Hydropool

Name: Hydropool
Address: 780 Erskine Ave, Peterborough, ON K9J 5T9, Canada, J, Canada

4/5 ★ based on 8 reviews

Contact Hydropool

Address :	780 Erskine Ave, Peterborough, ON K9J 5T9, Canada
Phone :	📞 +7789
Website :	http://www.hydropoolhottubspeterborough.com/
Categories :	Hot tub store ,
City :	J

780 Erskine Ave, Peterborough, ON K9J 5T9, Canada

Best Hot tub store in Canada

M	Marta Lynch on Google ★ ★ ★ ★ ★ I recently went to Hydropool in Peterborough and as a new hot tub owner I had lots of questions and needed advice on chemicals and operation of my new toy. I received an excellent service from a fairly new to this business but very knowledgeable and friendly gentleman. He was extremely helpful and patient with me even though I continued to repeat my questions and I really wasn’t sure what I needed. He gave me his undivided attention and answered all my questions. I highly recommend Hydropool store to anyone interested in buying a hot tub or in need of service.
C	Carole Pacella on Google ★ ★ ★ ★ ★ We just bought a hot tub from Hydro pool in Peterborough. The customer service is exceptional. Casey was knowledgeable, friendly and a pleasure to deal with. Our hot tub was delivered right on time. The fellows that delivered it went above and beyond to make sure we were happy.
J	Joshua Cutmore on Google ★ ★ ★ ★ ★ Adam at Hydropool was fantastic! Very friendly and clear about the deals and promotions, and was able to schedule me a very quick delivery on an in stock hot tub. I can't recommend Adam and Hydropool highly enough!
C	Cat Smith on Google ★ ★ ★ ★ ★ Purchased a hot tub a month ago. Mack was very friendly and helpful at time of purchase. When hot tub was delivered, there was no steps or manual left. Was told steps were on back order. Still waiting after almost a month. As for the manual Mack sent a link, which turned out to be a generic manuel, but not specific for our individual tub. As a first time hot tub owner I had a lot of questions. Bluetooth speakers do not work and there is a crack and some scratches on the tub that were not there when purchased. Left messages for Mack to rerun our call and never heard from him again, after many attempts. Pictures were sent to service and still no response to our crack and scratches. Very disappointed with this place. Would not recommend.
D	Darren Sauve on Google ★ ★ ★ ★ ★ Friendly knowledgeable on products. We purchased a hot tub at a very good deal.
G	Georgia Georges on Google ★ ★ ★ ★ ★ We purchased out Hydropool hot tub June 2019. We are so pleased with our hot tub and the service and support we have received from this company. They have made owning our hot tub a wonderful experience. From the first time we ordered our hot tub and over the years. Any questions are welcomed and their knowledgeable staff are helpful and friendly.
A	April Boswell on Google ★ ★ ★ ★ ★ Purchased a hottub from the hottub people. Once we have maintenance issues we were referred to hydropool. I wanted to order new head rests for my hottub and it was nothing but a horrible experience. Lindsay the person in charge of maintenance would never return calls or emails I would have to go in to talk to her. After finally going in after 5 weeks of trying to get my head rests ordered she said she would order them. 3 months later and a few calls and emails to see if they were in I finally went in to get an update to be told oh looks like they are on back order now. Now i have a hottub with headrests that are dissolving into my hottub and have to be taken out after every use. Will definitely go elsewhere going forward for my chemicals and maintenance issues.
V	Victoria Westbury on Google ★ ★ ★ ★ ★ We first went here and everything was great. Gerry sold told us pricing incorrectly for the wrong model but however it was rectified and we were offered a hot tub with package. everything was fantastic. They answered all our questions, we even took in coffee for the rep when we went in to ask questions. They delivered the hot tub without any packages. We questioned it, it was turned around on us, that we didn't buy the higher model even when they wrote it on the invoice. when discussing this, Gerry wouldn't listen to my side of things and hung up. If you want an invoice / receipt Gerry seems to think a photo is appropriate. I have asked for a receipt and have still not received one. The spa school they offer has not contacted us after three weeks of having the hot tub so if you don't know what your doing watch you tube videos, there was no explanation when delivered about what we should at least do in the way of chemicals. They just give you a box and expect to know. Unfortunately for me I got a bacterial skin infection from the water because we had no idea and I can not use it for 14 days. Awaiting for them to call me