HSBC Bank - Calgary

My personal banking manager is based in this branch. I only deal with her and am very happy with the level of service I've received so far. No complaint.

I have lived in Germany, the USA, the UK, and Canada and have had accounts with multiple banks. Never have I had anywhere near as much frustration with a bank as with HSBC. They seem to be marginally better here in Canada than what I experienced in the UK, but the issue goes far deeper than just a branch here or there. I'm convinced that this whole company is rotten to the core. Run! Run far away!

Since I don't like spending any more time with this horribly rude and condescending bank, I am copying and pasting an email sent to my Social Worker regarding my experience with this bank I had today at around 1015 Hrs on the 28th of March 2019. Hello (Don't want to use her name), Thank you for the reply. I hope the holidays was a welcome relief from the mundane and tedious nature of our society. Yes, I have had some difficulties this past month. And today I closed my bank account at HSBC, due to the rude staff I had to endure every time I went in. I had a bad experience on the 8th of March 2019 with one of the staff members. When I went in today, that prompted me to record(no video) the conversation with another teller. The manager didn't like that very much, most likely because she doesn't want incriminating evidence about their rude, condescending staff. People seem to behave themselves much better when they're aware they're being recorded. The majority of people don't seem to have any integrity unless they know they're being watched. She said she was going to report me to their Head Office, which makes no difference to me. That prompted me to close and terminate the account with HSBC, as I do not like being threatened by an institution whose very existence is based around the biggest evil in this world, MONEY. As I'm sure you're aware of, money is a weapon and tool used to control and oppress people. The less you have, the more difficult it becomes to navigate the world in it's current state. I digress. So, at the moment I don't have a Bank Account. I will hopefully be opening an account shortly, but I will have to make an appointment with another, perhaps less evil Banking Institution. If you like to know more about me, I implore you to Google: Luke Materi CTV or Luke Materi CBC. Thank you for the threat and lovely experience HSBC. ;)

Customer service is awful!!! I am on hold still trying to book an appointment with them because they can't do same day bookings on their website (lame!). I have been on hold for 2 hours 52 minutes and 3 seconds and counting. At this point, I feel like I can't hang up. Nothing like chasing losses with more losses!

Got what I wanted, didn't run into much bumps. Staff members were friendly, helpful, and tried to make things happen for me. Line-ups could take times from time to time given COVID.

They cancelled my appointment internally and didn't warn us. I am down my parking fee, time, and vacation I have to take off work. Leave Canada. You're no use to any Canadian around here.

I use to be clients with a fiew different bank around the world and I actually can tell you that this one is the worse. Very poor customer service,one day we book an appointment and our banking consultant run half an hour late because she was on her lunch and didn’t even apologise. We never received our credit card even after ask them a million time,apparently they were lost but they charge use for rush. Was a bonus if you open a banking account and we actually never received it (what a surprise) Very unprofessional,but I’m sure that is not the reflect of the entire branch,just the one in 8ave .

Poorly trained and incompetent staff. Submitted everything online, wanting to transfer over my accounts. I was told to come in, made to wait for eternity and then signed "all" of the agreements. Moving into busy season I told them I cannot come in again for the next few weeks. Next day I get a call from HSBC saying that I need to come in again to sign agreements to verify my identity. Well what did I do the 1st time?