ITR Polygraph
4/5
★
based on 8 reviews
Contact ITR Polygraph
| Address : | Four Points by Sheraton, 18540 100 Ave NW, Edmonton, AB T5S 0K6, Canada |
| Phone : | 📞 +78 |
| Website : | http://www.itrpolygraph.com/ |
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| City : | S |
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Sean Fox on Google
★ ★ ★ ★ ★ Ken and Lesley provided amazing and excellent customer service. They provided peace of mind, empathy and helped us sort out a very difficult and contentious issue.
We will always recommend Ken and the services he provides!!
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Shayla Cardinal on Google
★ ★ ★ ★ ★ Tried to call here to ask questions and make an appointment. Was told to watch a documentary series to answer my questions. It didn’t really. Called back to make an appointment, was told they would call right back. When they didn’t, I called back and was not answered. Then seconds later received a text that they could not help me due to conflict of interest? I’m not sure what that means but it would have been far more professional to at least get a call back. These situations are stressful enough without having people that are supposed to help make it harder for you.
Update*- I would like to clarify that I never pretended to be anyone else or look for anyone’s information. We were given ITRs information from a family member to call and make an appointment. That is what I did. I have never been through this before so I did have a few questions. I’m not sure if I said something wrong to the woman who answered the phone but was met with some confusing behaviour. My review was just for the customer service I received not for a service I received because we were not able to book the appointment.
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Dean MacNeill on Google
★ ★ ★ ★ ★ I've used ITR on a number of occasions and found their service equisitie. Ken Donaldson is professional, knowledgeable, and knows how to properly navigate complex situations to get to the truth of the matter. Leslie Donaldson, administrator and partner with ITR has also been amazing in booking us in on short notice or on an emergency basis.
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Carmen on Google
★ ★ ★ ★ ★ Going into this I wasn’t sure what to expect or how it would go but Lesley and Ken were so amazing in making me feel comfortable and being thorough throughout the whole process! They discussed every step and procedure and even followed up with a written report leaving no room for mistakes. They were so understanding, reassuring, and compassionate I’m extremely grateful I made the decision to use their service! I felt like I could be open without judgement and that is such an important quality. Thanks again!
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S Lam on Google
★ ★ ★ ★ ★ Going in I was nervous and didn't know what to expect. Lesley made me feel very comfortable right away. They explained the whole procedure and told me it wasn't like the movies and I wasn't going to be blindsided. The follow up after and their genuine interest in helping was very nice and not expected at all. It ended up being a very good experience and was a big help for my situation. I want to thank Ken and Lesley for going above and beyond what service they provide and would highly recommend to anyone in need.
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kathrine noonan on Google
★ ★ ★ ★ ★ After many many months of being out of a very difficult situation and trying to find a place to help me when I was in that very vulnerable place. I look back and this place not only made me extremely uncomfortable but as a victim myself made me understand that if you want the truth I would highly recommend putting the money into a place that is bbb accredited and doesn’t make their customers feel threatened. At this place you definitely get what you paid for and unfortunately from my own experience They do not provide the truth. That’s just my opinion and I appreciate having the place to state how I feel as this was a huge disappointment.
I hope you all find the truth you are seeking and I hope you find it with kindness and compassion please be cautious!
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Martin Linlove on Google
★ ★ ★ ★ ★ I had a good experience with ITR. Lesley was very thorough with set up & follow up. Ken was very professional and knowledgeable about his equipment & requirements. Everything was explained well and I was surprisingly relaxed. Would highly recommend for clarity of any situation. Janey Linlove
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Jeri McKercher on Google
★ ★ ★ ★ ★ I highly recommend ITR anytime one needs to have the truth proven. First person you meet is Lesley. She is a very nice, kind person. She was very helpful. Then you meet Ken, who is very professional, nicely spoken and calm. He explains everything, no surprises. Having to prove your honesty is something one shouldn’t have to do but when you do, ITR Polygraph is the place to go. Bonus is Ruby, such a cutie. Thanks ITR!
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