London Drugs

Good store, their products can be a bit pricey, but they have a good selection of products, and have good enough customer service. Pretty convenient location as well.

Came in here near the end of day looking to get a cell phone and plan for my senior mother.. I felt bad for the poor guy who was helping me, as he had 5 minutes left on his shift, and ended up staying an extra 20 minutes to make sure I was set up and good to go. If it was me in his shoes, I would have been upset, but he was more than happy to see it through, even though I told him I would have been happy to get a different person to finish the sale. I have shopped at this location for over 16 years, and they've always been a great part of the community. I remember buying my first cell phone here when I was a teenager, and here I am years later. Two big thumbs up to this location, and the great staff that work here.

Walked into their computer/electronics section. Wandered around, obviously looking at the phones..very interested in purchasing a phone..no one offered to help so I left. Bought a phone from Staples instead. Two stars go to the pharmacy department-great selection ☺️

Could be more friendly and helpful...like most of places these days. I've walked around the electronics section numerous times - never has anyone been there to answer questions, provide service or do their job. Store is a bit disorganized, random and lackluster in general.

The Pharmacists are friendly and helpful but the Pharmacy itself is criminally understaffed and their computer system is severely lacking. For the third time now I've had to harass them to finish filling my father's post-op open heart surgery medication. First was the day of discharge. They had to rummage through stacks of paper to find the prescriptions faxed from KGH and said it would be ready that day. I'm sure they were only finished because I showed up at 15 minutes to closing and watched. They also left off the prescription on the last page and didn't really know how to handle it when I went back. Second was when I phoned on a Saturday to get refills in blister packs. I was told they would be ready on Tuesday at 2pm. Again I go in at 15 minutes to closing and they had no intention to finish them that day. The final time was when I was instructed by the Cardiologist to take an updated prescription in on Monday and also get refills for Wednesday. I asked for bottles this time as blister packs take too long. I was assured the blister packs would be done in time. No word Tuesday. Wednesday morning I go in, the woman at the counter has to go searching for them and they're not done. I'm told someone will finish it now and to come back in 30 minutes. When I see they're not in blister packs anyways I give a chuckle and the Pharmacist tells me it got really busy and she forgot. This is not acceptable. It's easy to see these people are being run off their feet and need some assistance but at the same time there should be no way for someone to forget to fill a prescription with todays technology. But hey, at least someone's making more money! Response to the owner: That's excellent news, I look forward to meeting the extra pharmacists and assistants you have brought onboard! As well as seeing the tech update!

While I cannot speak to anyone else's experience at this store, but I will say that it has always been my pleasure to deal with the staff in the Penticton location, several times a week since they have opened. The pharmacy has accommodated every single request and inquiry I have ever made efficiently, on time and professionally. As for the electronics department, the staff have always answered my questions thoroughly and have gone above and beyond for me numerous times. Brian and the staff in the repair department are extremely capable and just yesterday finished repairing my computer. I personally will not take my electronics anywhere else, and I have bought all my tv's and various DVD and CD players there, over many yea.rs. I cannot say enough about the staff in every department. Top drawer across the board. Well done!

I got my free tetanus booster. The pharmacist was very quick with the paperwork and processing. She was thorough when providing me information about the vaccine. I liked the London Drug bandage. Overall it was a satisfactory experience. Would come here to get all my vaccines including the rabies shot.

Very helpful staff. I like to buy electronics here as they have a nice selection. Some decent sales too.