Lily Pad Lingerie

4.3/5 β˜… based on 8 reviews

Contact Lily Pad Lingerie

Address :

5325 Cordova Bay Rd #113, Victoria, BC V8Y 2L3, Canada

Phone : πŸ“ž +98
Website : https://lilypadlingerie.com/
Categories :
City : Y

5325 Cordova Bay Rd #113, Victoria, BC V8Y 2L3, Canada
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Christine Ek on Google

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I purchased a ph item and was not informed of the return policy. In looking at my receipt I took it to mean no return on lingerie items only, me which is common sense. They were annoyed I wanted to return an unopened item and refused. Poor customer service. To be annoyed at a return and to be abrupt about the policy. Will not go back nor recommend.
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Julia R. on Google

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I mostly shop online, and their products, service and prices are excellent.
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Emily Baran on Google

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I am so happy I found this place! I’ve put off going bra shopping for a while because it can just be frustrating and stressful. These gals made it a great experience from start to finish. I can’t wait to go back!
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Darby Marshall on Google

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Exceptional service. The associates clearly understand that buying lingerie can be sensitive for some people, and meet their customers with compassion. Beautiful high-end products. Will never buy bras anywhere else.
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CL on Google

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Wonderful store full of lovely, high quality products. The staff are amazing: so pleasant to deal with. Shopping there is such an enjoyable experience!
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Sonja Llyn on Google

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I was blown away by the over the top customer service at this shop today. Not only was the sales associate AND owner a pleasure to deal with, the shop is full of lovely items from lingerie to pj's to jewelry. But the cherry on top was how accommodating the owner was....I can't say enough. Definitely check this shop out, support an amazing local business!
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Shantal H on Google

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*This review is for service only not the products* I ordered a bra online from Lily Pad, a store I had frequented several times in the past, and made purchases. The store notified me that my item was ready for pickup and I was to show the email then. Upon entering the store, an employee whom I hadn’t seen before greeted me with an abrupt β€œhi, can I help you?”. I let her know I came for a pickup, and showed her the email. She shrugged when I tried to show her the verification email and stated she didn’t want to see it. After retrieving my item, she brought it to the counter and read out the size. I wanted to confirm it was the correct brand but she shrugged and said β€œI don’t know” and returned to her previous task. When you are in your 60’s, you know good customer service, and this was certainly not it. Receiving abrupt service after having spent over $150 on an item definitely does not encourage me to return.
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Barbara Hay on Google

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Not having bought a brassier for 35 years and have now a "granny's body" I knew I needed help. When I explained this to the gals in the shop, they were most accommodating. I got to try on many styles and designs. I was given wonderful attention and advice making my choice easy and most comfortable. I even got to wear it out of the shop and ordered a second in another colour. I'm so glad this sort of service is available to we gals who still want form and support for "our girls"!!☺️?

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