Lenovo (Canada) Inc

Name: Lenovo (Canada) Inc
Address: 55 Idema Rd, Markham, ON L3R 1B1, Canada, R, Canada

1.5/5 ★ based on 8 reviews

Contact Lenovo (Canada) Inc

Address :	55 Idema Rd, Markham, ON L3R 1B1, Canada
Phone :	📞 +8
Website :	http://www.lenovo.com/ca/en/
Categories :	Corporate office ,
City :	R

55 Idema Rd, Markham, ON L3R 1B1, Canada

Best Corporate office in Canada

T	Tal Adler on Google ★ ★ ★ ★ ★ The only reason I go with Lenovo is because their warranty. It was a fail safe for work. Not it's just a plain fail. It's every excuse to not fix certain stuff and now they claim due to shutdowns, their supply chains are screwed and they aren't responsible for their 48 hour turnaround. So we're at 1 month plus wait time to fix a WORK laptop. Useless. Have to go buy another. Not that my small business is worth anything to them, but all our staff will now move away from lenovo as upgrades are due. Was a shame, Not even a response from these folks. Just a tech emailing me saying "on behalf of lenovo we're sorry". no one cares about sorry.... we care about paying for warranty so ensure we dont go without a computer! smarten up
C	Catalin Dragomir on Google ★ ★ ★ ★ ★ Bad Service from Lenovo? I've created an order number for a laptop repair. Lenovo sent a box for shipment. The Box was delivered to a different address (FedEx mistake). I managed to get the box for shipping the laptop from a neighbor two weeks later, however, the box was opened and there was no shipping label in the box. I called customer service and after a long wait on the phone I spoke with an unprofessional employee. She had no clue what she was talking about and she was not helpful at all, beside her arrogant attitude. I asked to talk to a different representative and she ended the call. Due to long waiting time on the phone I couldn't talk whit any Lenovo representative yet. I'm very disappointed and I will never get any products from Lenovo... EVER! Unprofessional and untrained customer representatives!
B	Bianca Khomasurya on Google ★ ★ ★ ★ ★ Purchased an item back in 2019 for a family member. Forward to now, and we need to claim warranty on the battery, and Lenovo wants the invoice. After searching high and low in past emails and paperwork, I find out Lenovo does not provide the invoice until asked. So calling accounts receivable, I'm notified that the invoice has now been archived and will need some processing time to pull up. A week later I call and speak to a second agent and had to relay my story from the beginning. After allowing some time to pass and speaking to yet another person I learn that they don't keep notes/tabs on conversations their agents have with clients so it's basically THE FIRST TIME EVERYTIME. I ask to speak to a manager/supervisor, was put on hold for 10minutes. I needed to go, and asked for a direct contact so I can call this supervisor back and they HUNG UP ON ME. Lenovo, if you never provide the invoice to the client upon purchase, then that means there's a good handful of clients that run into this issue of needing their archived inbox. Why on earth would you not have a notes section so you can keep track of the message that's been relayed between your employees and the clients?! How are you supposed to figure out how and when to contact the client back to help them!?!?!?
Q	Q H on Google ★ ★ ★ ★ ★ The worst customer experience with purchasing a piece of technology. I purchased the ThinkBook 15 Gen 2 Intel in March 2022 and returned it immediately the next day because I did not prefer the bulkiness of the product. The product was still in perfect condition and UPS delivered the product back to the warehouse within two business days. After speaking to several customer service representatives over the span of two months, I still have yet to be issued a full refund. Each CSR kept telling me "it would take an additional 5-7 business days" to process the refund but I finally found out last week that they had lost the product in their warehouse and an internal investigation had been launched and guess what?... "It will take another 5-7 business days" for me to receive a full refund. I have never experienced such a horribly slow refund process in my entire life. Compared to all the other competitors in the market, Lenovo's customer service experience is the worst I've experience.
M	M P on Google ★ ★ ★ ★ ★ I paid for "premium" service - The alleged 'high tech engineer' didn't know BASIC information about how a computer works and then refused to send a technician to my home to fix it even though I paid for PREMIUM service in which you're supposed to receive ON SITE repairs. After talking to 5 agents and having each give me completely different answers in addition to the male agents being incredibly RUDE because they have no respect for women (CS is located in INDIA) I finally demanded a refund for the "premium" service I paid for. Their customer service is located in INDIA because it's cheaper for the company, but they are losing loads of business. I actually like my laptop, but because there is no way to get quality answers from anyone you speak with at the company, I will never purchase from them again. Absolute chaos. Lenovo should hang their head in shame for what they have done by having a call-center outside of CANADA do their CS for them .. because it is really just 'shameful'
J	Joanne E. Kistruck on Google ★ ★ ★ ★ ★ WARNING: I have never experienced worse customer service. We purchased the “premium care package” with our laptop. We have now been waiting 7 weeks for it to be fixed with constant promises of just a few more days. We have so far spent over 8 hours on the phone trying to get this company to stand by its warranty and provide the service they promised us. We call them; they never call us. We have repeatedly been assured of a call back from a supervisor (they never call back) as well as added time to our warranty as compensation (it was never added). We are NOW being told we can expect to wait 16 weeks for our repair, but don’t worry! A case manager will review our case and get back to us in “7-10 business days”. They have our computer; they have our money; and they DO NOT CARE about their customers. The customer “service” agents are highly trained to placate you with promises and get you off the phone. Do not be fooled. This is a terrible company to deal with.
M	Mark S on Google ★ ★ ★ ★ ★ Purchased a lenovo IdeaPad flex for my daughter to take to university. Didn't even last a full semester and the screen hinge broke. Have a 2 year warranty but lenovo said it's the customers fault and not covered. Terrible customer service, and a company that doesn't stand behind their products. Not great support for someone starting their career and who will be purchasing more electronics in the future, staying away from lenovo products.
A	Andrew on Google ★ ★ ★ ★ ★ I purchased a laptop 6 months ago. When I opened it today the hinge broke. I called Lenovo support and they said they don't cover physical damage. I told them that there was no physical misuse or abuse and that the hinge caused the damage. The product is still under warranty, but they didn't care. I will never purchase another Lenovo product again.