Hertz Car Rental - Montreal - 5885 Decarie Blvd
3.9/5
★
based on 8 reviews
Contact Hertz Car Rental - Montreal - 5885 Decarie Blvd
| Address : | 5885 Decarie Blvd, Montreal, Quebec H3W 3C9, Canada |
| Phone : | 📞 +88 |
| Website : | https://www.hertz.com/ |
| Categories : | |
| City : | W |
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Gabrielle Mandl on Google
★ ★ ★ ★ ★ Safeer was a GEM! He helped me figure out where to park my actual car while I had the rental, and was just so so so nice and friendly! Alex and Mo were also absolutely wonderful, all three of these guys made the entire process so simple. They also helped me upgrade my rental and I LOVED THE CAR! Amazing value and service, love this place.
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gilly chani tmmysdlm on Google
★ ★ ★ ★ ★ Horrible!!! Worst customer service I ever received.
They made a mistake, sent us with a wrong agreement, not only they didn't apologize, they acted as we are to blame, we missed a flight because of these unprofessional clerks.. avoid avoid avoid
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Kevin Ouellet on Google
★ ★ ★ ★ ★ If I could give them 0 I would .I made a reservation through their web site with my wife credit card since we share accounts.When I showed myself they would not give me the car because it was under my wife name,fair enough totally understandable .Then the Manager Alexandre told me he could not reverse the charge because of the terms and service ….so he left me stranded no car with 60$ charge I can’t get back ,I was frustrated and expressed my problem,instead of helping me out he told me to read the agreement and to get out of the point of service. I don’t recommend this company they “legally”stole me 60$.
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Joe Brn on Google
★ ★ ★ ★ ★ I never thought I'd receive service so awesome from a car rental agency that I'd find myself writing a great review but the team at this store definitely deserves it! Not only were they professional, courteous, and fast at providing me with a straight forward service but they just had the best attitude and were full of spirit - something that I don't see often! Aymane, Jamie, and Safeer (sorry if I spelt any names wrong) really went above and beyond to make sure my trip went well and gave me a good laugh upon my return, I hope management regularly recognises their hard work! Thanks again guys, I'll definitely come to you first next time I need to rent a car in MTL!
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Pini Kras on Google
★ ★ ★ ★ ★ Complete disgrace to Hertz. I don't know how but they are artificially pumping their positive reviews. I am severely disappointed. I am a 5 star Hertz member and I was treated like less than a human person. The staff swore at me multiple times and literally told me to "Get the eff out of there" even though I was simply picking up a car rental. Every staff member was disrespectful and the level of rudeness was completely uncalled for and extremely unprofessional.
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Shaya K. on Google
★ ★ ★ ★ ★ Terrible customer service received from this company. I am a Presidents Circle member and the staff at this location treated me like garbage. Very disappointing experience. Needed to put my car somewhere for 5 minutes and one of the staff continued to yell at me over and over as I was trying to simply get my rental. Very rude and unprofessional. Can't wait for y'all to go out of business again tbh. What a joke. Buyer beware. Rent elsewhere if you want to be treated like a human being instead of like cattle. You should be ashamed of yourself for treating top tier customers this way.
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FA SA on Google
★ ★ ★ ★ ★ Outstanding location for car rental, best cat rental experience in years. The manager is outstanding and all staff are well trained, friendly and greet you with a smile. Everything was on queue for my rental. All employees spoke multiples languages and took the time with me and other customer. From now on I will only rent cars at this location.
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Wai Li on Google
★ ★ ★ ★ ★ great customer service! I enjoy picking the car and returning here. On Sat I was in a long line waiting for the pickup with only 1 staff (later on I know his name is Alex) in the shop. Noticed that he was really very patient and professionally handling every customer's question. Good job! I was impressed and so gave 5 star right after the trip.
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