to use Master Cleaning Now when you are moving ! Natali O, Thornhill

Master Cleaning Now have been a pleasure to work with from the start, being flexible around our timings and cleaning to a very high standard. We are really happy with them so far and I’m always excited to come home after they visit!

This is my favourite cleaning company, they are Eco conscious and friendly. They use wonderful natural products for cleaning which are non toxic , smell great and do a great job. The owner is really friendly and knowledgeable and helped me organize and clean my space. I highly recommend them for your cleaning and organizational needs.

This cleaning company is amazing! We recently hired them to clean our office building on a weekly basis and have been so impressed with their service. They always do am amazing job cleaning and are available to answer calls or questions at anytime. They also take our security very serious, which we greatly appreciate. They always set our alarm and text us upon arrival and departure. We could not be more thankful to have found such an amazing cleaning company!! I would recommend this company looking for any professional cleaning service at a very reasonable price.

I had to move to downtown Toronto for my job. The previous tenant left without cleaning so the apartment was an entire mess. My landlady asked me to have it cleaned and will just reimburse me for it. Tried to look cleaning companies with good reviews but with better rates and found Master Cleaning Now. At first, I was hesitant to book with them since their old reviews from 2-3 years ago were aweful but considering that they've been in the business for a long time and has pretty good reviews recently, I gave them a call. I talked to the lovely owner, Mariya. She was very accommodating and helped me decide which type of cleaning I need. Her team did an excellent job and I was so happy with their services. The cleaners couldn't speak English but they could clean pretty well. I don't think that language is an issue, after all, I was looking for cleaners, not language teachers. They paid attention to details and left the apartment spotless. I also liked the fact that their customer service agent called to check on me a day after. Service at its finest! I could say that I was extremely satisfied and would surely book them again.