Hi-Way Florists Ltd - Winnipeg

I placed an order online & had to call in because I accidentally selected the wrong day. When I called the lady who answered seemed annoyed... right off the hop she said they have a very low inventory of flowers & she wanted to check to see if they had the proper flowers in stock. I was easygoing and said "well its fine, just keep pastels colors" then I received another call regarding delivery & that lady seemed annoyed with me too. I thought paying $70 for a bouquet was a little steep BUT I wanted to do something nice for my parents.. well the bouquet was very mismatched ... hot pink roses & blue hydrangeas don't match& the flowers just looked sad. Even my bf who knows nothing about flowers said they look terrible! I could've hand picked a much nicer bouquet from sobeys for half the price & whoever is working the phone should take some customer service classes. Every second review says their customer service is terrible, I wish I read the reviews before hand. Save your money & support another local business that cares about their product & customers. ***** update *** yes my mom did return the bouquet as most of the flowers she got died the next day after delivery ( you guys told her to come in and bring the bouquet back) Even the lady working these said " oh my" and agreed they looked terrible. When my mom was picking up the 2nd bouquet the flowers did look better * but not a $70 bouquet. My mom asked where the original vase was that came with the original bouquet, the lady said that its a $30 vase & we can't give you that vase. Apparently the only reason my mom got that vase, was because the original bouquet wasn't very nice & they made up for it with the $30 vase. ... ok ? I paid for nice flowers, not a vase. Anyway, when my mom picked up the 2nd bouquet she was presented with a very cheap & ugly green vase, they refused to give her the original one. One would think after receiving a mismatched/dying bouquet & having to RETURN 2 X - they would just throw in the vase, well no! I guess they reuse vases... cuz what else are they doing with it. I NEVER RECEIVED A REFUND ON MY CREDIT CARD & ANYBODY IN MY POSITION WOULD BE UPSET. For the owner to attack me & say I have an agenda & that I have issues is very unprofessional. Every second review says this place has terrible customer service. I have never dealt with ppl that are so unprofessional IN MY LIFE. And don't worry, I'LL NEVER PLACE AN ORDER WITH YOU GUYS AGAIN, AND I DON'T SEE WHY I WOULD STEP FOOT ON THE PROPERTY... BUT OK. Good luck hiway florists - you'll need it. **** SCAM??*** EXCUSE ME??? HOW WOULD I KNOW THAT MY MOM WOULD RECIEVE A MISMATCHED BOUQUET, THAT DIED THE NEXT DAY *** MAYBE YOU SHOULD BE FORTHCOMING ABOUT THE QUALITY OF YOUR FLOWERS *** TO WHICH YOU EVEN ADMITTED LOOK BAD ( HENCE THE $30 VASE STORY) IT SEEMS AS THO YOU GUYS ARE THE PEOPLE PULLING A SCAM SELLING FLOWERS AT A PREMIUM PRICE **** I hope going forward you & your staff at hiway florists improve on your customer service skills. Your responses are completely inappropriate & unprofessional. *** You guys are seriously insane, as a consumer I have the right to review you on Google. As the business owner to go back & forth with me on such a public forum is truly pathetic & unprofessional. I HAVE STILL NOT RECIEVED A REFUND, IT'S BEEN 5 BUSINESS DAYS.. I will be going to the better business bureau regarding this situation ****

I called last minute to get flowers for my wife for Valentines Day and they were able to deliver. Not only did they deliver, but the person I talked to on the phone was extremely accommodating. The flower arrangement I was given was beautiful. My wife absolutely loved it. Thank you

Hi....I know there is always a statement that says "may not be exactly as shown"...and I take that to mean the flowers and accept that. However, I specifically chose the first arrangement I ordered because it included a stuffed bee dressed as a nurse which I knew my daughter's niece would love once the flowers were done. The second one I ordered had a Campbell's Chicken Noodle cup as the container...My daughter was recovering from an operation and loves Campbell's soups so I thought...how perfect is that. But the arrangement came in a Happy Face vase, So no I was not satisfied with my orders and hope my feedback is helpful in at least making sure the containers are as shown. Thank you Dorothy Kaytor

Ordered online a Thinking of You bouquet of flowers for the first time from this florist. They called me to explain the case choice I had has changed and offered a different but similar. Flowers were delivered timely and the bouquet was just stunning. I won't hesitate to order through them again! Thank you hi way florists!!

Received floral arrangement and I was quite disappointed. It was poorly arranged and fell apart, they did not use a wet foam to arrange it. Would not recommend.

Flowers are beautiful!! I have now ordered from Hi-Way florists on multiple occasions, every year and I am always impressed. As i don't live in Winnipeg anymore, delivery makes my life so much easier. I have never once had a problem with delivery or the price of flowers (you should check out other competitors in Winnipeg, that deliver $$$). I just want to say thank you to everyone that works here you do a great job, keep it up! I will be ordering from you soon. Cheers!!

Went in to get something for my mothers birthday. They had beautiful pre arranged flower baskets for what I thought was a good price! Mom loved them!

I had ordered a plant online for delivery and then got a call to say what I ordered unfortunately was not available. So they asked what the occasion was and recommended a plant that would be suitable. The one they recommended was better and more expensive than the one I had chose , but had said they will not charge me extra. Top notch business!!! Definitely recommend them .