Hetherington & Deans Funeral Chapel

4.8/5 β˜… based on 8 reviews

Contact Hetherington & Deans Funeral Chapel


5176 Victoria Ave, Niagara Falls, ON L2E 4E3, Canada
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K Andrews on Google

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A Heartfelt thank you to Lisa Ayers at Hetherington & Deans who went above and beyond for our family when our mom passed away. She is a genuinely caring and kind person who brought a much needed calmness and compassion to four emotional daughters who just lost their mother. We're so grateful to Lisa for listening patiently to each of us (we inundated her with calls and messages) to make sure that our final goodbye to our mom was everything we wanted it to be. She also took care of our Dad when he passed away 18 mths ago... it was a bit of a difficult and unusual situation but Lisa managed to give our dad and his family a peaceful and lovely goodbye. She is a gracious and warm person (also very organized) and we are deeply thankful to her for getting us through a heartbreaking time twice. I also want to thank Marie Ayers for her thoughtfulness and kindness during both our mom and dads services.... she too went above and beyond in order to help make everything a little bit less painful. Thank you Hetherington and Deans for your excellent service!
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T Franco on Google

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My family was extremely happy with our funeral director and planner at Hetherington and Dean Chapel. Both Sophie and Marta were very kind and helpful. Their professionalism and compassion (beyond my expectations) guided us through a very sad and difficult time. Thank you.
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Deb Stalker on Google

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Our family was very pleased with the service from the staff. They were compassionate, caring and very kind. They made a tough experience a lot easier.
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Linda Richardson on Google

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Thank you to holly and her team for helping me make arrangements when my father passed. His service was lovely and he would have liked it very much. Very timely, prompt, and professional. I would highly recommend services here.
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Sharon Janzen on Google

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Our families experience was beyond any expectations we had.Our director Diana was detail oriented and so professional.Her compassion was felt and at times she made you feel she herself was experiencing our loss and sorrow. Diana you made everything so smooth and we are so appreciative to you and the entire staff.
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Jenns Wilcox on Google

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My mom passed away just before a weekend in January. Holly and her team were ready to help right away and worked with me for timing, since I live 2 hours away. Diana was a huge help the days leading up to the funeral and was ready and able to help with anything, including untangling my mom's necklace. The funeral was great, the chapel beautiful. Thank you so much for all you guys did for us!
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Gudrun O on Google

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We were not sure if we wanted to use Hetherington @Deans for my husband’s funeral arrangements but after meeting with Holly it was clear that we would be well looked after. Holly is very professional, but still personable in all dealings. Choices presented to us were most appropriate and presented in a clear manner. All questions were answered clearly. The actual funeral proceeded in a very dignified and personal way. Thank you, Holly, for Your compassion and for making a most difficult day run this smoothly!
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Deb Francis on Google

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Recently, my Aunt passed away. She had prearranged funeral plans with Hetherington & Deans Funeral Chapel. Holly looked after us every step of they way, adjusting to changes from the original plan and connecting me with the perfect Minister after listening to my Aunt's story and my own wishes. Holly even wore pink for the service, something I'd asked attendees to do to honour my Aunt's love of all things pink. I was treated with kindness, compassion, and care throughout the whole process. The funeral was everything I'd hoped it would be for my Aunt, a true celebration of her life. In the days following the funeral, Kelly looked after all the government paperwork, cancelling things like her passport, healthcard etc. It took all the work and stress involved away from me. I highly recommend Hetherington & Deans for all your funeral needs.

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