Hertz

Name: Hertz
Address: 1291 1 Ave, Prince George, BC V2L 2Y7, Canada, L, Canada

3/5 ★ based on 8 reviews

Contact Hertz

Address :	1291 1 Ave, Prince George, BC V2L 2Y7, Canada
Phone :	📞 +99
Website :	https://website-4756515017473562423115-carrentalagency.business.site/
Categories :	Car rental agency ,
City :	L

1291 1 Ave, Prince George, BC V2L 2Y7, Canada

Best Car rental agency in Canada

M	Marc Bloch on Google ★ ★ ★ ★ ★ Reasonable prices, friendly staff, bumped me up to 4x4 without extra charge…..I shall return to do more business with them.
s	shalu singh on Google ★ ★ ★ ★ ★ Extremely poor customer service by Alex and very disappointed. I booked rental car for Saturday April 3 due to my urgent work and when I went to pick up my car, there was a nail in the tire and was clearly visible. I showed Alex while inspecting the car and he told me to drive the same car which was not safe, I might get stuck in middle of nowhere specially over the weekend. There were another 3 cars and when I asked about those he told me those are booked for Monday and I explained I can’t take almost flat tire car, could clearly see air was less and I’ll be back tonight only so you can rent it out on Monday but he refused and told me that other agent made your booking and I can’t help you out. Even though I made booking with other agent but both agents are with hertz and it was his responsibility to accommodate. Even the car was dirty the one he was offering and told me that I would need to clean and sanitize. During this pandemic this was the poorest customer service I have ever seen. No humanity and no respect, he told me to leave when I told him to give me other car. He ruined my day and left me stranded just because he wanted to go home early. That was totally unacceptable. I gave tonnes of business to hertz by mouth advertisement but not anymore not worth. Alex was the most rude and disrespectful person I have ever met and he should not be part of customer service.
S	Shanda Sawyer on Google ★ ★ ★ ★ ★ In my line of work I am renting trucks for field workers daily... The gentlemen at this location have gone ABOVE and BEYOND in helping me source out vehicles, provide info in regards to billing options and account set ups, as well as ensure our trucks are properly equipped for remote work... I truly cannot say enough about how helpful, kind and on it this team is! Thank you ALL! Big ups! :)
A	Aryan Sidhu on Google ★ ★ ★ ★ ★ My name is TARLOK and rented a van today 29th of nov, When I went to pick up the van around at first avenue they said van is not an available anymore so I asked it was rented under my name but they said it’s gone and offered me Hyundai car I refused it and left their office so disappointed it was closing time every others was going to close as well, do not rent car here if you don’t want to destroy your vacation.
D	Dean Schneider on Google ★ ★ ★ ★ ★ Terrible experience, they wanted me to pay for a whole new windshield because of 1 little rock chip which I was willing to pay to repair.
R	Remi Eva on Google ★ ★ ★ ★ ★ I rented a car for three weeks at this location for $1000. I got to the location and they added an extra $800 in fees which included a deposit and an under 25 fee. I obliged and paid the extra fees even though on the website it stated all I needed to pay was $168 in taxes when I arrive. I ended up dropping off the car four days earlier than I initially planned. I got to the location and the individual working there told me to park the car and lock it. I was not directed where to put the keys as this was my first time renting a car. They stated that I should have put it in a drop box but how would I know if I was not told so I locked it in the car. As a result, they refused to refund me the rest of my money for the four extra days and were going to charge me extra because I locked the keys in the car. They said I have to pay for towing costs. This whole process as been a disaster and I am over $2,000 in the hole because of a 14 day rental. Customer service is very rude. The manager called me and was so rude and condescending and continued to tell me that it wasn't his problem. Please do not rent a car here. They try and squeeze all the money out of you with no remorse.
T	Time Traveler on Google ★ ★ ★ ★ ★ 1st morning I see a small chip in the lower left corner of the windshield. There was absolutely no way it occurred with what little I driving I did. The crack is the size of a nickel in the lower left of the windshield. I return the car after hours. The hertz rep tells me I have to buy a new windshield. I state the above. He says you have to buy a windshield. I ask why not fix it. He says you have to buy a windshield. As a Gold member for over 15 years I find this Hertz site to be dishonest and aggressive in their billing.
S	Stephanie Huson on Google ★ ★ ★ ★ ★ I reserved a car for a trip with my children for spring break I was never notified that I needed a credit card on your site or on Pricelines site. Your site says nothing about needing a credit card. I’ve never had a credit card in my life and I’m furious that I loaded my kids up to pick up our rental only to be told when I drove all the way across town that they wouldn’t rent to me because I don’t have a credit card. Terrible service and awful communication by their staff in Prince George.