Hollanderizing Inc.

I took my MK jacket to be repaired, expecting it to be re-stuffed with the down that it was missing because this is a jacket repair and alterations company. For the $320 they charged me to replace the patch in the back could have been done for a much cheaper price if it wasn't going to be re-stuffed. Now I need to find another company and spend more money to re-stuff the jacket with down.

I couldn't be happier with the job you guys did on my family's parkas. It was a pleasure working with you and I can promise that I will be returning every year for your excellent service.

I used Hollanderizing twice to clean my Mackage coat. The first year I used them, the coat was return undamaged. The second year however, the coat returned damage to which Hollanderizing took no responsibility for. Firstly, there was a lack of transparency of cost prices. There was a significant price hike the following year that was not communicated until after I received the bill. A repeat customer should be told that there is a change in prices, otherwise one is likely to assume that the price is the same. Secondary, the fur trim was clearly compromised when returned. It looked like a chemical had been left on too long because what was once coloured, straight fur returned white, crimped and shorter in some areas. I contacted Hollanderizing via email and sent along before and after pictures but did not hear back, so I called after a few days. I finally got through to the owner who was quite sarcastic on the phone. He first insisted that he inspected the coat himself and it was perfect. I told him that I did not agree that it looked perfect. Eventually, he offered to reassess the coat and clean it again. I told him that I wasn’t comfortable with another cleaning but I was willing to come to the store to assess the damage together. I showed him all the areas that were damaged and he asked that I leave it with him for a few days. When I heard back, he stood firm and said that he is satisfied with how the fur trim looks and took no responsibility for the damage. Although I made it clear that I disagreed with his assessment, he did not offer any peace offering (such as refunding the cost of the cleaning or providing a discount for the next time or offering to repair the damage) that might comfort a disgruntled customer. I will not use Hollanderizing again and have made it clear to Mackage that they should be careful about advertising on their behalf. I purchased a Mackage coat as an investment in hopes of using this for years to come and I only got two years out of this coat. I am so disappointed. I never leave reviews, but the condescending, sarcastic customer service I received and the quality of the service was so terrible, it led me to want to warn others who are considering using Hollanderizing.

I was referred to Hallanderizing by Sporting Life for my daughter Moose Knucke. I couldn’t be happier. Adam and Avi were super friendly and helpful. Just got back the jacket and I was blown away. Needed a little repair and cleaning. It looked as if it were brand new. I have to say I was a little shocked. Had to call them and tell them personally. Especially with covid I think it’s important to let people know how wonderful they are or their work... I would highly recommend!!! Tku Adam and Avi from Claire Stone?

I had gotten my 5 year old Mooseknuckle cleaned, cuffs replaced, and repairs to the elbows. They did a fantastic job, my coat feels and looks like brand new! I was referred to Hollanderizing from the Mooseknuckle store so I could trust that it was a reputable business. The cost is not cheap, but the quality in their work really shows! It saves the cost of purchasing a new jacket so to me it was worth every penny. And they also offer free pickup and delivery which is very helpful! Thank you so much, I love the results!

I take all my outdoor coats to Hollanderizing - I was initially recommended to them by Mackage with my first leather jacket purchase, and have never looked back. I admit they are not the cheapest option, but well worth every penny if you want to make sure your items are taken care of properly. I've had terrible dry cleaner experiences (one packed up and left with all their clients' clothes!) and Hollanderizing is a different level. Their customer service is excellent and friendly, they turn around items quickly, and the delivery service is punctual and easy. Highly recommend!!!

I had my mackage jacket cleaned and altered. They were very professional and did an amazing job! My jacket came back better than perfect. They were very professional, knowledgeable and timely. I really appreciated how they took such great care of my jacket.

I have had my 10 year old Canada Goose jacket cleaned here twice (2016 & 2021). Both times, my jacket has been returned to me undamaged. There was no colour fading, cuts, or damage done to the pockets/zippers. I recently had my cuffs replaced here. The work done was impeccable. There were no loose stitches or cuts made to the jacket. The work done by Hollanderizing has given my jacket the life to go through 2-3 more seasons. What stands out the most at Hollanderizing is the staff. Adam has been super helpful in educating me on what is worthwhile doing to the jacket. I never once felt pressured to perform a particular service. I also appreciate the kindness and friendly nature of the delivery driver. The staff here really inspire confidence in me that the work being done here is worthwhile doing and is going to be done properly. I recommend Hollanderizing to anyone looking to get their jackets cleaned or altered.