Interchange Financial Currency Exchange

Very quick and efficient service!

Customer service is excellent , the girl at location was very friendly and knowledgeable . Plus rates are great . I always use this service

I don't recommend people going to this place. First of all they give very less exchange rate like others but their exchange rate is less than others. Also you will have to call their head office to price match in front of their employe. What is the role of employee sitting in the office in that case. Crazy!!!

Good rates, fast service.

Wanted to give 5 star as it was the best place on a Saturday for converting 1600 can to euro. 2% fee as opposed to 3-3.3% fees. Problem was you need to reserve the online quote and give her it or else the quote at the window was significantly less, around 10 euro less. No code no 'deal' which isn't a big deal still cheapest with the quote. Side Note: 5euro the smallest bill they have.

The staff was very inefficent and the customer service was very poor.

I was regular customer, but on Saturday around 1:30 pm the staff was very inappropriate to deal with customer . She lost the businesses, but I think she doesn’t care as she was just an employee

My partner called the Brampton branch in the morning after they opened. He first spoke to a representative who did not have the answer. My partner called a second time and asked for a manager. Koren would not transfer him to a manager and wanted to assist us first. She did not have the answer, so she said she would check with head office and get an answer within 2-3 hours, which is a very long time. 3 hours later, my partner called the Brampton branch to follow up. He spoke to Ted who provided a solution which involves my partner coming in person to a different branch the next day. However, Ted told him he would not be able to notify that branch in advance about our scenario + solution. Ted advised that my partner would just have to go in, explain the scenario and the branch rep would need to then call head office when Ted will be acting manager to receive confirmation to go ahead with the solution. Shortly after this call with Ted, Koren called my partner to follow up with an update to the conversation they had a few hours earlier. The update did not include the solution Ted provided, but we did not know why. She then put my partner on hold to check and disconnected a few minutes later. Koren did not call back at all to date. 10 minutes passed, so I called the branch to ask to speak to Ted or Koren. Sam refused to give the phone to Ted and was reluctant to provide his own name. Sam's service was not warm, but disappointing and dismissive. Sam made us feel that we are causing an inconvenience by calling again - even though Koren called us, disconnected but never called us back, which is the reason for us reasonably calling back to reconnect with her and follow up the unfinished conversation. Sam never apologized for this inconvenience. He also never apologized for the inconvenience of the 3.5 hour wait to receive an answer from head office today due to the snowstorm. Sam made it known to me that he assumed that we should assume that Koren had not spoken to Ted prior to her calling us with an update that did not align with Ted's solution (the reason for our confusion). It is not reasonable for us to make this kind of assumption or conclusion. It is reasonable for us to call the branch again to follow up after our disconnected call with Koren after receiving an update that did not align with Ted's solution, which caused confusion and a lack of clarity for us. To conclude, our entire phone call with Sam was extremely dismissive and assumptive without apologies for the various inconveniences that were caused today.