Makita Canada Inc.

Name: Makita Canada Inc.
Address: 1950 Forbes St, Whitby, ON L1N 7B7, Canada, N, Canada

2.6/5 ★ based on 8 reviews

Contact Makita Canada Inc.

Address :	1950 Forbes St, Whitby, ON L1N 7B7, Canada
Phone :	📞 +97
Website :	https://www.makita.ca/
Categories :	Manufacturer ,
City :	N

1950 Forbes St, Whitby, ON L1N 7B7, Canada

Best Manufacturer in Canada

H	Hart Wheeler on Google ★ ★ ★ ★ ★ Reasonable repair rates but high prices on equipment.
R	Ron Chidwick on Google ★ ★ ★ ★ ★ Makita Canada gives Canadians a free charger with their 36 volt system Makita USA gives their customers 2 free 5 amp batteries Go figure
T	Tala Vera on Google ★ ★ ★ ★ ★ Went there personally to get 2 of my 20v charger. I couldn’t get it repaired or get answers about what to do with it. Just felt undervalued and a total waste of time. Staff was not the friendliest either.
D	David Lin on Google ★ ★ ★ ★ ★ Just went in to get my chuck for my brushless drill fixed because it wouldn't stay locked when I spin it without a bit. I let them compare it to a new model and it's damaged but they wouldn't fix it. Don't bother to come here unless your tool is smoking or something. Service sucked. Waste of time.
K	K P on Google ★ ★ ★ ★ ★ During Covid, we expected better service from Makita! After being a Makita customer for 38 years (26 yrs at Whitby location) .. We were very disappointed today when our employee was given flack over not wearing a mask, even though he stated he had an exemption and followed the 6' social distancing rules (not to mention, the service manager at the Whitby location was wearing a mask and had access to a barrier as well). He was unaware of the Durham Health Department recommendations regarding exemptions and argued instead of making proper inquiries. We called Makita Canada to report this incident and spoke to Laurie, who was very professional and understanding. She referred us to their regional service manager who left us feeling very dissatisfied and battered. He denied any exemption was mentioned (took their employee's word before even hearing ours, so basically calling us liars). We referred them to view their surveillance video and although we were told it had no sound, we believe one could make out "exemption" without having to be a lip reader. After all these years, we may just give our business to another.
0	000178 BAB on Google ★ ★ ★ ★ ★ As someone who wanted to work here and made it to the interview stage, I found the place to be horrible. Interview questions were invasive (like some of the questions asked are illegal to ask) and not related to the job posting. The job has ridge hours, with no opportunity for flexibility, and if you didn't get the work done on time then something is wrong. No creative control (you are just told what to do with no explanation of the bigger picture) with the office being professional and quiet (most likely meaning there is no collaboration or communication between people, this could just be during the time I was there). The company also expects you to work there for at least 5+ years. If this is how they treat their potential employees I can't imagine how they treat their customers.
J	John Cockburn on Google ★ ★ ★ ★ ★ Service was just awful. I called several times, left a few voicemails. No one got back to me. Over a few weeks time - very determined to shop locally, I got a very unpleasant employee on the phone who was able to tell me they do indeed carry the part I needed but would be unable to sell me it. They recommended I shop elsewhere. I will be.
m	michael b on Google ★ ★ ★ ★ ★ Somewhat clueless. Best way to describe the service desk. Not sure why it's so difficult to understand an issue such as no retailer having an accessory in stock in the quantities I want at a fair price. While the Whitby location may not be a retailer and they certainly don't want to undercut their network of retailers the reality is that for some reason the retailers cannot get the product and those that do say they can get it are charging MAP pricing, such as HD. Basically gouging and taking advantage of the new wave of "inflation" issues or "staffing" issues. Having explained that certain retailers, while supposedly catering to pros, are waiting on orders that are being tied up by distribution issues out of the Whitby warehouse you'd think Makita would be a bit more accommodating. Stuff that is supposed to take 5-7 days to get is now 5-8 weeks. So when a customer will offer to travel way out of his way to pick up the items, which were in abundance, you'd think the warehouse would be cheaper than the retailers. Nope. Cheaper than MAP! Big Deal. Considering you'd need to drive to Whitby and back why would anyone pay more than a retailer which may be local and minutes away. This goes to problem solving skills really. Basically offer a customer a solution which does not solve the problem and makes it inconvenient on top of that. I basically had to order from a store that offered free delivery but now have to wait weeks to get the items. Just a pain. I certainly hope I don't need to get service at Whitby cause I am thinking that will be a nightmare. The customer service phone people seem fine but service desk is abysmal .