Key West Ford Sales
4.3/5
★
based on 8 reviews
Contact Key West Ford Sales
| Address : | 301 Stewardson Way, New Westminster, BC V3M 2A5, Canada |
| Phone : | 📞 + |
| Website : | https://www.keywestford.com/ |
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| City : | M |
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Doodle on Google
★ ★ ★ ★ ★ Bought my first car here. Thank you to Dola and Kal for making it a smooth experience. The first call I made got me the car I was looking for, a price within minutes, and a test drive brought to my door within the hour. Look for my (eventual) review of their service department.
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Timea T on Google
★ ★ ★ ★ ★ Very disappointed with my purchase of a vehicle from here in Jan 2021. Only a year later and I have had to take it into repairs THREE TIMES. This car is below 180,000 kms and is a 2016 model. A car like this should NOT BE HAVING THIS MANY ISSUES. When I brought it in a 2nd time I was told the 6 month warranty doesn't even cover it because they don't know if I had caused the vehicle to no longer function. Are you kidding me?? After 6 months a car that was supposed to be inspected properly should not be already dealing with issues. The first time I brought it in only in March 2021 the battery had died. Which means they never did a full inspection. Now, it's Feb 2022 and the vehicle is stuck in park and will not start. I now have to spend $250 per hour plus PARTS to get it looked at by the dealership (it's a smart car so it has to go to Mercedes). I drive this car ONCE PER WEEK and it constantly has issues. When I picked it up from a local mechanic today he said this should have been recognized back when I took the car fr repairs in the summer. This is a liability issue he said and not okay because the dealership basically sold me a dud! I will be contacting the BBB and possibly further action if this isn't somehow explained for resolved. Absolutely unacceptable and frustrating.
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Perry Sih on Google
★ ★ ★ ★ ★ Rather disappointed that they weren’t there when I needed them the most.
I began going to Key West Ford when I switched jobs. They are right on my path between home and work.
I had a satisfactory experience with them for the checkup and winter tires installation a couple of months ago. However, the tire pressure lamp lit up last week. As I know they open early in the morning, I tried to call them, but nobody answered the phone.
Finally, last Friday, just minutes after they failed to pick up my call, one of my tires bursted and that put into a lot of trouble.
You see, for most working class people, they can only deal with their personal things before work, during lunch, or after work. Please make sure you have sufficient staff to answer calls outside of office hours, because you’re a service, not an office.
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Greg Lang on Google
★ ★ ★ ★ ★ Sales experience was amazing! Everyone was super helpful. Everything was explained to me very clearly and several options were presented to me.
Jag is an amazing guy. My sales experience with him was a very enjoyable one.
Thanks for all the good work!
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Melissa on Google
★ ★ ★ ★ ★ My partner and I couldn’t be happier with our experience at Key West Ford. We upgraded our sedan to the new 2021 Bronco Sport. Sam was so helpful throughout the entire process from beginning to end. He made the experience of purchasing a new car, fun, easy and stress free. We’d recommend him and the team to anyone looking for a ford vehicle and will definitely return for any future purchases we might be interested in making. Thanks again Sam!
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Suzy M on Google
★ ★ ★ ★ ★ I want to give 0 stars but it’s not an option for leaving a review. Went in to purchase a brand new mustang EcoBoost premium convertible. The absolutely worst service I have ever received. The sales man was desperately trying to sell me a brand new vehicle with a damaged cluster. The cluster needed to be shipped from Ontario and then replaced. He thought he was dealing with a woman who didn’t know any better and could be fooled into purchasing a brand new DAMAGED vehicle. No integrity. No respect. He just wanted the sale. ….. I went to Hallmark - hands down the best service. And they definitely got the sale.
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Bruno Ferreira Anacleto on Google
★ ★ ★ ★ ★ I had a very professional, respectful and kind experience with Allen buying an used Challenger from Key West Ford. I got confidence that the car was well inspected before they put it on sale, and also they did some cosmetic fixes on the alloy wheels and on the small scratches in the paint to make the car even more awesome. The solid reputation, amazing customer sales experience, warranty program and flexibility in the negotiation make me sure that was doing a great deal at New West Ford. I couldn't be happier. Recommended.
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Motria Iwan on Google
★ ★ ★ ★ ★ Jag and the team at Key West Ford made my experience easy and enjoyable! I am located on Vancouver island so initially, I was worried about how I was going to purchase a vehicle on the mainland. Jag was great at communicating over text and was kind enough to pick me up at the ferry. Everything from the test drive, finalizing the purchase, and getting warranty was amazing. I love my car and I was even happier that I went home with it that same day! They offered an amazing price on the vehicle and the whole experience was wonderful! I highly recommend Jag and the Key West Ford team!
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