K-Fever Karaoke

This place was really great! I was a little worried bringing some friends here for the first time after reading some of the reviews, but we had a blast. The song selection was really good, and I was surprised to see some fairly recent songs on there. The karaoke menu was all in English, and the staff took the time to show us how to use the interface beforehand. Overall very easy to use For a group 6, the large room was unfortunately unavailable so we had to pay for the VIP room. For the service and the experience that we had, it was totally worth it. No minimum spend on drinks for the hourly rates. The drinks were great too! Side-Note: I couldn't get a hold of them via phone to book a reservation, but was able to reach them via WhatsApp. Very easy to coordinate with.

The staff were super friendly and they were also very patient with teaching me how to select songs. Their prices are also very reasonable, would highly recommend their all you can sing!

I think the selection for Chinese songs is very updated, however for the English and Korean songs, they don’t have much variety. I’m not usually picky, but I noticed that many popular English artists (examples: Jhene Aiko, Daniel Caesar, Summer Walker, etc) were missing and for the Korean selection, they would have the artist however there were missing the artist’s new popular songs (Example: Baek Ji Young, I still love you a lot). They also were missing a lot of new artists like Leehi. Another thing to note: song selection may be difficult at first. The machine is not the easiest to operate.

To start off, I am a regular customer of theis establishment who has been here many times over a 10 year span. I was at this establishment on Saturday May 14th, 2022 at 2pm (when they open) and left at around 5:40pm. Overall experience was absolutely horrendous. The music constantly cut out in the middle of singing was the least of their many problems. Service is beyond repair. When the employee working approached me and the first thing they mentioned was the price a long with the additional costs mandatory costs. While I had no issues with price and I knew what it would cost me beforehand, it made me feel cheap and looked down upon in a way where the employee made me feel as though I could not afford to pay their listed price. While we are still on the topic of price, in order to pay for the mandatory additional fees, we ordered some drinks. To our dismay, not only did he bring us half our drinks and say he would bring the rest, he pursued to completely forget about our order and insisted that we did not order and acted as if we were crazy for thinking that there was more to our order. Additionally, while inquiring about certain technical issues we were having, we were completely ignored while the employee just walked out the door. Keep in mind we asked this question twice during one visit from the employee. To wrap this joke of a customer service experience up, after paying while waiting for my change, the employee insited that my payment dis not include a tip. For the employee working, a tip is something that is earned not expected especially while providing especially lacking the basics of customer service.

Service was terrible. They had camera installed to see if you brought in outside drinks or food (I was going to order drinks from them but my friend brought in her bubble tea). The lady who was servicing us came in, snatched my friends tea and rudely yelled at us that no outside drinks were allowed. There are better ways to communicate to your paying customers (just a tip…) we don’t intend to come back.

Decent karaoke place, only wish there was a more visible sign about the place being cash only. Ended up having to use the ATM machine that was in the facility and it charged an additional 3.25 for withdrawing money. If the cash only sign was visible then we would’ve went to withdraw cash before arriving.

They have very updated songs! The touch screen system is very easy to use by entering initials, you can search songs in 1 second! The staff is patient enough to show us how to search songs. We were a group of 8 and some of us ordered drinks, but the front desk lady was so nice to calculate how much/person for us, saving us times, and letting us know she included 10% tips. (Lol 10% only?! We were planing to tip 15%. Coz last time we went to another ktv, their staff asked for 15% minimum even though we tipped 12%!). In some reviews here some people might think the staff just bring them to the room, change batteries, and then do nothing, so they refused to tip, or feeling angry by being asked to tip. In my opinion the staff totally deserve the 10% tips coz we saw them work hard to clean and sanitize every room after guests leave. We all know it’s a hard time for the service industry during Covid, those who doesn't want to tip at all, why don’t you just stay at home to save some bucks?

Amazing karaoke atmosphere with incredible customer service. Songs were quite updated and the sound system was great! Decent price on considering they do offer All You Can Sing. I would 100% recommend friends and family to this place. The staff were super patient with me while guiding me through selecting songs. Not only chinese songs but variety of songs in different languages. As one thing I may need to concern about is that, it is cash only and not allowed to bring your own beverages or food. However, they do have an ATM and drinking menu available. So it's fair~~ Better yet, you don't need to be 19+ like majority of other karaoke places to enjoy a night of singing with your friends.