Jamie Platz Family YMCA

The Jamie Platz YMCA is home away from home for both of us. We have so many friends and acquaintances we have met while exercising. Our health is better and our core strength is far improved with several years of regular workouts. We enjoy conversing with some of the Seniors with Parkinson's or other maladies to encourage them. And we have fun engaging with younger adults because that broadens our horizons. It's a wonderful place for all ages, the YMCA!

I went here Aug/2016, first time there. This place is going to set you back $15. Too high, but if you get what you want its cheap. I went there for two reasons, to work out and to swim. The workout was okay, the equipment is not the newest but they had everything I needed. The swim was something else. The pool is very small, only three lanes for people which you have to share with kids playing their games because the lifeguards don't tell them to move away, even if they're swimming they will be in the wrong lane, only an athletic kid will swim as fast as a slow adult, that was the smaller issue, the water however was murky, the filter doesn't work or they haven't cleaned it in months I don't know. I swam one lap and got out the pool as I was unwilling to open my mouth for breathing knowing there was something odd about the water. Otherwise, something you don't get at the regular rec centers is that they had a ping pong table. Not much here to offer and even if they did, the pool was dirty.

I usually like to go at the Jamie Platz YMCA to do lane swimming. I have gone multiple times as a "non-member", consistently paying their $7 rate. I was told by a staff member who works there that "non-members" ARE allowed to go into the pool during NON public swim times if they are doing lane swimming, as at least 1 lane is always open. I have been doing this for quite a while. A couple months ago a YMCA staff member charged me $17 instead of the regular $7 and insisted to me that this IS the price that I have to pay. So I paid, even though I disagreed. Today, I go into the Jamie Platz YMCA and was told by a male staff member that I am 'not allowed' to do lane swimming because I am not a member. I told him that I have been repeatedly let in as a non-member, and told by other staff that this IS allowed, and he didn't care and told me that it's "just the way it is". SO, Jamie Platz YMCA, I understand that non-members might not be allowed to lane swim during hours that aren't for the public, and I understand that the prices may be $17 instead of $7, however I would really appreciate it if you has some CONSISTENCY among your staff on what the rules are- because clearly nobody actually knows, and it's extremely unprofessional. Will I be going to the YMCA for swimming anymore? No. The Macewan staff are much nicer. Will I give you a 5 star rating? No. Because I definitely had a negative experience more than once.

Great pool but water slide always closed Warm pool is nice

1. Overpriced gym with bad floorings and old equipment that are almost always out of order. 2. No one ever picks up the phone when I try to call for more info, even when the mangers are clearly visible doing nothing while sitting inside the office all the time. 3. Registration/help desk is always understaffed and there is always a long wait to see that single person to get help.

This gym uses their space really well and provides several power racks and a couple of platforms to allow for a multitude of exercises to be performed in a smaller space. The atmosphere is decent here too, with a wide range of people and abilities. I feel like their size limits what they can have here though, so there is something left to be desired.

First time going here with my family & it was awesome! We're hooked and planning on enrolling our son into swimming lessons! Thank you for making our first experience awesome!

Good value for families because of the included swim classes & childminding. Excellent Plus change-rooms; hot tubs, steam room, towel service (well worth the extra cash!). I also love that their are 2 squash courts (1 squash, 1 squash/raquetball convertible court). Impeccably clean, overall. Also the weight room has a good amount of squat racks etc. Can always get on any equipment that I want to. Always friendly, hospitable service from all the staff including all the caretakers (who always have a smile for you!), but especially want to mention Greg, and Karin for their outstanding customer service and competence. It can be difficult to reach a staff member by phone, but I have noticed that this is because the staff is so busy helping in person clients, they won't cut a person short to answer the phone. A good way to get in touch is by email actually, they always respond within a day or so!