Holiday Inn & Suites St. Catharines Conf Ctr, an IHG Hotel

My husband and I stopped here on our way to Niagara. We had a great stay. The food at Ostins restaurant attached to the hotel has AMAZING food and service. We actually stopped at Ostins for lunch on our way back home from Niagara. The best chicken fingers we've ever had! We had a great time bowling in the VIP section of Parkway which is conveniently attached as well. Our room had a beautiful, large jacuzzi tub. The room was clean but was looking a little beat up with worn furniture and older carpet. The bed was comfortable and the bedding was very nice. We would definitely stay here again.

Covid restrictions carried a little to far. Bowling all told me I had to sit while I drank, not stand at the bar. Tried booking thru hotel directly but after numerous attempts wouldn't answer there phones. Was trying for a special weekend with my girlfriend. Finally called a 1 800 # on the Google page and just found out I was charged in US funds. Usually love it here. But fast not becoming a fan. Just got off phone with, won't mention a name but pretty much told me. Not my problem. Thanks was thinking of doing valentines there to propose. But no thanks.

Always very happy with this hotel, especially for the price. The staff is always very helpful, and I find the rooms to be very clean and spacious. A perfect place to stay for winery touring, as it is right in between Niagara-on-the-Lake and The Bench. Bowling alley, arcade, and top-notch mixed drinks and craft beer/cider. Ample parking, and close to many restaurants, grocery stores, LCBOs, etc

Planned a last minute Birthday outing with family for a fun time out. Loved the VIP bowling experience along with the Lazer tag and endless amount of arcade games! Great atmosphere, tasty food, and excellent service. See you again!

I am an IHG platinum member and generally enjoy the Holiday Inns. I had stayed here once before and had a bad experience but decided to give them another try - every business can have an off day. Sadly they were not only unable to redeem themselves, they cemented my opinion and under no circumstances would I ever stay there again. To start with they were not even close to full but I was given the room right next to the elevator shaft - the room they should only ever give out when nothing else is left. I went downstairs and had them change it which they did very ungraciously. The next day I went out and came back in the evening to find there had been no housekeeping at all. When I called down to ask for housekeeping they told me that for safety reasons associated with COVID they now only did housekeeping between guests. Something they should have mentioned when I checked in. I asked them to at least come and empty the garbage and they took it away and never brought me a new can. Also when I checked out the next morning I saw that none of the housekeeping staff were wearing masks - so for safety reasons they couldn’t come and clean my room between nights, but meanwhile when they did go into rooms they were taking no precautions to prevent any spread of infection. Also not cleaning rooms appeared to be the sole COVID measure in effect which suggests it was likely more about cost savings than safety. The rooms themselves are old and dark, the TV has the smallest number of channels I have ever seen and even though there’s a restaurant downstairs, there’s no room service. The staff are disinterested and do the bare minimum. I will not stay there again.

We stayed for 2 nights and were disappointed that for the high price of the room, no housekeeping services were provided unless asked for. I understand the covid concerns - but the price certainly does not reflect the lack of attention to new towels, empty garbage or even the state of the hotel in the halls or the room when we arrived. I was disappointed. The staff were very nice and perhaps they were understaffed on the weekend - but there was someone smoking in the stairwell throughout the night - garbage in the stairwell - which we let staff know about. We also were not recognized as IHG members.

Currently staying here and am compelled to write this review. Staff are friendly (front desk, our maintenance guy was the best!) however this hotel ultimately was a disappointment for our group. The hot tub was cold. Our room had a lingering dirty plastic glass that was not ours. The worst experience was at the restaurant attached to the bowling alley. From the difficulty enacting their “kids eat free” policy to having to get our own menus, to ultimately waiting for over 40 minutes for our drinks. 15 of those minutes, I watched them sit on the bar while the server walked by them 15 times. We had 3 children with us so typical etiquette is to get the children fed however this was not the case. We ended up cancelling our order entirely (a first for all of us) and ordering from Boston Pizza who rushed our order and had it on our table in 13 mins, thank you Megan. 5 stars for Boston Pizza!

An average Holiday Inn. Staff were helpful and pleasant. The entry way is lovely, and the Socal Bowl (Restaurant, Arcade, Bowling Alley) is conveniently accessible from the lobby. The suites are large with all the amenities, however slightly dated. Some overhead lighting in both the bedroom area with the desk, and the kitchenette would be helpful. It would have been helpful if some type of dish soap, or a disposable dishcloth were available. My stay was five days and I chose prepare some meals in the kitchen (even if such items were only placed in suites that were booked for multiple days) I was told my room would not be cleaned during the stay, which also meant I had to ask for extra garbage bags, a couple extra coffee and another shampoo. (The cafe inside the hotel didn't open until 7 a.m. which is why I requested extra coffee, I had to leave to be at work by 7.) The hot tub was out of order and unable to be used, but the pool and sauna were open and were appreciated but they also fall on the dated side of things. The locker/shower/toilet/ set up in the ladies change room was somewhat awkward. My bed was clean and comfortable, as was the bathroom. I did however find a black sock on the dark coloured carpet from a previous occupant (hence the recommendation for overhead lights) and in the sitting area, a notice about new years eve behavior that must have fell behind the TV three months prior (I only peeked behind the TV because I thought there was a loose cable) The baseboards and behind the TV in the sitting area probably had been overlooked for longer than they should have been. The suite could use a thorough cleaning but the high touch/ high use areas were clean enough. Overall an average stay. Nothing amazingly spectacular or devastatingly terrible.