Island Ultrasound Services-VIHA

Name: Island Ultrasound Services-VIHA
Address: 3550 Saanich Rd #101, Victoria, BC V8Z 4B9, Canada, Z, Canada

2.3/5 ★ based on 8 reviews

Contact Island Ultrasound Services-VIHA

Address :	3550 Saanich Rd #101, Victoria, BC V8Z 4B9, Canada
Phone :	📞 +9
Website :	http://www.viha.ca/medical_imaging/locations/south/mun.htm
Categories :	Medical diagnostic imaging center , X-ray lab ,
City :	Z

3550 Saanich Rd #101, Victoria, BC V8Z 4B9, Canada

Best Medical diagnostic imaging center in Canada

G	G P on Google ★ ★ ★ ★ ★ Heavenly Lord! THREE TIMES they have not let me know about my appointment. And when I explain I have to drop my son off at school at 8:30, she books me for 8:30! I have yet to rebook after another WEEK of waiting! I am having pregnancy complications and this scan should have been completed by now, we may not get every result we need because this place is the most ridiculous run around telephone tag operation I have ever encountered. To the people who say “Hey at least you’ll be in eventually and won’t have to pay”...hello, we all pay taxes. No one books an ultrasound for fun and many times it’s a very time sensitive issue. I already hate this place and I’ll be telling my OBs to never send me there again.
H	Holly Jackson on Google ★ ★ ★ ★ ★ Bad service, appointment spots get filled up too quickly and they aren't willing to accommodate appointments you missed, even if you have a required follow up with a doctor that relies on the one you had with this facility. A very "oh, you missed your appointment? And you have a very important meeting with a doctor next week that relies on this test? We're soo booked up right now so we'll reschedule you for next month. That's nice that there's a massive fallout for you, but you need us to be around so deal with it." type of mentality.
H	H B on Google ★ ★ ★ ★ ★ The front desk staff was very cold and rude, the wait time wasn't bad I only waited 15 minutes to get in. Both techs that did my ultra sound were very nice, one was a student and she was kind, informative and professional, and so was the other tech who came it to check on her work. They made the 3 stars happen. Perhaps look into employing front desk staff who are friendly and kind. If you choose to work a job interacting with the public you should have people skills and be personable not rude.
J	John Deering on Google ★ ★ ★ ★ ★ I arrived quite early and without my care card ( forgot at home). The front desk lady was very understanding and checked me in after doing her do diligence. I had the scan done almost a half hour before my scheduled time by a very professional, pleasant technician. My experience was very positive.
K	Kate Mcmaster on Google ★ ★ ★ ★ ★ I have had 2 appointments here. One with a sad outcome, and one with a terrific outcome. Both times I was treated with genuine care and professionalism by warm staff members from the front desk to the tech to the head radiologist. When I saw that my 20 week ultrasound would be at this clinic (tomorrow...yay!) I was really happy as I have not had as great an experience at the other local clinic or medical imaging at Vic General.
M	Maia Vally on Google ★ ★ ★ ★ ★ This is the most unprofessional and rude service I have ever experienced. Went in for my first ultrasound very excited. The technician was short and rude and acted like I was 1 in 10 people she had to rush through before she could take her lunch break. She was miserable and wouldn’t talk at all during the ultrasound or even show me where the screen was to look at. I went from being excited to experience my first ultrasound to leaving in tears. The technicians should enjoy their job and at least have some compassion and kindness. I called the office ahead of my second appointment to request a different technician for my second appointment as I wanted it to be a happy and positive experience. The receptionist was very rude and did not care that I had had a technician the last time who was rude and cold and told me there’s nothing she can do to prevent it happening again. I’m requesting my doctor book me at west coast family medical imagining for all future appointments.
T	Tima Taan on Google ★ ★ ★ ★ ★ 25 February 2021 at 9:30am I was scared when I read the reviews but then I was received by a kind receptionist and the tech was super kind and super helpful. I asked for a pic of the baby after we were done and she would do that all over again So probably the island ultrasound changed staff after the horrible reviews? I am giving 4 stars not 5 because I waited for almost 30 mins before being called in although I came on time
C	Courtney on Google ★ ★ ★ ★ ★ Worst ultrasound experience I have ever had!!! I was so excited to see my baby today but the screen for me to watch was blank. The tech made no attempt to try and get it to work. I understand that she needs to be able to see her screen but I would have appreciated even the slightest angle towards me so I could have seen too. Instead I got to leave with 3 very poor images of my baby, not one glimpse and with a very deflated mood. She didn't even let us hear the heartbeat. She was definitely not a people person and needs to work on her bedside manner. I will request that all my future ultrasound appointments do not take place here. Unfortunately it doesn't give me an option to leave less than 1 star because even that is too generous.