Johnson Insurance Services

For several days I waited an hour and never got online . Zero rating.

I talked with four representatives today , all of them are very nice , very helpful.

Can't talk to a representative in person. Phone call was taken from a call center with someone who continually had to get supervisor support.

It is absolutely impossible to get through to this company by phone. There are several phone numbers and they are all non-existent. Also my home policy has climbed up $360 a year, therefore if I can EVER contact anybody I am cancelling. There "live" chat is also non-existent. If there was anything less than one star that's what I would be rating this company.

I just phoned Johnson Insurance to cancel my Medoc travel insurance until September 2021 as we aren't travelling due to Covid-19 and the agents I encountered were very helpful and understanding. They were professional and very courteous. It was a pleasure working with them!

If I could rate this company 0 stars, I would. Trying to get a hold of anyone is next to impossible. I waited on call for over half an hour only to finally get to speak to someone. As soon as I tried explaining why I phoned, the person hung up. I phoned back, waited another 30 min to find out that they would not handle my claim because I was forced into picking a date. That date was apparently outside the 2 year window. Had I known about the window, I may have actually tried to figure out when the incident happened. Additionally, someone I spoke with said I was covered as per my policy, but upon speaking with another individual, I was informed they would not cover me. After attempting to cancel my policy, I was put on hold for another 30 min as I write this. On top of all this, when I did manage to file a claim back in December, I was continuously contacted by someone from the company asking the same question I answered the day the claim was first put through, when I picked up my vehicle, when they phoned me a couple weeks later to ensure everything was completed, and again two months later when they phoned for the information yet again. Apparently being informed of the answer 4+ times via voice and text (email) was insufficient. Although, this information could be gleaned from the shop that fixed my vehicle and provided the insurance company with the amount. And again, my insurance climbed drastically every year despite a clean driving record and no claims for 10 years. TL;DR: Do not use this company. They are rude, non-responsive when they are needed, harassing when already provided with the answer, and overall unpleasant to deal with. Save yourself $10 on Advil and go with another insurance company.

I had originally switched my home insurance to this company because they offered a discount rate to my wife's professional association. But after switching my rate was not much less than my previous insurance cost. I have been with them for three years now and I have never made a claim and yet my rate kept rising each year. Anytime I had to contact them it was a slow process as I had to wait on hold and navigate automated menus. Now I have switched to another insurance company and have saved nearly $300/year for the same coverage. As a final assurance that I have made the correct choice, when I tried to return the call that they made to me regarding cancellation of my policy the number they left for me to call back was no longer in service.