Immigration, Refugees and Citizenship Canada Processing Centre

My husband and I both got COPR on November 2nd 2021. But our child hasn’t! Although all 3 of us were in the application! How could you miss a child??!! And now her visa has expired, no OHIP coverage! I can’t reach out to you neither by phone nor I am getting the response to the web forms I have submitted! How could this situation happen?!? Do something to improve your service and the response time!!

WHAT THE HELL IS WRONG WITH YOU PPL??? Does it have to take 11 months+ to just look at 1 PHOTOGRAPH?? Received my COPR 11 MONTHS ago and still no PR card in the mail. Portal shows 'in review with IRCC'. Tried calling the 33 times over the time span and they never pick up but rather are focussing on Afghanistan refugee cases. What about tax-paying law abiding residents? To make matters worse, they are accepting new and new higher and higher number of applications in the system rather than working on the ones they CURRENTLY have on hand! WORST SYSTEM EVER, Absolutely terrible!

I have lived and worked in 6 countries but never experienced such a mess. I want to thank IRCC and this location because of them, we were not able to see our families in Germany for 2 years. Furthermore, we were not able to go to Germany for Christmas, so I could have had the chance to say Goodbye to my mother in person. And a big THANK YOU for not issuing my PR Card on time, so I had to miss my mother's burial as well. Everyone in IRCC who is involved in our case: Be very proud of yourself! Do you guys ever put yourself in place of the applicants?! How would you feel?! I bet you would complain big times!!! Thanks for losing my digital fingerprints and photo, screwing up our address, saying that our medical exams will be extended and four weeks later they want new ones. Thanks for not being with OHIP for 2 months in Autumn. Thanks for not caring a bit. Thanks for blaming us for your mistakes and glitches in the system. I got in touch with our MP two weeks again... They called IRCC. Guess what... They said that they didn't issue my PR Card, because we "never" uploaded my picture. WE SEE THE PICTURE uploaded in the system... It is there! Thanks for not issuing my PR Card, even though it was finally flagged as urgent. Last week, I spoke with the MP's office again and IRCC said: "No need to rush because the funeral has happened already and no need to prioritize this case because IRCC never did something wrong. Moreover, I should *shut my mouth* and wait more." Really?! Those bureaucrats are responsible that I was not able to see my family for two years. That I was not able to say goodbye to my mother and they are responsible that I could not attend my mother's funeral. Thank you! Well done! Madness of bureaucracy at its best!

I received my ecopr on Jul 7, 2021. Today is Feb 22nd, 2022. It has been more than 7 months, no PR card yet. My Photo is still in review. Ecopr will expire on Feb 25th. Very disappointing. I have to visit my mother back home; can't travel without PR card. A lot of people are in same situation. Please focus on old applications first.

In the same boat as everyone, haven't received my PR card since July, now they want us to submit New application if you don't received it in 180 days. The application is $50 processing fees, two photographs and courier fees coming out of my pocket after spending thousands of dollars already? Even if I decide to send the application, still not sure if it's gonna be processed this time or I'll be dealing with the same Afghanistan situation excuse from them? Work permit has already expired and eCOPR is about to expire, so is my Health Coverage. The only thing that's still there is Tax deductions on my paystubs. ? Good luck everyone.

We have been waiting for our PR cards renewal for more than 1.5 years without any reasonable and acceptable answer. The Etobicok office was closed for more than 1 year that I can’t really understand. A lot of families have gone through a very difficult time because of this delays. Please take care of these delayed applications as soon as possible.

I received my ecopr on January 4th, 2022, and had uploaded the photo for the PR card as well. My uploaded photo status still shows the status "Ready to Submit to Ircc" it would be great if any status update can be shared with regards to my photo so that the PR card can be processed for me. I have tried multiple times reaching out to you via mail/phone I haven't received any reply.Would be great if someone can address this concern.

Zero out of five stars. How this arm of the government supposedly functions makes me ashamed to be Canadian. My husband’s renewed PR card has been ready for collection in Etobicoke for over two years but as we’re living abroad and with the pandemic, we can’t get near the office. Additionally, we’ve cut our ties with Toronto and re-established out west. Now his original PR card has expired. No one will answer our emails, or explain why the new card can’t be mailed to our home in Calgary. Getting back into Canada without a card and having to jump through hoops and pay for a Permanent Resident Travel Document to do so is bureaucratic insanity. It’s easier for a non-PR to enter the country. Seriously thinking about renouncing his PR status just to make it easier to come and go.