Hopper Buick GMC

Good friendly staff. Whether you are buying or just need service you can't go wrong with Hopper.

Nice clean friendly environment an quick service

I drove from sudbury to northbay...they hooked me up with a truck that day so I wouldn't have to make a second trip...I was transferring all my stuff from my old truck to the new one and the owner came out shook my hand and thanked me for buying a truck from his lot...respect....I'll be back...highly recommended

The staff is extremely polite and respectful. I was able to get exactly what I wanted and for a very good price. I will definitely go back. It's worth stopping there if you're in need of a vehicle.

Always great service! We have many GM products through work and we always bring them in for the warranty oil changes. They are usually pretty good at getting the work done the same day (depending on how busy they are). The staff is friendly and make you feel like family. Well worth the visit!

Dropped our truck off for recent warranty work on a defective back window. Attempt three by the service department since February 2020 with assurance each time that they for sure fixed the problem and it won’t happen again. During this time we’re stuffing towels in behind seats of a brand new truck anytime it rains. Drop the vehicle off at 8:30 AM. Received a voicemail from the service reception desk at 4:47 PM asking me where I was because they’re closing in 13 minutes and I need to come get my truck - this was the first communication I received in over eight hours. Since you’re closing in 13 minutes and I was sent home in a cab and have no vehicle during rush hour I suppose I’m doing without a vehicle for the evening. When I arrived in the morning to discuss the work that has been done on my vehicle no one beyond the service receptionist wanted to speak to me, likely because the service dept can’t own up to their work. By no fault of her own she had no idea what would’ve been done to my vehicle and had to keep walking between myself and the service manager - who was standing 20 feet away - to get the details. guess he couldn’t be bothered to talk to me. When I brought the truck home to inspect it turns out what they told me they did was not what they did. They popped the top panel off and threw some caulking in along the window. Something I could’ve done a year ago and frankly would’ve done a better job. Sloppy!!! This took place on Friday. By Monday I was headed down to Mississauga to a Dodge dealership. Just goes to show you that customer management really does matter, even if you’re in a small town and think people don’t have options - were willing to drive 6 hours round trip to not deal with this “service department” since we were treated like a complete inconvenience anyhow. “Eh, just slap some caulking in there”

GMC - I’m embarrassed for you Hopper’s. My 2014 Sierra with 89,000km went into your shop (Hopper’s in North Bay, Ontario) 75 days ago with a blown lifter spring, with no explanation how that could happen to a relatively newer truck. Only to have it happen again a second time during the road test. That did not fix the root cause and since then, they have replaced the ECM, an injector and most recently the oil pump and still hasn’t solved the underlying problem. This science experiment continues to this day while being denied assistance and a loaner vehicle. GM does not value its costumers and continues to fail miserably at fixing and returning my truck in working order. I’ve never even heard of anything this disgraceful, let alone experience it first hand. This has been a nightmare and I will do my best to ensure everyone is aware of what it means to be a GMC customer.

Brought my truck in that I had purchased from them to have an issue with ignition fixed, after they had taken the truck for an extra two weeks past when they said it would be fixed, there was an outstanding problem that was not there when truck was brought in initially. Owner demanded I pay extra for the issue created by the technicians, and that it was my issue not theirs. Horrible service do not recommend.