London Drugs

My preferred London Drugs location in Nanaimo. Good service and nice staff willing to take time. Sadly I bought some magnesium powder that had been tampered with & was told it’s extremely common in this downtown location. But they gave me a refund with apologies. I also used to take my MacBook here for service but not sure if this is still an authorized Apple repair. Maybe someone else can answer that.

This woman followed me down every aisle I went into. I'm not sure what it is about me that causes this to happen every time I shop, but I think it might have something to do with being aboriginal. Now I'm upset and anxiety ridden before work. Do better

I have a prescription that has to be filled twice a month , if I don't have it I don't sleep , its now day 2 without being able to fill this prescription and I went down to London drugs expecting no problem they would for sure have it done and waiting ,how long does it take to count out 56 pills ? .......nope sorry we are just putting it together now but they have had the prescription for literally 2 weeks , so another wasted trip to drive all the way to London drugs yet again heading home without the prescription again , oh and did I mention its usually a half hour waiting in a line up each time ?? I had my 4yr old daughter with me so I had to go I couldn't wait another 20 mins for them get it done , which for me equals another sleepless night , this by the way is an example of several times driving ,waiting, and then going home with nothing , the people are very nice though , especially Darren in the pharmacy (nice young feller)but the process of getting a fax from a doctor and filing it seems to be big challenge at the downtown London drugs , has caused some not very nice nights, and worse days, the upside is it makes a person look for holistic alternatives which im sure are much better for a body .

The girl at the pharmacy was really rude to me. I do not want to give any stars due to my bad experience but google didn’t allow me to post my comment without selecting at least one star. I came back without getting any medication. I even had a doctor's prescription.

I always receive good service in this store no matter the department. I would give them 5 stars except for one issue. When you enter the store from the parking lot its like running the gauntlet through skids and general Ne'er-do-wells on an american gameshow which is not only time consuming but frustrating as well. This of course is not LD's fault.

Had some film developed, payed for digital and physical copies. Received email that order was ready but never received digital copies. No staff at PhotoLab when I picked up prints so other department staff said to leave note with contact info for PhotoLab to contact me later. Over a month later and never heard from them. Came to store again to explain issue and the woman was incredibly short and rude, continuously talked over me when I was trying to politely explain what happened. She said there was never a note left or else she would have saw it. She said I should have come in immediately after and at a better time for them. She says they sent my photos to the wrong email (typo). She attempts to resend the photos to my email and AGAIN sends it to the wrong email (different typo). Then proceeds to be annoyed at me for their spelling errors, even though my correct email is on the order receipt. This is concerning as TWO random emails received my personal photos without my permission. A simple error and easy solution was resolved with poor customer service. The woman in the photolab needs an attitude check. I understand mistakes happen but it’s how the person corrects the mistake that truly matters.

Waited 15 minutes in line at the electronics department for help with Keyboard duster just to be told to wait even longer to speak to someone else in the same department by some lazy employee who couldn’t just got get it himself. Save yourself the 30 minutes and just drive to best buy. Or better yet buy from Amazon. Retailers have forgotten the definition of customer service. Soon enough they will be without jobs because of it.

Went to purchase a tablet. Confirmed online that they had some in stock, arrived at the store and the poor clerk had literally no idea what he was doing. He was the electronics "specialist" but didn't know anything about the tablets, couldn't understand which one I wanted even though I walked up to the display and said that one, and then rather than go check he just said we probably don't have it in stock. After 30 minutes of him trying to sell me random stuff, no, I'm not kidding, he finally goes to the back where he asks another clerk if they have any of the tablet I wanted, to which the clerk replies, "I don't know, you should know better than I do, it's your section" he then directs him where to look in the back. After three attemps of bringing the wrong product out and me having to tell him it's the wrong one, the guy finally comes back with a beat up box covered in markings and then spends 50 minutes attempting to ring me up. It was brutal. It was like it was his first day, and they left him all alone to figure it out. Finally after almost 3 full hours spent in the store for a transaction that should have taken less than 20 minutes, I walked out with the tablet. This was within walking distance, had my car not been in the shop I would have left and gone to best buy, where my partner purchased the same tablet in less than 15 minutes a week prior. Can't recommend going to the electronics section unless you have several years spare time and an endless amount of patience. Bright side is he undercharged me by a decent amount, and since I had already corrected him on the price (he originally only was going to charge me $36.95 somehow) I was fed up and just let him fumble his way to then finish line.