LMC Healthcare Ottawa

Name: LMC Healthcare Ottawa
Address: 4100 Strandherd Dr Suite 208, Nepean, ON K2J 0V2, Canada, J, Canada

2.4/5 ★ based on 8 reviews

Contact LMC Healthcare Ottawa

Address :	4100 Strandherd Dr Suite 208, Nepean, ON K2J 0V2, Canada
Phone :	📞 +97
Website :	http://www.lmc.ca/locations/lmc-ottawa/
Categories :	Diabetes center ,
City :	J

4100 Strandherd Dr Suite 208, Nepean, ON K2J 0V2, Canada

Best Diabetes center in Canada

L	Linda Fragnito on Google ★ ★ ★ ★ ★ Unpleasant customer service. Given proper referral from my Diabetes Doctor and customer service was not willing to hear me out. My Diabetes Doctor had provided all proper documentation. Was supposed to be see for more then Diabetes Type 1. Was also given the run around in rescheduling multiple times my appointment to see the specialist. Customer Service failed to recognized the entire referral and not the short form summary.
S	Sara Bethune on Google ★ ★ ★ ★ ★ Horrible customer service. You cannot call and speak to someone without waiting a minimum of 20 minutes, and when you finally get through you have the pleasure of speaking with someone who treats you as though you are inconveniencing them by calling. Due to construction and heavy traffic on Stranheard we arrived 1 minute late for the appointment and were refused service and told that if we were going to be late we should have called, which is nonsense since you cannot call in without being on an extended hold. In order to notify them that we would be late, we would have to be psychic as the drive is shorter than the time we spent on hold. SHAMEFUL UPDATE They booked an appointment on the Monday of the long weekend. ?The appointment did not show up in the booking app until late Friday. Sine they do not pick up, there was no way to confirm, which left is waiting for a virtual call that never occured. Mistakes happen, however to date there has been no follow up and the appointment has not been rescheduled. It is really unfortunate that the admin staff is so rude and the booking system so glitchy as the doctor is wonderful. As Ontarians, I guess this is the price we payfor free healthcare.
L	Leah Murphy on Google ★ ★ ★ ★ ★ I called the receptionists to change my appointment day. She told me she had cancelled the old one and had confirmed a new one for the upcoming week. I never received a phone call. I phoned back today and they said the new appointment wasn't even in the system.. I now have to wait over a month for an appointment that was time sensitive and had to be dealt with this week! I am furious. If you can decide where your referral is DO NOT PICK THIS PLACE. The staff is incompetent and cannot do their jobs.
R	Retro Run on Google ★ ★ ★ ★ ★ If I could give a negative rating I would. They cancel your appointments which you've waited 3+ months without your consent and then book appointments for random days without consulting you. They are not apologetic or emphatic when they make a mistake and you have to suffer for their incompetency. Trying to contact them is almost impossible with their no reply emails and 30+ phone wait times. Overall don't go here unless you want poor quality care, long wait times and inconsiderate staff!
J	Jake Bedard on Google ★ ★ ★ ★ ★ Very disappointed with this company. I was referred to LMC Ottawa for HRT treatment, and every visit has presented problems. For the first visit, I was left to wait around 3.5 hours before being seen for a CONSULTATION. I wasn’t given any medication or treatment, I waited 3.5 hours for a 5 minute visit. I had to reschedule my second appointment due to urgent conflicts, and was left on hold for 30 minutes before I was hung up on. As such, I rescheduled online, and thought everything was fine. Despite this, I received a letter in the mail informing me that I missed my appointment, and that they were generously waiving the $50 no-show fee even though I cancelled the appointment. The third time I was there, I couldn’t get in touch with them to let them know there had been a misunderstanding with the pharmacy, and I wouldn’t have my shot ready in time for the appointment. I called and left a message so they could call back, but they never did. Last week, I called to ask if I needed to bring in a blocker shot or if I would move on to testosterone immediately. They said they would call me back within two days. It has been just shy of a week since then, and nothing from their end. If you value communication, do NOT go here. There is zero communication, and though the reception staff is very nice and understanding, they are unable to compensate for this.
d	donna starkey on Google ★ ★ ★ ★ ★ wait on hold until the phone disconnects itself, then call back and "your position in queue is 22"- try the pharmacy and only get voicemail option.
P	Panther Fourone on Google ★ ★ ★ ★ ★ I deleted my earlier review. There were some difficulties with a couple of missed appointments due to unrelated health issues. We finally saw the diabetes doctor, and she was very friendly and helpful and accommodating. I think they are doing their best during some difficult times.
N	Nev J. on Google ★ ★ ★ ★ ★ Had a referral from my doctor Nov.17, 2021 and I heard nothing for almost a month............then after calling they at LMC said Dr. Tailor's office had received the referral and they were not sure why it was sitting there that long? Then suddenly I get an appointment 9 months away in September?? I have seen this Doctor at her old office downtown before a few times in the past and a referral only took a matter of a couple of weeks for an appointment. I have active nodules on my thyroid and my neck was aching in the area back in October and still is. I am letting my family doctor and my diabetes doctor both know of this farce called LMC.