ICBC - The Insurance Corporation of British Columbia

I Visited this location on Friday regarding few questions about collector plates which i was unable to find the answers anywhere .I Dealt with Mike in the collector plate department, he was super respectful and friendly and gave me the answer to all the questions I was looking for. Thank you again for the great service ?

I would like people to know that ICBC hires injury lawyers through what they call aligned legal counsel contracts. ICBC is seriously corrupt it is funding corruption throughout our legal system our courts and our country.

Zero star, This company is SCAM screwing my credit over, 2018s i was moved out of B.C before i ended up homeless, they don't care, charge me full yearly instead of my 2 month payment. of stay wracked my credit on 3 hit of ICBC different account, different numbers i gave my plate to them and told them to close the account they still active screw them not gonna deal with them anymore or bother coming back to BC, worst corporations of SCAMS mostly expensive insurance over canada..

Had MVA while visiting the USA in Dec 2021 and my experience dealing with ICBC has nothing but stressful. Shortly after I paid my deductible, ICBC has since stayed silence. One day, they assigned a new adjuster without telling me, how's that for courtesy? When they do respond about my case inquiry, I get the same old answers each time, "We're still waiting...{blah blah blah}". We're nearly into half a year on this claim, it seems they can't get their act together and settle on who's at fault even though I had provided them with dash cam footage and all relevant pictures and documentation. What a freakn' joke! HELLO ICBC.......wake up and do something. I don't pay good dollars every year for your laziness!!!

I would give zero stars if I could. ICBC is by far, the worst and most unethical company I've ever had to deal with. Their business practices are unfair to their consumers, they have a monopoly over basic vehicle insurance, and their customer service is deplorable. I've been on the short end of the stick with no recourse other than to hire a private lawyer a number of times in the 23+ years of insuring vehicles with them. Fortunately, I do not personally know any of the employees that call ICBC their place of work as I'd highly question their choices and ethics.

No fault insurance is ruining my life. A lady ran a stop sign and I have a brain injury. They have brought me to tears on the phone numerous times. I have never been treated so badly in my life. More than 2 years of suffering and I have been offered $5500. Very insulting as I may never recover. They fight me on the funding for my treatments regularly and I am simply exhausted, depressed, and losing hope. This has to change.

I was rear ended (100% not my fault) and my car was supposed to be fixed at my local mechanic but two weeks later ICBC decided it was write off. I was told by multiple adjusters that I could submit receipts for any non-regular maintenance I did on the car in the last two years. ICBC towed my car away from North Van out to there lot in New West. When I called an adjuster and said I had things in the vehicle they said no worries we can have those brought to an ICBC location close to your home. Weeks later I was finally contacted by the vehicle settlement adjuster, Christine Strother. Immediately I knew she was a very unpleasant woman. She refused to accept any receipts and said the adjusters were wrong. I asked her to please call me so we could discuss it and she completely ignored me. She did tell me to contact the ICBC yard. I called the yard and the guy who answered the phone was equally unhelpful and rude. I told him I am emptying my car and I am taking my brand new key fob which I had to pay $600 for. I asked if he could please have them moved to north van and he said no we don’t do that. The whole time he had this condescending tone and kept arguing with me about why I want my key back in exchange for the original fob. After hanging up with him I emailed Christine and asked her to call me. Finally, after again asking her to call me she does call me very early the next morning. She was immediately rude and standoffish saying that I told the lot people that she said they would mail things to me (I did not, I said the adjuster said that). She was very mad about that and when I said I did not do that she basically inferred that I was lying. After that she was no help (not that she was helpful before) and when I told her I have no way to get out to New west she said you have a rental. And I said yeah but the yard said I can’t go out until next week after my rental has to be returned. And then she didn’t say anything. After that I knew she was going to be no help so I ended the call. I emailed the complaints department and still have not heard back. Overall, I am very unimpressed with how ICBC has been handling this. I basically would have to spend hours in transit to go get my stuff (something I am not doing with COVID). Additionally, after have my back injured from the crash and me not being able to resume normal activities for over two months, the new “no fault” rules mean I get zero compensation and the lady who hit me gets the same bare (basically useless) medical coverage as me. I should be able to receive compensation so I can at least afford to go to physio. As everyone in BC knows, ICBC sucks and eventually (hopefully) we can get rid of this cash hoarding monopoly.

This service is deplorable! Called Head office to speak with manager. As adjuster doesn’t reply to emails. Out of office reply. Phone messages are not returned. It’s been six weeks. No car. How do you all sleep at night. ICBC needs to compete in an open market. Only way to get reasonable prices and good service.