Krol-Szpakowski Margaret Dr

AVOID THIS MEDICAL CLINIC AT ALL COSTS! The medical staff and assistants are extremely rude and unhelpful. The context of my experience is this: My mom’s family physician recently retired and her medical records automatically went to Dr. Krol-Szpakowski. My mom decided to find her own family doctor – as the location for her is not convenient since she does not drive. In addition, she heard bad reviews about the clinic – and I understand why now, after my recent experience. Her new family doctor sent a request to Dr. Krol-Szpakowski to have her medical records. My mom called me disappointed because she said in order to have medical records she needs to pay Dr. Krol-Szpakowski $150. My mom who was recently diagnosed with cancer and who also lost her spouse to cancer in the last year, has been displaced from her home due to a fire and lives on a limited income cannot afford $150. This is a major expense for her. I called and discussed the situation to one of the staff. She said that she will discuss the matter with the doctor, and that they will get back to me. I called a week later, as I did not hear a response – however the lines were busy, and I could not leave a message on the days the voicemail came on. I was able to successfully get through a week later. I had to explain the situation again, and the medical staff on the phone stated that in order for my mom to receive her records she needs to pay $150. I asked how did they came to the figure of $150, and she said based on the pages. Then I asked, how many pages were there? I was put on hold and a different medical staff came on the phone. I tried to explain this situation to this staff member (whom did not want to share her name with me), and she said that she does not care and does not sympathize with my mother’s situation. If my mom wants her medical records sent to her new doctor she needs to pay $150, end of story. I asked where is the figure $150 from – the medical staff said that there are 400 pages, and that it’s a whole day process to copy 400 pages, organize them and have the doctor reviewed. I questioned their justification for the fee. Medical clinics have feeders where papers can be scanned and printed, fast and efficiently. In addition, the doctor is not my mom’s family doctor – so there is nothing to review. My mom already sees her assigned specialists so the doctor does not need to review this. Nevertheless, in a situation like this I wanted to come to an agreement – for example, cost per copy of page reduced, etc. The medical staff constantly interrupted me, was very rude and yelled at me during the call. And lastly, she hung up on me. Even though, there was a difference between us - I did not call her any names. I was respectful during the call and wanted to come to an agreement. The medical staff refused to listen. I called back again and the medical staff said that I was being inappropriate and not to call back there again, and hung up again Over the last year, I have been at several medical clinics as both of my parents were diagnosed with cancer and had to receive different treatments. All my experiences with the medical staff were positive, as many of them were always caring and sympathetic. With my recent experience with the medical staff from Dr.Krol-Szpakowski, I am in shock how staff can talk to the patients, be so rude and have no empathy. I cannot comment on the Dr.Krol-Szpakowski herself as I have no dealt with her but in order for a medical clinic to be professional and maintain their integrity – both the staff and GP must have compassionate care and respect.

The WORST doctor I have ever seen. Unfortunately her nurse is amazing. But man, Dr. Krol is quite wretched with a horrible bedside manner.

Dr.Krol is very experienced and knowledgeable doctor/practitioner. She is fair and listens to her patients. Ive been going to her for 22yrs and most of my family have been going to her for their entire lives to date. She doesn't push meds (which I like)... again, very seasoned and with wealth of time on the job. A doctor that is truly there for her patients. Wait times in the office are very quick as she has adjusted and made changes to her clinic operations. Best family doctor I've had and have recommended many to her.

This doctor is the worst doctor I've ever met. She doesn't care about your health whatsoever and being in her office is very uncomfortable. She comes and makes you feel like it's your fault that you're sick and I leave her office with more questions than answers. An advice, if you suffer from any mental illness just avoid her, because she doesn't care!!

Worst family doctor ever.... Never called for check ups or to ask how her patient is doing... Father died, called to notify them, she didnt even contact me to ask any questions or anything on her patient... Only does the bare minimum, and charges you for lifting a finger or any paper work....

Everytime I need a Prescription, Dr. Krol doesn't take care of it for me. It's been 3 days now, that I need a Prescription for my Health. I'm going to try once again tomorrow.

I highly recommend this clinic for the immigration medical. I called on Monday afternoon and got an appointment on Wednesday. Jenna and Vivian are very fast, friendly and professional. They took only half hour for my urine, blood test & eye exam. Got my picture taken and uploaded in no time. Dr. Krol is so nice and explained me everything. They have the facility to submit eMedical so everything was uploaded right away. The clinic is neat and clean. The X-ray place is only a 3 minutes away by drive and 10 minute walk, everything was done in an hour.

Dr. Krol is an excellent experienced and down to earth doctor. I have been with this doctor for over 10 years and have never had a bad experience. She takes time for her patients and loves her patience. Although English not my first language, she takes the time to listen and understsand me. She is not quick to push unnecessary medication. I appreciate this. I highly recommend her practice.