Imagine Maintenance Ltd

When I needed an emergency downspout cleaning, Scott was very prompt to return my call and went out of his way to come to my rescue right away during a busy season. He was very courteous ( gave me a call in the morning to tell me the exact time he would be arriving) and very knowledgeable. He seems to genuinely care about his customers. I will not hesitate to call Imagine in the future for gutter and window cleaning and power washing.

We recently had Imagine Maintenance at our retail store to do window cleaning and the overall experience was outstanding. They arrived on time and did a very thorough job despite the early start and the pouring rain. They were also very cautious when cleaning the interior of our store and were very considerate of our valuable merchandise. I would highly recommend Imagine Maintenance and we will definitely continue using them regularly for our window cleaning needs.

I have used Imagine Maintenance's glass cleaning service for the last 4 years. They are incredibly professional, prompt with excellent service. Todd has done an incredible job managing our account. I highly recommend them for any glass and awning services you need.

I have very happily used Imagine Maintenance for several years to clean the windows inside and outside of my downtown condo. They are reliable, efficient, economical and exceptional at cleaning windows. Every spring I use Imagine Maintenance to power wash my 1000 square foot deck and I am always pleased with the quality of the work that is done. I am very happy to recommend Imagine Maintenance for window cleaning and power washing.

These guys are true professionals. Great communication from getting the quote to the day of service. Most importantly, they did an impeccable job cleaning our building, with excellent attention to detail. Our building is a 4-storey condo with vinyl siding. Imagine cleaned the building envelope, balcony railings, and inaccessible windows with water-fed poles. The results were fantastic. We're happy customers and will definitely hire their services again.

After finishing a large renovation in 2016, I decided to hire Imagine Maintenance to do gutter/window cleaning and pressure washing of my property. Two employees were sent out, one cleaned the gutters and windows (which I was satisfied with) and the other employee who obviously had no training or work ethic did the pressure washing. Major stripes were left in my large driveway due to missed uncleaned spots, this employee was so lazy instead of moving two empty garbage cans he decided just to go around them. ( Viewed on my cctv cameras). I decided not to bother complaining due to dealing with other trades for the reno. 2017 came and after calling several other companies that had long wait lists, due to being too busy, I decided to give Imagine Maintenance another shot. I explained my dissatisfaction of the previous year, and settled for gutter and window cleaning only, no pressure washing and a reduced rate. They sent an employee over and for attest the first twenty minutes after arriving this employee just stood on my patio leaned on my railing doing absolutely nothing, (viewed on my cctv camera), I thought to myself great another winner. After finally getting to work, I checked up on the gutter cleaning and I was satisfied with the job so far, i watched from inside as he cleaned the windows and seemed like he got all areas. After work was done I declined a walk around as i checked on the progress a few times, i couldn't tell how clean the windows were as they were still wet. I signed the work off and paid the employee. Later that night the windows dried and they were very dirty, worse than before!!! After reviewing the cctv, it appears he used the dirty gutter bucket of soapy water to clean the windows!! (All 16 windows needed to be redone). As I was busy at work I got my fiancé to call to complain, she said the manager todd was very defensive, so I called him very upset. I complained regarding the employee doing nothing upon arriving, his response? I pay same amount regardless what employee does or how long he takes?? As for the dirty windows (See attached AFTER photo), He said well you did sign it off? Well am i supposed to keep your employee there for several hours until it dries and then sign it off???? He did offer to "come take a look". After paying over $900 over the two years and the poor customer service and poor quality of work I declined. Point of this review: DO NOT sign off work until, all windows and sidewalks are dry so you can inspect work, as Todd said you pay same amount regardless of amount of time the employee is there. There are a lot of better companies out there in my opinion.

We were selling our house and decided to get Imagine Maintenance in to wash the windows. They did such a great job we decided to get them to clean the windows in our new house. Imagine was great to deal with on a number of levels. The estimator got back quickly, the company informed you ahead when the team was coming in and the team was meticulous and efficient.. We had a flood incident in our home just as they were arriving, and they were patient and respectful even though it was impacting their timeframe. The team was professional, but also personable. just really great to do business with. And best of all, we got several estimates from reputable companies, and their quote was the best. They give great quality and value.

Nitesh and his team did an excellent job today. The weather was crazy (hail and snow in April!?) and the guys were drenched by the time they finished the exterior windows and pressure washing. Due to the wet weather we had decided at the start of the job to reschedule the interior windows and screens to a sunnier day but when I saw that the weather was improving I asked if they could stay after all and finish the job. Nitesh was very accommodating and agreed to do the work despite everyone being cold and wet. His team was friendly and cheerful as they cleaned the interior windows and did a fantastic and thorough job. My windows look amazing! I am very pleased with the work today. Thank you Imagine for your great service!