Lifelabs Head Office
1.9/5
★
based on 8 reviews
Contact Lifelabs Head Office
| Address : | 100 International Blvd, Etobicoke, ON M9W 6J6, Canada |
| Phone : | 📞 +7 |
| Website : | http://lifelabs.com/ |
| Categories : | |
| City : | W |
|
J
|
JASPREET SINGH on Google
★ ★ ★ ★ ★ I am following up from last one week via phone and personnel visit to get my blood report but the staff is least bothered and careless.No one pickingup the call and reply over email so frustating for patients to wait . On the other hand in Canada customer service always stand first and it shows companies like life lab does nt care abt human life and time .
Shame to all of the Life lab management .
|
|
P
|
Peter McGough on Google
★ ★ ★ ★ ★ I went online to obtain Life Labs Fly Clear PCR COVID test needed to fly to the US. The Life Labs site is in conjunction with Shoppers and the first step tells you if you have time to get a test before the scheduled departure. Confirming the time required would allow the test at Shoppers at this location, they make you pay over $200 up front and then send you a confirmation that this Shoppers location will call to make the appointment.
After several hours with no call, I called the pharmacist at this location and was told this service is closed until Monday morning and the flight leaves at noon. Even though Life Labs tells you this is the place to go within the time limits required for a test result. I explained the problem and she was not help at all and just indifferent. After hours on the phone to find another location, they said to try driving to Mississauga or Toronto.
Very disappointing when you follow every instruction to the letter and now cannot travel due to time constraints - they said I can get a refund in 4 to 6 weeks. Tried their 800 number for both companies and after being on hold for each company for over 90 minutes was told - sorry - nothing they could do except apply for a refund.
I could go on but is the point. Shoppers was bad – Life Labs was worse as it is their fault. Not a fan of Shoppers or Life Labs. They should not advertise what they obviously cannot deliver.
|
|
J
|
Justin Mistry on Google
★ ★ ★ ★ ★ The call center is really horrible. It's midnight and on hold for 16 minutes with a "24hr call center" to book an appointment for a test that I cannot book online through their website. I've been calling at different times throughout the week. From 6am to 1am, it doesn't matter, I am on hold for 10 or more minutes before I give up. That's just ridiculous. To top it off, I walked to my local life labs and they wouldn't let me book an appointment with them while I was standing right in front of them. I told them the appointment can only be booked over the phone and the issues I've been having with that and they still would not pull up the calendar and slot me in. For a business model that runs on fulfilling appointmens they sure make it hard to book.
|
|
M
|
Ming Chong on Google
★ ★ ★ ★ ★ Don’t choose Lifelabs BC, they are most irresponsible, I almost cannot get on the international flight, because I did not have the print of Lifelabs’ accreditation and licensing as a supporting document for the pre-travel covid-19 testing result. I purchased for the testing on 2nd October, by that time Lifelabs had never mentioned such an important issue and advised the customers to prepare it for the check-in at the airport so that Air Canada refused to give me the boarding pass. I kept on trying to call the hotline of Lifelabs and expected to get help from them at the YVR airport, but Lifelabs put all my calls on hold, again and again, nobody answered my question. Some other people who used Lifelabs taking the pre-travel testing also encountered the same situation, we are all very panicked in the departure terminal because of this problem, finally, it was Air Canada that helped us to figure out how to solve the problem
|
|
G
|
Geraldine Brine on Google
★ ★ ★ ★ ★ The whole website needs to be upgraded .In kitchenerWterloo says open until 5 but came at 4 to find 5 other people wanting tests as the sign now
S says 3 on door Ggreennbrook is closed and has been closed for quite awhile .If they are still there ,how about some signage
To be fair this is the university location. After 3 times visits I will try alternates. Nothing but bad about this site.nNeed customer relations training
says 3
|
|
x
|
xungchai wang on Google
★ ★ ★ ★ ★ I requested a refund for the PCR test that was never scheduled since my flight got cancelled. It had been eight working weeks since the request and the refund had not been processed. I called in a few times and the customer service reps said they had written to escalate the issue but no one from the payment department was available to update the refund status to me or their own customer service staffs. It had been another two weeks since the customer service reps put an urgent on the email to their payment department, I still had not heard back from them. As a health professional myself working in patient care for so long, this service by life lab is just unacceptable. A complaint to ministry of consumer service would be warranted if they rather keeping customer’s money in their own pocket when the service was not even provided and a refund had been promised multiple times without actual implementation
|
|
S
|
Susana Cabral on Google
★ ★ ★ ★ ★ I have been waiting 2 months for my results. Terrible service. Please send my results to my Doctor. I paid for those exams because I don't have OHIP and also I don't have online access because I don't have OHIP. I don't get it why not everyone has the right to have access to their results online. 2 months waiting for the results .... I hope this is not some kind of discrimination because I am foreign.
|
|
T
|
Thomason Delta on Google
★ ★ ★ ★ ★ A typical day at work is a trial and error method. We were learning as we go because their COVID-19 LifeLabs site at Unit #20 - 1911 Dundas St. E, Mississauga has not given proper training to new employees and has no Standards of Procedures (SOPs) given. Everybody is only learning from each other and also from employees who worked longer there. Working at the Specimen Management department is very confusing due to afternoon supervisors and managers changing the way of working in different areas such as unpacking, sorting, labelling, requisition reconciliation and data entry. I learned that the management is unorganized, terrible, rude and disrespectful towards employees including the managers and supervisors in the afternoon shift. One of the supervisors, he does not know any knowledge when asked. While the other supervisor, she thinks she is a police officer on the floor. She slaps your arm when you made a mistake doing your data entry and sorting, quoting “she is challenging us to be better”. HR and Accounting departments screwed up people’s work pay for almost a month only to be paid in 5 weeks time. There is no such thing as respect, fairness and diversity in this particular site. Managers and supervisors in the afternoon shift has no communication and transparency. No opportunities for advancement. The management has no trust and integrity in its employees. The only enjoyable part of the job is the teamwork between employees alike.
|
Write some of your reviews for the company Lifelabs Head Office
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Laboratory,
Nearby places Lifelabs Head Office
