Kensington Eye Institute
3.6/5
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based on 8 reviews
Contact Kensington Eye Institute
| Address : | 340 College St #600, Toronto, ON M5T 3A9, Canada |
| Phone : | π +98 |
| Website : | http://www.kensingtonhealth.org/eye-surgery |
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Caterina Ragone on Google
β β β β β Dr Rai has a wonderful team of professionals. He was prompt to service me and I,experienced great results. I would highly recommend him for cataract surgery.
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Ricardo Laskaris on Google
β β β β β I had two operations on the same eye here, within three months, and I know it sounds weird, but my experience was fantastic. Everyone knew what they were doing (as one would hope!), and were all very professional. Both times I had the sort of anaesthesia where you're still awake, and it was just awesome. Maybe it was the anaesthesia, but I felt just like I was getting a haircut or something. I noticed I started to feel a little pain, and instead of becoming distressed, I just said, "Excuse me, could someone please up the painkillers? I'm starting to feel something," and they did, and it was gone. Both experiences were so smooth and stress-free, I almost wish I needed another operation. There's so much bad service out there that it's really fantastic when you go somewhere and are seen by people who are actually competent. (I was reminded to leave this positive review because I just experienced some terrible service and left a negative review for another place.) I heartily and sincerely recommend KEI to everyone.
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Bob Joe on Google
β β β β β Got blurred vision from covid. Saw these people they said nothing was wrong and told me no glasses needed. An optometrist gave me a mild prescription which fixed my vision but my eyes hurt. Was referred back to this place for further investigation, but they refused to take me again as a patient and to look elsewhere. Most places will further look into things like prism glasses which have not been ruled out when patients still have an issue.
Its actually a pretty scummy move to just do the basics as a neuro option and say f you go somewhere else. 1 star is fitting for half job clinics.
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ACE ITS on Google
β β β β β My ophthalmologist has moved from uhn to Kensington eye institute. I I called in today to inquire as to my appointment because I have two different dates one at uhn and one at kensington. And if the receptionists response on the phone is any indication of what the service is going to be like at Kensington eye institute I am not looking forward to it. Wish I could go back to uhn. She cut me off several times mid sentence and was completely rude. If I could give them zero stars that would be a proper rating. I don't understand how some people are in customer facing roles and lack the customer service skills to deal with people.
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Taj Tabussum on Google
β β β β β Dr Nataly Pesin is best. I had seen many eye specials in the last one year, no body was able to solve my red eyes problem. She gave me advice and treatment and within days I was cured. She gave me ample time till I was satisfied and I finished the consultation myself, she listened patiently to me.
I strongly recommend her.
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Elizabeth Lambert on Google
β β β β β Dr Micieli has taken amazing care of me from day one. I've always gotten the best care, treatment and service. He is helping me to figure out what's going on, along with a team of other Dr's. They all talk and have been outstanding. Thank you for your continued help. We will figure this out one day ?
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Ali Ladak on Google
β β β β β Horrible patient care provided by one of the receptionists, on a Monday afternoon the receptionist with thick curly/wavy hair proved to be almost neglectful of patients, there was a man in the waiting room clearly in the wrong place based on his medical requisition and the lady made him wait in the wrong space for almost an hour, he asked me to help him and I suggested he speak with another receptionist, as his referral clearly mentioned he should be in one of the upstairs offices, he approached another receptionist who promptly identified the requisition was indeed for another office and sent him in the right place. Later I need to inquire about my appointment status and I mistakenly went to the same receptionist who remained on her cell phone, when I asked her how much longer it would take, she responded with βyou have been registeredβ and nothing else, I told her that wasnβt my question, and while still on her phone she asked me what my question was, I reasked how much longer the wait would be to which she remained silent and one of the other female receptionists provided helpful information, during this interaction the thick wavy hair lady returned her attention to her phone. I feel awful that in a clinic that deals with emergent and vulnerable patients, a receptionist would be so callous. Everything else about the clinic and care was phenomenal
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Dianne Spaulding on Google
β β β β β Had my cataract eye surgery yesterday at Kensington eye clinic Dr Yan and staff are amazing The clinic is like a spa and everything is very efficient and fast ! The recliner chairs are so comfy and I loved not having to transfer from them. Everyone in the OR were so friendly and I loved that Dr Yan had his music going. It sure didnβt seem like I had an operation at all. The best part is my vision Wow !! Everything is so crisp and clear The colours so vivid !! Looking forward to getting my second eye done as soon as possible !!! Thank you Kensington eye institute
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