Mac's Realty, Property Management - Lloydminster

If I could give less than 1 star, I would. This has been the absolute WORST experience I've ever had with any type of real estate agency. I can understand why they've only got 1 review on Google for 1 star and absolutely zero testimonials on their website. What a joke. First contacted them almost 2 months ago to see about viewing a property, then had to fill out a full rental application including a credit check only to receive an email basically saying that they won't even show me a property. (Keep in mind, I'm currently living and working in Edmonton, making sporadic work trips to Lloydminster, moving there full time January 1) I can understand, I was inquiring at the beginning of October for a property that I would not be able to move into until January 1. That's a big gap and someone else very well could have wanted that same property who could have moved in earlier. So I let it go. Now we're into the 2nd half of November. I called them over a week ago to see if they'd be more willing to show me the property now that we're closer to the end of the year. The lady I spoke with told me that they had just closed for the day and that they would pull my application the following Monday and give me a call back. I receive no call. Called them back this morning. First I was told that it wasn't their responsibility to find me a property, even though all that I had told her was my name and that I was expecting a call back last week. I explained again that I called over a week ago and I was expecting a call back last week. Her response to me was "Well there is probably a reason why we haven't called you." I explained which property I had been inquiring about and she then said "Oh yeah, that's been rented". That's it. No mention of any other properties that they have available, no other explanation as to why I did not receive a call back, no nothing. I'm not upset that the property was rented to somebody else. I'm irate at the level of "customer service" these people have. The tones of absolute indifference, disgust at having to actually talk to someone. I decided then to have a look for any reviews (should have done this back in October). Found only 1 on Google Reviews which sounds pretty similar to this one. I then checked their website for a Testimonials/Review page. Found this: "Testimonials When choosing a real estate professional, get to know their history! Below, you'll find information that will help you get to know me better from awards and credentials We've achieved, to references from past clients. We consider the satisfaction of our clients to be our greatest achievement, and take pride in our high volume of repeat business and referrals. Call us today we'd love to add you to this growing list!" The funny thing about this is that aside from the above claim about repeat business and referrals, the page is blank. Absolutely no testimonials, no awards. No wonder the only other review that I can find is a negative one. The property is still listed for rent, the ad on Kijiji was just updated last week. Safe to say I will not be dealing with Mac's Realty. Save yourself some time and skip this one if you're looking for a place in Lloydminster.

Liz is fantastic ! Last summer I was looking to purchase my first house and was nervous about everything that it entailed, but Liz made the process fun and enjoyable! She knew exactly what to look for and helped me find the perfect house ! Liz is honest, trustworthy and so easy to talk to- I highly recommend Mac's realty!

Rented a property through Mac's realty. It flooded with sewer water twice in less than 2 months. Throughout the restoration period, I ended up having an expensive pair of earrings stolen, it took two months for them to put the place back together, it was never cleaned after either of the back ups (other than a mop and bucket was used to rinse the new kitchen lino, so I ended up giving notice and moving out. She kept my full damage deposit and sent me pics of absolute non-sense as to her reasons why. Also, my daughter is renting a property through her company. She has been incredibly rude and unprofessional in her dealings with my daughter and her husband. My son-in-law has been doing work for the actual owner of the property in the basement suite and was told by her not to be talking to the owner at all. Then when Liz was told that there may be a gas leak on the property, she told them that they needed to start looking after those things themselves and considering that the utilities are included in the rent, they were not sure which company they were to be contacting. She also told them that they have to be keeping their dog kenneled at all times and to clean up all the mess out in the yard. (Said stuff belongs to the owner and it is from the construction going on in the basement suite and in no way the responsibility of the renters). Liz and her support staff are very rude and unprofessional and I would not recommend anyone use her for managing their property let alone anyone renting from her. In response to your to your reply. I most certainly did not ever accuse anyone of stealing my earrings. I advised you that they went missing during a period of two days when people had been in and out of the property. As for my cat, we talked about her when I moved in and told you that she was living elsewhere when I moved in but that eventually I would have her. And you and I were friends on facebook as we have known each other for 20 plus years so you knew that Patches was living with me as I have posted many pictures of her there but she wasn't a problem until I gave notice to move out of the property. The property was exactly in the same state as it was when I moved out as it was when I moved in. The only thing that was not done was the carpet in the bedroom was not professionally cleaned as that would be the landlord's responsibility given that sewer had backed up twice in the place and would have been tracked throughout the suite. As far as my daughter renting from you, it is in the complete disrespectful way in which you treat them and talk to them. The basement suite is not rentable as it has been under construction since the previous tenant moved out and then has flooded a couple of times since then. It has not one thing to do with you who is renting upstairs. The owner of the home will attest to that as well. Again just showing your unprofessionalism and resorting to making false statements.

Lived in a property managed by Mac's for four months. Liz and Laurie were on the ball when it came to meeting my needs. Any issues I encountered were investigated or resolved swiftly with ease. Perfect set-up for a practicum student. Thank you kindly.

I used Macs Realty for several years to manage my property. Liz and Laurie are amazing. They always made sure i had suitable tenant and always kept in touch with me. My rent was always deposited into my account on the said date and I had no worries. If your looking for a Reliable Property Management company, reach out to Laurie and Liz at Macs Realty and they will take great care of you!!

Zero star. We rented a house from them. Before even our contract ends, the agent started sending us notifications and never let us feel we are living in our home. She was pushy and tried to force us to buy the house. When we disagreed, she said I want to sell the house. She lied and disturbed us every week. Considering COVID and having a newborn she forced us to leave but she rented the house with a higher rent. She lied to us and did not want to sell the house. This is illegal in some provinces to do.Also, she wanted to fix issues including fridge and toilet and it took her 5 months to send a handy man. Poor service and rude.

I wish I could rate this business as zero. She took advantage of our family during Winter that one of her properties was empty and rented that place to us and promised us she has no intention to sell the house in a couple of years. We trusted her and after only 4 month she started bothering us by changing her mind and decided to sell the house. We asked why??? She said THINGS CHANGE!!! She lied to us and we had to move again in COVID situation and many more challenges. So rude and unprofessional. Turned out she wanted to rent the house more as market was better in Summer. The day we moved out, she listed the house for rent $300 more. Again she lied about selling the house. Also, do not sign contract with them as there are self-made and unreasonable rules and clauses in their contract too.

There are so many bad things I could say about Liz and Laurie. Right from day one they were horrible at there jobs and showed no care towards my property. I'm so happy to be no longer working with them. It truly is unbelievable how lazy they are. Please do yourself a favor and go with anybody else to manage your property