Kootenay Family Vision Care - Cranbrook
Cranbrook Vision Care and Optometrists - Kootenayfamilyvisioncare.com
Kootenay Family Vision Care is your Cranbrook Location for all your Eye Care needs, from Eye Exams to Eyeglasses, and beyond!
Cranbrook Vision Care and Optometrists - Kootenayfamilyvisioncare.com
A VERY POSITIVE EXPERIENCE. I had an eye emergency and my Kimberley Optometrist was unavailable. Optometrist, Dr. Whitney Henker, of KOOTENAY FAMILY VISION CARE, in Cranbrook, helped me. K.F.V.C. Optometrists, and their staff, Diedra and Janice, helpful, approachable and encouraging. The positives: great parking available, easy to find, ground floor access. Their space offers privacy and up-to-date diagnostic equipment. The office is modern and clean with good lighting (an easy access, comfortable waiting room). Their varying frames/lens offerings are well displayed with adaptable packages to cater to even the most modest budget. A positive bonus: 'RevolutionPHR', is offered as a client's convenient, secure online portal access to your eye care record. Though I did not meet him, Dr. Don Henker works in this clinic.
Contact Kootenay Family Vision Care
| Address : | 1311 2 St N #300, Cranbrook, BC V1C 3L1, Canada |
| Phone : | 📞 +7787 |
| Postal code : | 1 |
| Website : | https://www.kootenayfamilyvisioncare.com/ |
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| City : | C |
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Kathy N. on Google
★ ★ ★ ★ ★ Dr. Whitney is the best! I went to Kootenay Family Vision Care for a second opinion on my eye health and was immediately impressed with how professional and caring she was. She patiently worked with me until a solution was found, never once making me feel rushed or frustrated. I highly recommend Kootenay Family Vision Care!!
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heather hockley on Google
★ ★ ★ ★ ★ Horrible experience with Mr. Dr. Henkel, rude, un professional, he was not able to complete the exam and was doing nothing to correct the problems. ( fogging of his equipment when wearing a mask) I asked for another mask he abruptly completed the exam and sent me to pay - he only charged 50% of the required fee but could not complete the exam. Another doctor in Cranbrook completed the same exam without any problems. I definitely would not recommend anyone going to see this man. A complaint has been made with the proper channels.
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Mack on Google
★ ★ ★ ★ ★ Dr. Whitney Henker is a very skilled and caring optometrist. She really helped me out when my local optometrist wouldn't. I was fit right into the schedule, on the spot, without any appointment made ahead of time. The ladies in the office were very courteous, caring and cheerful as well. I highly recommend this business to anyone looking for a great eye care team. Thanks, Dr. Whitney and staff!
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Brenda Blair on Google
★ ★ ★ ★ ★ What a great experience having my first ever vision check at Kootenay Family Vision Care. Everyone was very polite and professional. My exam was very thorough and comprehensive and Don explained everything to me in depth and in a manner that was very easy to understand. Would highly recommend them.
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Bernie Van Hooft on Google
★ ★ ★ ★ ★ The eye exam was okay. The reason for a 2 star review. Rest of the service was poor. Business hours not updated on phone, web and store front. Staff late opening the store both visits. Today picked up my new glasses and had to ask staff to put on a mask. Customers are required to have a mask. Same should be for staff. Got the impression the owner and staff don't appreciate feedback on how they can improve. Very disappointed. Would not recommend. Will not return.
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Ayden Caron on Google
★ ★ ★ ★ ★ I had a great experience here! This place is the best when it comes to getting your prescription. Dr. Henker was thorough and explained everything during the exam. They are clean, professional and the service is outstanding. Staff is friendly and attentive. They have a big selection of frames and they are very knowledgeable. I can’t wait to pick up my new glasses. Highly recommend them!
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Kyle Highwind on Google
★ ★ ★ ★ ★ Great Service, was quick and efficient and im looking forward to my new pair of glasses coming in. The front staff was kind and professional and was able to direct bill my benefits which was a huge bonus. The appointment time was scheduled far in advanced but that's for all optometrists in the area due to pandemic and other business closing doors. Would reccoment anyone planning to book to do it in advanced and be understanding of the demand on the optometrists in the area. Would definitely reccoment them.
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Maggie Pusztay on Google
★ ★ ★ ★ ★ I received exceptional service from all the staff at Kootenay Family Vision Care! I first emailed them with a question regarding a family member and Khadija got back to me right away. The appointment was on time and the cost was more than reasonable. I would definitely recommend their services. Thank you Kootenay Family Vision Care!!!
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