Hertz

Waited for 15 minutes for a customer service agent to come to the counter. When he finally arrived he said hi and then the phone started ringing. Guess what he does...walks right by me, sits down at his desk, answers the phone and then says to the customer on the phone "let me check to see if we have a minivan for you'. After 2 minutes of being ignored while he deals with the customer on the phone, I walked away. Absolutely worst service ever. Reprehensible. Will never use Hertz again and will now avoid Destination Toyota until they kick Hertz out of their dealership.

Bad customer experience returning the car. They would only accept credit cards or the exact cash (they told me they wouldn’t give change) Also no pen to return car after hours

Negative experience. I had brought my car in for icbc repair @ No1 Collision and Hertz provided the courtesy car. The Hertz rep had said that the car had a full tank of gas & that I didn't have to fill up the tank when I returned the car. The next morning, I noticed that the low gas light was flashing. I went to fill up $20, not knowing when I would get my car back. My car was ready the same evening when I had put gas in the car. I had only driven the car 40kms, which the rental car can check themselves easily. I talked to Hertz about getting a partial refund for the gas I bought & they refused. The repair shop had told me that this wasn't the first time this has happened. I would recommend that No1 collision get courtesy cars elsewhere. I will never rent a car from Hertz. There are plenty of other car company that will treat their customers better. Poor customer service and dishonest.

Had the best experience. Car given to me was super clean and in very good condition.

Unknown charge from the agent on the day the agent said there is no charge. Based on what other people says, it may seems the guy maybe charged for fuel which we filled (full) more than what was original (7/8) . Clearly discussed if there is no charge and confirmed and all deposit will be back too (deposit was back). I do not like this type of experience. I do use rental cars (before covid) quite often during my biz trip but almost no time happen this and always every agent asks about gas, which this location does not ask at all. It is basically having customers credit card as a ransom to charge over here and there without informing customer. I will bring this up all the way and everywhere I can. Customers are also busy and no time to deal with this type of issues!! ——- Update: After over a month, the money is returned but if you dare to go here, be prepared. Not because the guy at the location requested for the return (if the guy did, HQ said there is no such request) but contacted Hertz directly to get the money back with all explanations and send a copy of receipt with the mileage information. This could be something to do because of Hertz is going through the major financial difficulties but still, that is the reason that Hertz must be more careful during such time period to maintain its customers. If you read this message, please briefly read through other reviews except the one blowing his own horn by setting score 5 from own employee and the Hertz appreciating...

Car was ready when promised. Staff were extremely helpful and explained everything to us up front. Extended rental for one extra day with no problems. Nice vehicle. Would highly recommend this location to anyone.

We had a reservation at this Hertz location a few weeks ago that was not honored, and the way that this location chose to handle was the issue was inexplicable. First of all, because of the current car rental shortage, we called to confirm our reservation 2 days before arrival specifically to ensure that there will be a car for us. When we landed at the airport, we called again, and this was when we found out that our reservation was given away. An agent called us, while we were on the plane, and said that it was because they "couldn't reach us." Where do you think people come from to rent cars? Isn't it presumable that picking up a rental car would be immediately preceded by a plane ride? Giving away the reservation notwithstanding, we were also fed with lies. We were told that there were no available cars to us anywhere in the Vancouver vicinity. The customer service agent made it sound like that there are zero cars at any Hertz location. In fact, she said the only solution would be to call around every Hertz location to see if another customer returned a car. I am not sure why this was not escalated to a manager, because the service agent started crying, and had no authority to make any decisions. When we hung up, we went to the car rental area of the Vancouver airport to check out our options, and the Hertz counter had cars....at a higher price. So, either Hertz's own system is completely incapable of showing its own inventory, or the Burnaby's location's agent was not given the authority to provide us with a car AT OUR ORIGINAL PRICE. Instead, we were made to feel like we were trapped and unable to move on to the next leg of our journey. What kind of problem solving skill is this? If you give away our reservation, you should provide us with an available car at the original reserved price. Even if you are unable to do that, you need to tell us that actual cars are available, and let your customers make the decision on whether we are willing to pay a higher price. Instead, you put us through an ordeal and panic that we are now unable to get to our final destination. Finally, having our reservation and having a car to honor that reservation is not the same thing. The reason we called to confirm was to confirm that A CAR is available, not that our reservation is showing up in the system. We know you have our reservation. That is in a computer .But clearly a car is not actually attached to that reservation, making the whole system completely pointless.

Bad service, they didn't return my hold $350 dollars scammers I called from 2 different phones and they gave me different prices. Shame on you !