Harvey's

More like a -100 experience. Went to drive thru with my family and I today, before heading to the indoor playground nearby and was made to wait 23 minutes from beginning to end until we received our food BUT for the food we were provided; I did not ask for cheese in my burger due to allergies, actual allergies to dairy (not lactose intolerance, as there is a huge difference), I asked for gravy for my fries but it did not contain gravy, I ordered 4 apple pies, not 2. The drive thru person was rude and my food did not come with a receipt, straw for my drink, nor napkins. Not only is gas already super expensive but for my car, it’s even more and to be made to just sit there and wait while it is supposed to be a drive thru at a “fast food” restaurant is absolutely ridiculous! When my husband and I requested to speak to the manager on duty, I was “at first” told that “she” is not available. However after reminding her that there is always a manager on duty or there is a supervisor duty that is to tend to irate customers and other restaurant issues and that if she is not available still, I stated that I would have no problem coming into the restaurant and waiting until she is ready to speak with me. She then eye rolled and went to get her. Few minutes later, a woman, with blond hair, black top, pulled back hair, wearing a gold necklace, popped her head out. I asked her what her name is but she stated that it was none of our concern and if there’s something that I need. I explained the situation as per the above and she asks me if she gives me my refund back if we can just leave cause they are short staffed. I am beyond disappointed in the lack there of service that was provided there this evening.

Had the worst experience here today, went to this harveys location today for lunch with my friend on our lunch break from work ( our lunch being only a half an hour). There was only one car ahead of us which pulled away relatively quick after we ordered our food. We were waiting at the window for our food for almost 20 minutes to start with, seeing in the window 3 employees literally doing nothing but laughing and idlely chit chatting with each other. Finally our food was Sent out and we had to hurry back to our workplace. Upon my friend opening the burgers he ordered he realized that they were incorrect. He ordered 2 double originals with cheese and bacon, he ended up with two singles with bacon and cheese and one of the burgers had unrequested condiments on them that literally make him sick to his stomach. My dipping sauces were forgotten and fries somehow were bordering on cold. Needless to say this was wasted time and money and unfortunately due to our need to return to work in a timely fashion we could not return to get our order replaced or our money back. Very much so not impressed as I had been a long time fan of the harveys chain, I am now debating stealing away from the franchise in general, very much so not impressed...

Great customer service, specifically Alyssa was so lovely to deal with in the drive thru. There can be a bit of a wait but its a better" fast food option.

slowest drive thru ever. they dont start your onion rings until your burgers are done easily takes 30 minutes to receive a burger and onion rings. the manager does nothing and sits in the office. needs an entire employee training overhaul. also the cashier at the drive thru order was also the one topping the burgers a clear violation of food safety protocal.

Been here for the first time. And my experience is really bad they were paying more attention to drive thru people while I was seeing my burger sitting under the light. Patties and poutine was cold. Advice not to come inside for order. Hope they are serving better on driv thru.

If I could give 0 stars I would. I just watched your cook grabbing things off the found, scratching himself, and touching food all while not wearing gloves, didn’t wash his hands once. Just coming out of a pandemic you’d think people would take more care in the service they provide, especially when it comes to making peoples food. I’m highly disgusted, and will not be returning to this location. If your girl on drive through can wear gloves just to take orders your cook should be wearing them

Like the other reviews said, the service here is always extremely slow. Buddy and I went in the other day. First ones in at the start of the lunch rush. They only had two girls on the counter. One taking orders, and the other putting toppings out. Another one girl on drive-thru, and one dude cooking. We order, then had our burgers stuck under the heat lamp. Nobody tells us why. Apparently no fries were ready. We're waiting over 15min. A big group comes in. Staff proceeds to mix up everyone's order. Someone else got our food, so they had to make us new burgers, which we again had to wait for. Food was alright and the restaurant is clean, hence two stars, but the whole thing came off as pretty bush league. Looks like the two girls they had out front were handling a ton of Swiss Chalet orders as well. Staff seemed very frazzled. And it's not the first time we've had to wait a long time for our food at this location, despite just ordering the bog standard burgers. As someone who's both worked in fast paced retail, and now manages team resources, this is 100% a management issue. There's a ton of fast food competition in the area. Even the other Cara restaurants in the plaza don't have this problem, let alone the other chain burger joints. And if there are delays, just be honest about them instead of leaving customers standing around wondering what the heck is going on.

Terrible drive though experience. Two orders (one burger, one crispy Chicken). Waited over 15 minutes for the burger and then another 8 for the crispy chicken by which time the first order was cold, soggy and had so much sauce it was not really edible. Crispy chicken was hot and crispy. Complete lack of care from staff. No apologies. No updates. Worst drive through i can think of and I have been through few bad ones. Terrible. And in the end they made us late for the movie. Never again.