Immeubles DSM - Gatineau
2.1/5
★
based on 8 reviews
Contact Immeubles DSM
| Address : | 260 Bd Maisonneuve #104, Gatineau, Quebec J8X 3N8, Canada |
| Phone : | 📞 +8977 |
| Postal code : | 8 |
| Website : | https://immeublesdsm.com/ |
| Categories : | |
| City : | X |
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Carine Kanangire on Google
★ ★ ★ ★ ★ By far the worst experience when trying to apply for an apartment.
It’s unfortunate, because I actually fell in love with their units, but their selection process was a joke! The rental agent I was in communication with (Nadine Labelle) was absolutely terrible, and I doubt she even knew what she was writing half of the time. It never made sense whatsoever. When challenged with the actual law, she magically disappeared , and stopped replying to the multiple emails that I sent her.
To say I dodged a bullet when it came to renting with them would be an understatement!!! I definitely wish I would’ve read the reviews on here, before moving forward with my application.
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Isabelle Depault on Google
★ ★ ★ ★ ★ Management and office staff are unresponsive, don`t answer the phone, answers emails randomly and without clearly answering your question. It takes over one week for them to check an application FOR COMPLETENESS (let alone screen the applicant!). 12 days and counting Its like pulling teeth to even know if the application is complete and being processed.
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sarah lemelin-bellerose on Google
★ ★ ★ ★ ★ Apartments are beautiful and really soundproof but the included appliances are of very low quality. The administrative team is friendly and helpful.
However, I agree with the other comments: the management team offers very poor support and doesn't have a client-first approach. For apartments of such a high price and with the way they sell their customer service approach on their website, it is very disappointing.
Also, there is no visitor parking, which is also very disappointing for apartments located centrally.
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Marc Lavigne on Google
★ ★ ★ ★ ★ The apartments are generally nice and well located. I echo most negative reviews regarding the management.
Although the administration staff are generally friendly, the manager takes no responsibility for the issues with the building and will brush off any inquiries as being your responsibility. One of the two elevators in our building hasn't properly functioned in months. They suspend all work on the units during the pandemic, which is reasonable, but then proceed to increase monthly rent in the same month.
I'd also note that the only recent 5 star review is in fact from Mr. Bouillé the manager himself.
The fact management prefers to try to artificially boost their ratings instead of addressing the tenants concerns clearly demonstrates their lack of professionalism.
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Nolan Bernier on Google
★ ★ ★ ★ ★ Absolutely horrible braindead management, cant reply to emails to save their life and are not only unhelpful but genuinely go out of their way to make every process more difficult. Save yourself the headache
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Steve Barreira on Google
★ ★ ★ ★ ★ Building service is horrible. Sarah nevers answers her phone or emails. Our building's only elevator is always done. It's been out of service all weekend (still not working) and no message has been sent out to tenants explaining what the issue is!?! I would never recommend anyone to rent these units due to the building management's work ethic.
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Crystal Rosas on Google
★ ★ ★ ★ ★ I posted my application and they totally forgot about it. After a month and a half sent me an email asking for something I provided at the beginning. I called a lot of times and sent emails but got an answer after two months. Terrible service.
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Faris Al Abed on Google
★ ★ ★ ★ ★ Terrible management. Avoid if you can!!
Totally ruins the building experience and the atmosphere.
- When you call, or email, often times you will not get any responses.
- The email notices are always threatening in nature, really really terrible attitude.
- I tried to do a lease takeover due to getting a job offer elsewhere, they took over two weeks, multiple emails, phone calls and frustrating exchanges to process an applicant after they denied my first on shaky grounds. It ended up taking a month to do a lease takeover when I had multiple applicants lining up. I explained my situation to them and they could never empathize and expedite their snails pace.
It would really help if they could do simple things like fix the garage door instead of threatening tenants with the cost to fix it. Install mirrors on the garage door entrance for safety when pulling out (hazardous entrance with an huge uphill blind spot), I brought this up multiple times and have seen people in near collisions multiple times.
Not to mention the mail thief that has stolen my friends packages on multiple occasions…
Not worth your money, cheap materials used in construction the walls easily stain, appliances always breaking (saw the maintenance man so much he basically became my friend, unfortunately he was the only friendly employee).
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